American Credit Acceptance

  • Loss Mitigation Specialist-Charge Off

    Job Location US-SC-Spartanburg
    Posted Date 2 months ago(1/10/2019 1:37 PM)
  • Overview

    As a Loss Mitigation Specialist you will be responsible for maintaining and managing work volume. This may include handling accounts that are past due or charged off. Day to day responsibilities may involve performing deep skip tracing steps and working closely with our repossession vendors to locate our collateral, setting up payments plans on charged off loans to bring the account current and negotiating settlements. The ideal candidate for this role will exercise good customer service, critical thinking skills and a pleasant demeanor when interacting with customers.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Strong verbal communication and negotiation ability
    • Must be able to work in a fast paced environment
    • Must be able to meet specified department goals and activity metrics
    • Manage portfolio to assigned charged off customers
    • Perform in-depth skip tracing
    • Provide leads to repossession vendors on the location of our collateral
    • Evaluate customers’ financial situations and negotiates for full payment, creates terms for repayment or reviewing settlement requests
    • May handle customers that require deviation from standard screens, scripts, and procedures
    • Make decisions about acceptance/return of partial payments
    • Other duties as assigned



    • Three or more years of experience in collections or 3 to 6 months in back end collections
    • 4 years of college or equivalent preferred
    • Excellent problem solver, with ability to prioritize
    • Adept at navigating various computer applications
    • Proven ability to multi-task
    • Strong attention to detail
    • Excellent written and verbal communication skills
    • Proven track record of successful collections
    • Experience with an auto-dialer system
    • Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge when communicating with delinquent customers


    Supervisory Responsibility

    This position has no supervisory responsibilities.


    Work Environment and Physical Demands

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


    Position Type/Expected Hours of Work

    This is a full-time position with a work schedule that will vary as needed.



    This position requires no travel.


    EEO Statement

    ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



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