The Process Analyst is responsible for coordination and maintenance of the Vendor Management Office / Service Provider Oversight “SPO” Policy and process. The role will conduct regular vendor risk reviews, maintain current contract artifacts, and obtain applicable approval for any exceptions to the vendor management policy. The role will serve as a primary point of contact for vendor management related questions and issues. Manage cross functional teams monitoring vendor performance, cost, contract, or risk. Prepare documents, and participate in internal and external discussions regarding vendor management issues.

Execution of the Third Party Service Provider Manual and related sub-processes 
•Serve as a primary point of contact for vendor management related questions and issues. Provide support to the organization for inquiries with vendor policy & procedures. Manage cross functional teams monitoring vendor performance, cost, contract, or risk. Prepare documents, and participate in internal and external discussions regarding vendor management.
•Comply with cross-functional policies that impact service provider oversight including: Complaints, Servicing & Collections, and Information Security, Intake and oversight of the SPO process: 
including: market research; due diligence; vendor selection, contract execution, on-boarding, maintenance, and termination. 
•Partnership and professional communication with external vendors
•Assist to provide weekly status updates of pipeline of initiatives and tasks
•Preparation and compilation of task lists for the main stakeholders in the process by facilitating recurring meetings applicable department(s). 
•Maintenance of Vendor Management Office files and records in an organized and accessible manner in accordance with Record Retention policies
•Responding to ad-hoc requests in the event of audits or examinations Ownership of a centralized Outlook email box including timely responses to internal and external partners
•Other tasks as assigned

Vendor Relationships & Performance Measurements 
•Help to measure vendor performance and goal accomplishments to ensure appropriate service levels are maintained with key vendors. Entails working with vendors and department personnel to establish and monitor mutually agreeable service level agreements and terms and conditions of the business relationship.

Vendor Documentation
•Contract Review, Modification, Negotiation Work with business owners and the legal department to create and negotiate vendor contracts. Assist with Statement of Work (SOW) review and finalization. 
•Developing stock contract / agreement language, in conjunction with the Legal Department 
•Negotiating price and contract / agreement and / or SOW language with vendors, in conjunction with various departments and the business owner.

Competitive Bidding, Negotiations and Cost Reduction Initiatives 
•Follow all policies and procedures regarding the sourcing, selecting and management of vendors. 
•Constantly striving to keep the standards Request for Proposal (RFP) documentation in line with the current business goals. Will coordinate with the appropriate project leader. 
•May manage the RFP process, acting at the main point of contact with vendors 
•May assist in analyzing and summarizing RFP responses 
•Assist to recommend the best Vendor to meet the business needs, in conjunction with the project team.


Project Management 
Provides project management experience in situations where vendor participation is a key component to successful project implementation and that skill set is not inherent in the functional area.
•Acting as a trusted advisor and provide leadership through sourcing strategy advice and consultation to best achieve the business strategy and objectives
•Managing vendor selection and qualification through a competitive bid process for goods and/or services
•Facilitating vendor risk management, due diligence and on boarding activities
•Leading structure and guiding business partners on complex contracts
•Ensuring vendor management principles and best practices are incorporated into contracts
•Utilizing contract templates and create contract documents that fully encompass the business requirements and provide protections
•Assisting the Business to resolve vendor management issues such as vendor disputes and/or vendor termination
•Presenting status and issue identification/resolution effectively to management

Requirements
•Minimum of 2 years of sourcing and vendor management experience inclusive of contract writing, vendor selection, bidding and negotiations, and vendor performance management. Minimum 1 years of project management experience. Excellent writing, negotiating, leadership, interpersonal, listening, communications and analytical skills required. Ability to work independently, self-motivated and creative in problem solving. Experience in a financial services industry preferred. Experience with contracting systems, vendor management, and the recruitment of diverse vendors is preferred.
•Bachelor’s degree from a four-year college or university and two or more years of experience or training in Vendor/Supplier Management, Purchasing, Information Technology, Auditing and Financial Compliance; or an Associate’s Degree and four or more years of related experience or training. Paralegal type background preferred. 
•Excellent skills and demonstrated ability with project management; personal computer operation; word processing, spreadsheet software programs (e.g., Microsoft Word, Excel, PowerPoint, etc.); and SharePoint. Comfortable with creating Excel data graphs and charts, pivot tables, etc.
•Intermediate knowledge of financial services with a background supporting industry regulations, policies and procedures preferred. This level of expertise typically is achieved through 4+ years of experience in the financial services sector.
•At least 2 years of experience in working with federal or state regulations regarding technology, operations and data protection preferred. Understanding of FFIEC auditing regulations and / or CFPB guidelines in the financial services industry is preferred. 
•Exceptional integration and communication skills with proven ability to establish relationships and collaborate with a wide variety of internal and external stakeholders. Proficiency in diplomacy to ensure effective working relationships with vendors. Familiarity with Sourcing and Vendor Management best practices.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice."

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

You are not officially considered an applicant unless you have completed an employment application in ACA's online applicant tracking system, iCIMS.

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