As a Loss Mitigation Specialist you will be responsible for maintaining and managing work volume. This may include handling accounts that are past due or charged off. Day to day responsibilities may involve performing deep skip tracing steps and working closely with our repossession vendors to locate our collateral, setting up payments plans on charged off loans to bring the account current and negotiating settlements. The ideal candidate for this role will exercise good customer service, critical thinking skills and a pleasant demeanor when interacting with customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule that will vary as needed.
This position requires no travel.
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.