American Credit Acceptance

Supervisor, Account Operations

Job Location US-SC-Spartanburg
Posted Date 3 months ago(9/23/2022 2:58 PM)



The Supervisor, Account Operations is responsible for ensuring accuracy and efficiency of the Account Operations team. Key tasks include: managing controls, including investigating control failures, analyzing root cause and ensuring compliance with ACA Policy, Procedures, and associated Exhibits.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensuring accuracy of Account Operation transactions through internal control activities.
  • Perform direct investigations to determine root cause of control failures and accurate disposition.
  • Work with other cross functional teams to identify and implement solutions for external or internal requests such as new reports, data quality improvements, and processes improvements.
  • Represent the Account Operations team at cross-functional working groups (internal and external) and function as a liaison as required.
  • Complete weekly, monthly, and quarterly reporting and communicate next steps as required.
  • Run ad hoc reporting, as required.
  • Completes, passes, and maintains an up to date status for all positional and company required training by assigned due date(s).
  • Provide process improvement recommendations, as applicable.
  • Provides customers (internal and external) a positive customer experience.
  • Participates as an Account Operations subject matter expert in special projects and assignments.
  • All other duties as assigned.


  • Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation
  • Familiarity with running basic SQL queries
  • Communicates clearly and concisely with cross functional team member at all levels (verbal and written)
  • Ability to prioritize and manage multiple responsibilities
  • Ability to work in a fast-paced environment
  • Works well with cross functional teams
  • Desire to learn and grow skills set
  • Excellent analytical skills, strong sense of organization, detailed oriented
  • Experience with Account Operations and basic knowledge of accounting systems
  • A thorough understanding of the auto account lifecycle
  • Ability to navigate originations system of record, servicing system of record, and documentation system of record
  • Self-motivated, self-starter
  • Previous Sub Prime market experience preferred, not required
  • Document management system experience preferred, not required


Supervisory Responsibility

This position will supervise a team of Customer Advocates on the Account Operations team.


Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.



This position will not require travel.


EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.




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