American Credit Acceptance

  • Director, Servicing

    Job Location US-SC-Spartanburg
    Posted Date 3 months ago(2/22/2019 5:01 PM)
  • Overview

    Position: Director, Servicing

    Department: Servicing

    Reports to: Senior Vice-President, Servicing

    Location: Spartanburg, SC


    About American Credit Acceptance:

    1. $2.5 Billion rapidly growing auto finance company with recent annual growth between 20-50%.
    2. Located in beautiful Spartanburg, SC, which provides a multitude of activities and events while also being a short drive to Charlotte, Greenville, Asheville and Charleston.
    3. Privately owned organization which allows for quick and fluid responses to market changes.
    4. Provides opportunity for the right candidate to drive innovation, change and growth.
    5. Competitive benefits package that includes Medical/Dental/Vision, 401(K) match, quarterly paid time to volunteer within the community and much more.


    1. Leads the oversight, overall strategic effort and execution of processes for and Servicing Department
    2. Monitors, manages and ensures departmental performance exceeds expectations based on a defined set of criteria
    3. Constantly evolves and improves processes with a focus on the customer experience
    4. Lead efficiency initiatives and partner internally/externally to deliver expected results
    5. Consistently display, reinforce and lead others by exhibiting the ACA’s Guiding Principles


    1. 10+ years of experience in a collections (preferred) or customer service leadership role
    2. Proven success in developing and executing the strategy for a customer service or collections group
    3. 5+ years of experience with portfolio management
    4. Proven ability to build and sustain a strong work and team culture
    5. Excellent analytical, reporting and communication skills


    Supervisory Responsibility

    This position will initially lead two managers and indirectly a group of approximately 100 associates.


    Work Environment and Physical Demands

    This job operates in a professional office environment.



    This position will require up to 10% travel. 


    EEO Statement

    ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


    This job posting is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


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