American Credit Acceptance

  • Dealer Product Specialist

    Job Location US-SC-Spartanburg
    Posted Date 3 weeks ago(3/6/2019 1:33 PM)
    ID
    2019-2462
  • Overview

    As a Dealer Product Specialist you will be responsible for maintaining and managing work volume as it relates to collecting on cancelled ancillary products. This will include managing outstanding ancillary refunds, answering customer questions regarding cancellations which may include warranties, GAP or Value Guard. The ideal candidate for this role will exercise good customer service, results driven personality, critical thinking skills, and a pleasant demeanor when interacting with customers.

    Supervisory Responsibility

    This position has no supervisory responsibilities.

    Work Environment and Physical Demands

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Position Type/Expected Hours of Work

    This is a Full-Time position. Days and hours of work vary.

    Travel

    This position requires no travel

    EEO Statement

    ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

     

     

    Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Interaction with other Specialty Team members and Servicing groups throughout the organization
    • Resolving customers issues with ancillary products
    • Responsible for the timely and accurate documentation of assigned accounts
    • Upload cancellation letters and copies of the refunds into OnBase
    • Responsible for production goals as set forth by management
    • Evaluate each situation to determine the best course of action
    • Other duties as assigned

     

    Qualifications

    • One or more years of experience in remarketing, repossessions, or collections
    • Strong computer skills
    • Self-motivated
    • Ability to multi task
    • Good phone communication skills
    • Good organizational and time management skills to maintain work volume
    • Good negotiation/influencing skills

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