The Process Improvement Analyst is responsible to document and map current state business processes at ACA and help document the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents. The PI Analyst will work with all functional groups across ACA, ensuring process documentation is built with consistent templates and methodology across ACA and proper documentation controls are put into place. This role will include industrial and process engineering duties to evaluate systems, procedures, and best practices.
This position has no supervisory responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
This position will require up to 10% travel.
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.