Job Description:
American Credit Acceptance is actively seeking a dedicated and experienced professional to lead our DevOps team. This role is integral to manage and lead the team directly responsible for the deployment, maintenance, upgrade, and support of our Atlassian stack, including Bitbucket, Bamboo, Confluence, and Jira, AWS, and On-Premises infrastructure. The DevOps Manager will collaborate with stakeholders across the organization to diagnose and resolve system-level challenges and ensure optimal performance of the tools that support our development and operations workflows. The candidate should have experience performing all areas for DevOps workflow, application management, change control, risk management, validation, and verification for the platform and will combine technical expertise with leadership skills to drive efficiency, reliability, and innovation in our DevOps processes. You should possess the passion and drive for delivering value to business partners and end-users and you should have a customer-centric mindset that anticipates business needs.

Title: DevOps Manager

Qualifications:
- Bachelor of Science in Computer Science, Software Engineering, or Computer Engineering.
- At least 3 years of management experience supporting, solutioning and/or managing DevOps or Engineering teams.
- At least 3 years of experience leading and supporting highly visible and strategic technology platforms and product offerings, in a DevOps role or similar capacity.
- Experience with MS Windows Server 2016-2022.
- Proficiency in administering and managing Jira, Bamboo, Bitbucket, and Confluence.
- Must possess excellent communication skills when working with the users to gather build pipeline requirements as input for application project configurations and access controls.
- Strong understanding of Git and Bitbucket for version control and collaboration.
- Hands-on experience with JFrog Artifactory for artifact repository management.
- Expertise in AWS services, including EC2, S3, DynamoDB, CloudFormation, and networking components (VPC, Route 53, etc.).
- Familiarity with deploying applications on Windows and Linux servers.
- Experience with SonarQube for static code analysis and code quality assurance.
- Proficiency in Python, C#, .NET, Bash, and Shell scripting for automation and tooling.
- Expertise in managing DevOps pipelines, promoting best practices, and implementing CI/CD processes.
- Proven experience leading DevOps teams and fostering collaboration across development, operations, and business units.
- Ability to work in a dynamic agile environment and must have a strong work ethic with good time and team management skills.
- Must be team oriented, an open communicator, and willing to work with fellow managers.
- Ideal candidate should have development and management experience to effectively lead the team towards
- Experience in the financial services industry is preferred.
- Experience with Configuration Management tools: Ansible, Puppet, Chef
- TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML
- Docker containers
- Kubernetes clusters
- Monitoring and Analytics platforms.




Responsibilities:

- Lead, mentor, and develop the DevOps team to ensure consistent delivery of high-quality support and services.
- Collaborate with cross-functional teams, including application development, operations, QA, and business units, to align DevOps initiatives with ACA goals.
- Define and implement best practices for DevOps processes, ensuring scalability, security, and efficiency for ACA mission-critical suite of applications.
- Oversee the deployment, configuration, and maintenance of the Atlassian stack (Jira, Bamboo, Bitbucket, Confluence), Version control, Artifact management.
- Manage, optimize cloud infrastructure in AWS and OnPrem – Windows, Linux based servers and ensure the reliability, scalability, and performance of cloud-based applications and services.
- Implement and Innovate concepts for Infrastructure-as-Code (IaC) tools like Terraform or CloudFormation.
- Automate deployment processes for Windows servers to minimize manual intervention and reduce deployment times.
- Continuously improve build and release pipelines to ensure seamless and reliable application delivery.
- Analyze performance metrics and troubleshoot system issues to minimize downtime and optimize efficiency.
- Ensure security best practices are integrated into all DevOps processes, including access controls and vulnerability management.
- Identify and evaluate new tools, technologies, and processes to enhance DevOps workflows and productivity.
- Drive automation initiatives to eliminate repetitive tasks and increase operational efficiency.
- Work closely with stakeholders to understand system requirements and provide technical support and solutions.
- Communicate progress, challenges, and updates effectively to leadership and team members.
- Be a thought leader to guide the team in adopting and implementing DevOps best practices.

Supervisory Responsibility
This position will supervise a team of Developers.

Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business. Depending on system needs and emergencies, the manager may be called in on weekends and overnight hours on occasion.

Travel
This position will require up to 10% travel.

EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.