Summary/Objective The Data Analyst will provide critical data reporting and analytics capabilities. This role would analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. Supports leadership team with data consultation, data gathering, and data analysis.      Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Quantitative and qualitative analysis; Communicate with business customers to establish data requirements  - Create tools or queries to obtain data from central data repository for the purposes of reporting and analysis - Present final analysis to customers - Participate on project teams - Other tasks as assigned   Qualifications - Bachelor’s degree - Experience with SQL or similar data querying language - Experience with programming language Preferred Qualifications - Degree from an analytical field - 1+ years experience with SQL - 2+ years experience in programming   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MR1

Summary / Objective The Director, Corporate Accounting, is responsible for the accounting, tax, and external financial reporting functions as well as the annual financial statement audit. This position will be expected to gain a detailed understanding of all balance sheet accounts and P&L accounts and understand the business process that drive those results. The Director will be expected to identify weaknesses in controls or process inefficiencies and to suggest alternatives to improve them. The Director and team will work closely with Johnson Management’s tax function as well as PWC’s tax function and other external specialists to enable appropriate tax accounting and payments for the business and ownership. The Director will work across the entirety of the finance and accounting organization to understand and explain the business impacts to the financial statements. The Director should improve the existing balance sheet and income statement analysis to drive better decision making across the organization. Developing strong relationships with executive leaders across the company to facilitate and enable the business will be foundational to the Director’s success. Additionally, the Director will ensure team members have the appropriate training, support, and resources to perform their jobs. Understanding and increasing the utilization of Workday, the Accounting ERP, will be key to increasing efficiencies within the team and across the company. Essential Functions - Supervise the accounting staff, seniors, and managers - With the support of the existing managers, - oversee and approve of the monthly reconciliation of Balance Sheet accounts, assist in the resolution of uses in a timely manner, and ensure balance are properly supported - oversee and provide approval of the daily and monthly recording of journal entries - Ensure an accurate and timely monthly, quarterly and year end close - Manage and assist in compiling monthly, quarterly and annual financial data for internal and external auditors, tax returns, and others as needed - Manage, train and coach accounting team to perform their responsibilities and improve their capabilities. Provide real-time performance feedback to staff - Collaborate with other finance and accounting leaders as well as all other corporate departments to support company objectives - Perform other tasks as assigned.    Qualifications - CPA is required - Public accounting experience preferred - Prior corporate accounting experience preferred - Prior experience with Workday preferred - Strong Microsoft Excel, Word and PowerPoint skills - Strong data analytical skills - Must be a highly motivated team player with a winning attitude. - Must like working in a progressive environment where immediacy and focus on problem recognition and resolution is appreciated. - Must appreciate and thrive in an environment where defined priorities, self-direction, and autonomy are required. - Must be a self-motivator while actively participating in a team environment.    Supervisory Responsibility This position will manage the accounting, tax, and external financial reporting functions as well as the annual financial statement audit. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Hours may vary or exceed 40 in any given week depending on the needs of the business. Travel No travel is expected for this position. EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We’re Looking For We are seeking dedicated Servicing Specialists (or Collections Specialists) to join our team in a role that offers three different levels of expertise: Level I, II, and III. As a Servicing Specialist, you will be a key connection between our company and our valued customers, focusing on resolving outstanding balances and managing delinquent accounts. Your responsibilities include initiating customer contact, negotiating payment arrangements, and using collections techniques to cure outstanding past due balances and avoid further delinquency. Whether you are interested in starting a corporate career or are an experienced collections professional, we have a role tailored to your skill level. This role operates fully onsite in our Forest Park, GA office.   Duties may vary based on level, but your day-to-day will include a variation of: What You’ll Do - Managing a portfolio of assigned delinquent customers, ranging from early to high-risk and 31+ days past due. - Initiating customer contact through our auto-dial system, making up to 300 calls a day. - Using various collection techniques to negotiate payment arrangements and terms in order to resolve delinquent accounts. - Working closely with customers to facilitate timely car payments. - Utilizing skip-tracing techniques to locate customer information and evaluate financial situations varying in complexity. - Handling call escalations when necessary. - Accurately documenting information within our computer systems. - Assisting with special projects, written document composition, and reports as needed. - Performing other duties as assigned. What You Bring Required - 1-3+ years of Collections, Customer Service, or Sales experience. - High School Diploma or GED. - Strong attention to detail and excellent problem-solving skills. - Ability to navigate various computer applications. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment. - Stable work history. - Coachable and receptive to feedback with a desire to learn and grow your skillset. Preferred: - Experience with an auto-dialer system a plus. - Proven track record of successful collections or relevant experience a plus. - Advanced knowledge of company products, services, policies, procedures, and collections systems. - 4 years of college or equivalent. Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday-Friday 8:00 AM to 5:00 PM, and 1-2 days per week working 10:00 AM to 7:00 PM.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   #LI-SA1

Summary/Objective The Operations Analyst will provide support in the areas including but not limited to creating, analyzing, and sustaining reports, as well as problem solving and fulfilling requests. This position will also identify solutions for process improvements. This role operates fully onsite in our Spartanburg, South Carolina office.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. - Assist with daily dialer strategies (inbound and outbound) by making intraday adjustment and performance tuning - Prepare reports by collecting, analyzing, and summarizing information - Ensure timely creation and execution of operational reporting - Take initiative to automate daily processes and reporting - Maintain quality service by establishing and enforcing organization standards while ensuring up-to-date documentation - Develop problem solutions by studying system capabilities and analyzing alternative solutions - Analyze, problem solve, and present on projects and/or enhancements that support company-wide decisions. - Support the team on ad-hoc tasks, assignments, special projects, etc. - Remain flexible to adapt to changes quickly based on business needs - Contribute to team effort by accomplishing related results as needed - Perform other tasks as assigned   Qualifications - Preferred Bachelor’s Degree - Proficient in computer skills, including but not limited to Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.), PowerPoint & Word. - Must have knowledge of or willingness to learn SQL, Redshift (AWS), Power Bi, RStudio. - Ability to manage and prioritize competing responsibilities and work under pressure to meet deadlines - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Must be a self-motivator and able to perform independently while actively participating in a team environment. - Must demonstrate a positive attitude and support for company goals. - Strong written and verbal communication and interpersonal skills - Excellent analytical and judgement capabilities. Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. The daily schedule may vary from 8:00am to 5:00pm or 9:00am to 6:00pm with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1

  About American Credit Acceptance A national leader in the auto finance industry, American Credit Acceptance partners with top dealer groups across the country to empower the emerging credit consumer to purchase realizable, affordable transportation. We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and ~20% annualized growth since our inception in 2007. We are adding several key leadership roles to position ourselves for our next stage of growth. About the Team ACA’s HR Team is dynamic, innovative and a valued partner to the business. The team is comprised of HR professionals who focus in Talent Acquisition, Learning and Development, Culture and Communications, Total Rewards and Associate Relations. This team helps all associates achieve their full potential. The Talent Acquisition Team has approximately 20 teammates which includes Specialists, Corporate Recruiters and Managers. The team focuses on finding and hiring talented individuals that will drive results and move ACA’s culture forward. About the Role We are searching for a Director of Talent Acquisition who will lead our recruitment endeavors with a focus on fostering collaborative partnerships, driving impactful results, and championing continuous improvement. This role presents a unique opportunity to shape our organization's talent landscape by nurturing team development, refining processes, and executing strategic initiatives to attract and retain talent. Responsibilities - Lead, engage, and continuously develop a team of Talent Acquisition professionals. - Collaborate closely with cross-functional stakeholders, including hiring managers and senior leadership, to understand current and future talent needs and develop targeted recruitment strategies that align with organizational goals. - Champion data-driven decision-making, leveraging analytics and insights to measure the effectiveness of recruitment efforts and drive continuous improvement initiatives. - Forge strategic partnerships with external vendors, recruitment agencies, universities and industry organizations to expand our talent network and enhance our employer brand. - Drive and adopt innovative sourcing techniques and tools to attract diverse talent pools, ensuring our recruitment strategies remain at the forefront of industry best practices. - Oversee the development and execution of recruitment marketing campaigns and employer branding initiatives to elevate our company's reputation and attract talent. - Drive process optimization initiatives to streamline recruitment workflows, improve time-to-fill metrics, and enhance the overall candidate experience. - Collaborate with HR leaders on various projects and initiatives.   Qualifications  - Demonstrated experience in talent acquisition leadership roles, with a proven ability to drive results and foster collaboration. - Strong business acumen and strategic mindset, with the ability to translate business objectives into actionable recruitment strategies. - Exceptional communication and relationship-building skills, with a proven ability to influence and engage stakeholders at all levels of the organization. - Proficiency in leveraging recruitment technology and analytics tools to drive insights and optimize recruitment outcomes. Experience working with iCIMS applicant tracking system is preferred. - A passion for innovation and continuous improvement, with a demonstrated ability to identify opportunities for process enhancement and drive impactful change. - Bachelor's degree from four-year college or university and PHR/SPHR or SHRM-CP/SHRM-SCP preferred See you in Spartanburg This role is onsite and based out of our headquarters in Spartanburg, South Carolina. Nestled between sandy beaches and the Blue Ridge Mountains, Spartanburg is a picturesque and lively city. It won’t take you long to see why our city has been ranked number one in best small metros for economic growth, number eight for small metro millennium population growth, and number 10 most affordable place to live in the US. Apply in less than 5 minutes and see all that Spartanburg has to offer.   #LI-BK1

Summary/Objective The Senior Asset-Based Analyst will be responsible for underwriting middle-market asset-based lending transactions, leading deal teams, supporting Relationship Managers and mentoring junior associates. The Senior Asset-Based Analyst will be required to think critically and analytically to develop and communicate insights used to extend credit, enhance the dealer experience, and minimize credit losses. The Senior Asset-Based Analyst will conduct due diligence, perform robust collateral analysis, and conduct financial statement and cash flow reviews. The Senior Asset-Based Analyst will attend client prospect meetings, manage the due diligence process, gather information, and perform research to identify, quantify and mitigate underwriting risk inherent in an asset-based commercial lending function.      Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - New business - lead deal team to evaluate new transactions, pre-screen transactions, conduct due diligence, prepare credit approval memos on transactions that meet defined credit criteria in the pre-screen process, pitch transactions to credit committee in order to obtain credit approval, negotiate and review legal documentation as needed, and participate in deal closing. - Ongoing business – lead deal team to underwrite credit renewals, extensions and modifications. Assist with management of assigned portfolio accounts - monitor performance and covenant compliance, prepare collateral trend analyses and periodic/annual reviews, process amendments and waiver requests in a timely manner to meet client expectations, provide performance updates to managers, identify and act on warning signals, participate in portfolio reviews as needed. - Analyze collateral data, financial statements and capital structures, conduct business/industry/competitor analysis to identify transaction risks and mitigants; recommend transaction structures appropriate to the opportunity; provide a yes/no recommendation on the transaction based on due diligence. - Mentor and train junior analysts for the business. - Maintain familiarity with Spartan policies, procedures, and underwriting standards. - Interface with other parts of the Spartan and ACA’s business, such as Portfolio Reporting and Analysis, Funding, Bulk Acquisitions, Compliance, Legal as well as other departments such as Finance, Risk and Internal Audit. - Develop deep auto finance and dealership industry knowledge. - Interface with clients (including brokers and intermediaries), as needed, to complete diligence process, as well as to assist the relationship management efforts.     Qualifications - Minimum of 5-10 years of credit experience, preferably in the commercial lending industry; credit trained with the direct experience of leading the underwriting and execution of senior debt transactions. - Minimum of a Bachelor’s degree  in Business Administration, Accounting, Finance or Economics - Must have the ability to work with large databases and datasets for extraction and conversion into useful business and credit information. - Must have a solid understanding of financial statements and capital structures, strong analytical skills with an ability to question assumptions, experience structuring transactions, leading deal teams and negotiating documentation. - Strong communication and interpersonal skills; team player. - Self-motivated with high energy levels; ability to prioritize and multi-task effectively. - Carry out the Johnson Family of Companies’ Guiding Principles: Integrity, Partnership, Humility, Principled Entrepreneurship, Initiative and Fulfillment. - Strong verbal and written communication, time management, attention to detail, and organizational skills - Experience with Microsoft Excel is a necessity; SQL is a plus   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Hours and days of work may vary or exceed 40 in any given week depending on the needs of the business.   Travel This position will require up to 20% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-KL1

American Credit Acceptance (ACA) has an exciting opportunity for a Sr. IT Auditor to join our dynamic Internal Audit team. The candidate shall perform and execute the annual internal audit plan of IT, operational, field, compliance, regulatory and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance.   This responsibility includes helping to develop IT audit scopes, performing IT audit procedures, and preparing internal audit reports reflecting the results of the work performed. The candidate will be involved with all facets of Information Technology and Information Security and must be able to clearly articulate technical related risks to technical and non-technical members of executive management.   This is an on-site role in Spartanburg, SC.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Primary function will be to perform risk based/security audits in areas including, but not limited to, applications (internal & external facing), databases, operating systems, network, sensitive data, patch management, change management, BCP/DR, third party, cloud, etc. - Performs regulatory or compliance audits as required. - Interact with external audit firms and provide guidance and support for audit engagements. - Effectively analyzes and assesses risk to develop audit procedures, execute test procedures, and conclude on the operating effectiveness of relevant controls through the development of formal reports. - Leverages appropriate resources for planning the audit engagement, and effectively leads interviews/meetings to ensure relevant information is obtained for analysis. - Performs an appropriate level of testing based on the scope and risk, without over- or under-auditing. - Produces work paper documentation that is clear and concise, provides adequate detail of work performed and conclusions reached, meets department and professional standards, and is sufficient to receive a satisfactory rating from reviewers. - Communicates obstacles or problems as they are encountered throughout the audit. - Plans and conducts audits of the organization's information systems and related processes to identify risks impacting integrity, reliability, efficiency, and security of applications, platforms, or procedures. - Identifies control issues and findings timely, and ensures findings are based on relevant facts and are accurately characterized (based on risk).  - Clearly communicates control findings to Internal Audit Management as they are identified. - Maintaining appropriate industry associations to keep up to date with emerging technologies/IT risks and identify/leverage audit best practices. Working with ACA’s external auditors to coordinate IT coverage across areas of responsibility and ensure that audit work is comprehensive and sufficient to allow the external auditors to rely on the work.  - Challenges the ‘status-quo’ and brings original ideas to the team. - Fosters a team environment, is inclusive and works well with others. - Other tasks as assigned   Qualifications - Bachelor’s degree in related field required (e.g., Computer Science, Management Information Systems, Accounting) - CISA, CISSP, CISM, or plans to pursue other relevant certification preferred. - 2 - 4 years of relevant experience preferred.   - Business risk awareness and appropriate judgment to use a risk-based approach while executing the audits.   - High level of tact and ability to communicate complex and potentially sensitive issues to various levels of management – both within ACA’s IT functions and outside to key non-technical business personnel.  - Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. - Must possess excellent communications skills (written and oral). - Excellent presentation, relationship building and interaction skills.  - Must possess strong computer skills (MS Word, Excel, Access, and Power Point). - Must be able to think analytically, independently and objectively. - Ability to work with all levels of staff and management (including C-level executives).    - Must have working knowledge of tools & technical processes including: identity & access management, database management; software development and quality assurance methodologies, change management, vulnerability management, penetration testing, data loss prevention, batch processing, business continuity/disaster recovery planning; enterprise architecture, telecommunications, data center operations, etc.  - Must have working knowledge of Application Software (internal & external facing), Storage Systems (SAN, NAS, and Data Warehouse), Databases (SQL), OS (Windows/Linux), Client-Server Systems, OSI, TCP/IP, LAN/WAN, Wireless Networks, Cloud Computing Systems, Microsoft Azure, Amazon Web Services (AWS), Active Directory, Microsoft Office 365, Virtualization, etc. - Understanding of IT control frameworks (COBIT, ISO 27002, NIST, ITIL, etc.) is a plus. - Knowledge of SOX 302/404, SSAE 16/SOC1/2/3, PCI and/or GLBA is a plus.   Supervisory Responsibility This position may have limited supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Up to 10% travel could be expected for this position.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   You are not officially considered an applicant unless you have completed an employment application in ACA's online applicant tracking system, iCIMS.   #LI-MR1

American Credit Acceptance (ACA) is part of The Johnson Group and one of the nation’s leading indirect auto finance companies; we partner with dealerships across the 50 states to empower the emerging credit consumer to purchase reliable and affordable transportation.  The foundation of ACA is our Guiding Principles (integrity, partnership, humility, principled entrepreneurship, initiative and fulfillment), which provide the framework for how we make decisions and execute strategies.  We create value for our team members, partners, customers, and communities by acting in accordance with our Guiding Principles, which ultimately leads to a stronger company culture and better business performance.   As the number of consumers we serve continues to grow, so does the Company’s need to secure diversified and cost efficient financing sources, which is the primary mission of the Capital Markets (CM) team.  CM is part of ACA’s Finance division and we are responsible for managing the Company’s funding platforms and relationships with lending partners and investors in order to secure the necessary financial resources to support the Company’s operations. Our funding platform consists of ~$5.2+BN in financing instruments comprised of securitizations (i.e. bonds sold to institutional investors), bank credit facilities, and shareholder capital.   The CM Financial Analyst will collaborate internally with other team members and associates throughout the organization, as well as with external partners such as banks and rating agencies to facilitate efficient funding of the business.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Organize key deal documentation and coordinate operational processes among different parties (including rating agencies, investment banks, legal counsel, etc.) for various capital raising transactions - Assist in the coordination of due diligence meetings and preparation of executive presentations for investors, rating agencies, and banking partners - Maintain critical databases, models, and projections regarding asset performance - Conduct analysis on transaction cashflows, collateral performance, and industry/market trends to provide insights to executive team - Update Company, market, and industry metrics for use in internal/external reports and executive decision making - Seek process improvement opportunities to enhance reporting and analytics - Partner with other Finance teams to maintain and improve efficacy of meeting daily funding needs of the business and coordinate operational aspects of transaction execution - Other tasks as assigned Qualifications - Bachelor’s Degree in Finance, Accounting, Economics, or other relevant discipline - Ability to successfully work in a fast-paced, dynamic and collaborative environment where every day presents unique opportunities and challenges - Ability to thrive in an environment where self-direction, motivation, and proactiveness are required - Strong problem-solving skills, including the ability to analyze complex, multifaceted issues and draw conclusions - Strong verbal and written communication, time management, attention to detail, and organizational skills - Strong fundamental understanding of finance - Experience with Microsoft Excel is a necessity; ability within Workday, SQL, R, SAS, DataGrip and/or Tableau is a plus - 0-2+ years of financial institution/finance company experience within Accounting or Finance is a plus Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday. Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel Limited (<10%) travel may be needed in this role.    EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice   #LI-MR1  

The Compliance Analyst will provide tactical and analytical support to the Compliance Department, assist with governance efforts and issue management, liaise with other departments, and develop subject-matter understanding of compliance and operational aspects of ACA policies, procedures, and practices under the supervision of a Compliance Manager.   Essential Functions Compliance Governance Support - Schedule, facilitate and track periodic meetings, approvals, and follow-ups for various governance bodies within the organization.  Maintain documentation, including meeting minutes and other information, relating to these activities. Compliance Template Document Library Support - Review, compile, and assist with development of customer facing template documentation. - Schedule, facilitate and track meetings related to the review and approval of templates. - Liaise with operating departments to ensure they are utilizing accurate and approved templates. - Publish and decommission templates as requested. - Assist with record keeping to document change management of templates. Compliance Change Management - Assist with the facilitation of the Risk Acceptance process. - Assist with the facilitation of the Compliance Event process from input of event into Governance and Risk Management and Compliance Tool to remediation of event (as applicable). - Develop, revise, and maintain Compliance Department policies and procedures. Compliance Project Management - Support various business, legal and compliance-driven projects and initiatives. - Liaise with operating departments. Compliance Support for Commercial Lending / Portfolio Transactions - Perform certain due diligence relating to prospective clients and portfolios. - Produce summary documentation for review by Compliance Officer and management to enable decision-making. - Provide support in compiling summary documentation / due diligence of prospective account buyers. - Assist with downstream / post-sale document production and other account level inquiries from account buyers. - Other duties as assigned Qualifications - Bachelor’s degree or Associate’s degree with 1+ year(s) of applicable experience - Excellent analytical skills - Strong sense of organization - Strong attention to detail - Proficient in MS Office (specifically Outlook, Word, Excel and PowerPoint), Internet navigation and have the ability to learn new systems - Excellent written and verbal communication skills with both internal and external parties Physical Demands and Work Environment Must be able to sit at a desk and work on a computer or on the phone as required, for extended periods of time.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Hours may vary and exceed 40+ hours per week depending on business needs.  Hours may also be outside normal business hours and on weekends.   Travel This position may require 5% travel.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MR1

Summary/Objective As a Loss Mitigation Specialist, you will provide assistance to customers, impound lots, attorneys, and insurance companies. Loss Mitigation Specialists will maintain and resolve delinquent accounts by negotiating & scheduling payments. The Loss Mitigation Specialist’s main focus is to minimize potential losses on delinquent and repossessed loans by communicating with customers through inbound/outbound calls. All Loss Mitigation Specialists will be a part of an essential and integral team of the Loss Mitigation department. The Loss Mitigation teams include: Reinstatements, Settlements, Impounds, Bankruptcy, Total Loss, and Repossessions. This role operates fully onsite in our Spartanburg, SC office.   Start Date: Tuesday, May 28th, 2024   Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. - Analyze the customer’s situation and collateral risk to present & explain alternative solutions that maximize customer satisfaction and company return - Identify, evaluate, and resolve reasons for nonpayment, including securing customer’s payment - Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system - Review and negotiate settlement requests - May assign accounts for repossession and work directly with repossession vendors - Send and/or file documents from customers to appropriate courts as necessary - Reinstatement of Loans, processing releases and placing auction sale holds - De-escalate calls and resolve problem accounts - May work directly with attorneys and file claims on individual bankruptcy cases - Work with insurance companies and repair shops to ensure total loss claims are paid and damaged vehicles are repaired - Other duties as assigned Qualifications - 2+ years of relevant experience; collections, call center or customer service (preferred) - Excellent problem solver, with ability to prioritize - Adept at navigating various computer software/programs - Strong attention to detail - Excellent written and verbal communication skills - Proficiency in Microsoft Word and Excel - Experience with an auto-dialer system is a plus Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday, 8:00am to 5:00pm with some schedule variations as needed.   Travel This position requires no travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1

Sr. Manager, Accounting   The Sr. Manager, Accounting is responsible for providing support to the Corporate Accounting and Financial Reporting team. In this role, the Accounting Manager will review journal entries, general ledger reconciliations, supervise a team and produce month-end close deliverables. The Sr. Manager, Accounting, will be expected to evaluate processes and propose process improvements that will increase efficiencies.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Essential functions include, but are not limited to, the following: - Reconcile and review general ledger accounts as assigned - Help explain main drivers of variances in financial results - Work with large datasets to gather financial information via SQL queries or other subledger sources - Apply financial, accounting & control policies for consistent practice/application of GAAP across company - Significant use of reporting systems - Answer accounting and financial questions by researching and interpreting data - Perform other tasks as assigned - Manage a team of 5 - 8 - Coordinate, manage, and prepare deliverables for partnership income tax filings - Help to manage various tax items outside of partnership income taxes (examples include state level business taxes, franchise tax and apportionment, property taxes) - Lead and manage financial reporting associated with business licenses and other regulatory filings - Help in managing the external financial statement audit Qualifications - Degree in Accounting/Finance, CPA - 7+ years of work experience in an accounting environment - Experience with financial statement audits is a plus - Excellent interpersonal, verbal, and written communication skills - Strong knowledge and experience with MS Excel - Must be a highly motivated team player with a winning attitude - Prior experience with Workday Financials is a plus - Prefers working in a progressive environment where immediacy and focus on problem recognition and resolution is appreciated - Must appreciate and thrive in an environment where self-direction and autonomy are required   Supervisory Responsibility This position will supervise a team of 5 – 8.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position onsite. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MR1

  Summary/Objective  In the IT Project Manager I - Infrastructure position, you'll serve as the servant leader for your team(s) by ensuring clear communication and helping the team reach its goal.  This position will also lead other Scrum Masters with the goal of consistent practices across the project life cycle.  You will drive the appropriate Agile methodology (Scrum/Kanban/etc.) focused on predictable, quality delivery and driving continuous improvement of the team.  This role will work heavily with the Director for fulfilment of all duties assigned to support the department.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Sr. Scrum Master Duties and Responsibilities   - Coach and mentor the organization to facilitate adoption and maturity - Lead and influence others including those more senior on best practices. - Inspire others to adopt the new processes and improvements based on a program retrospective - Manage partnerships with external vendors - Recommend improvements and drive alignment across the innovation organization - Act as a leader to the product / project core ‘development’ team - Oversee design, implementation, QA, and validation of product (outcome) - Ensures team maintains focus on quality and continuous delivery of business value - Facilitate daily scrums, stand-ups, and meetings to monitor product / project progress and resolve any issues the team may be experiencing - Helps team pro-actively identify impediments and recommends solutions to remove impediments - Build strong relationships with stakeholders, application users, and business owners - Document progress and communicate to upper management and stakeholders - Take responsibility for successful product delivery with strong partnership with the product owners - Actively seeks and participates in a variety of learning opportunities such as Communities of Practice, conferences, classroom training and independent study to further develop self and community Soft Skills - Leadership and Strong Management of others - Excellent communication skills (verbal and written) - Personality - ability to work with enterprise teams (matrixed) & multiple time zones - Energy -- ability to motivate teams - Problem solving skills - Strong technical background  Qualifications   - Bachelor’s degree in business or related field preferred - Certifications Preferred - Advanced CSM - CAC (Certified Agile Coach) - PMI’s Agile Certified Professional - PMP, Lean, Agile, Six Sigma certification - Minimum of 5 years, 7+ preferred SM or Project Manager – required  - Experience in a Financial institution (understanding of financial governance) preferred     Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement    ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-EP1

Summary/Objective The Repo Recovery Specialist will be responsible for researching accounts, creating manual letters, verifying accuracy of manual letters, work cease and desist accounts, work deceased accounts, assisting with repossession assignments, managing repossession invoices, processing reinstatement extensions and managing Loss Mitigation control reports.  Specialists are also responsible for identifying opportunities for possible recovery through the receipt of notices. This role operates fully onsite in our Spartanburg, SC office.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Performs quality assurance for the processes within the Line of Business.  - Ensures the accuracy of transactions through internal control activities.  - Performs investigations to determine root cause of failures and accurate disposition and provide findings to leadership.  - Assign accounts for repossession and/or other outside action based on pre-determined parameters. - Review cease and desist, or deceased accounts to recommend for repo - General reporting/daily or weekly reports - On-going review/audit of 100% of manual letters as well as samples of automated letters produced by third party vendors. - Communication with agents/departments when issues are identified to ensure corrections required are completed and that corrective actions defined and maintained. - Documenting activities, findings, resolutions, etc. to ensure a record of issues is maintained. - Work directly with repossession vendors and auctions. - Send and upload appropriate documents and forms. - Review system codes to ensure reporting accuracy. - Other duties as assigned Qualifications - 1 year of collections experience required - Excellent problem solver, with ability to prioritize - Adept at navigating various computer applications  - Proven ability to multi-task with strong attention to detail - Excellent written and verbal communication skills - Proven track record of successful collections Supervisory Responsibility There are no Supervisor responsibilities with this role.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a part-time position. Days and hours of work are Monday-Friday, 8:00 a.m. to 12:00 p.m. with some schedule variations as needed. Travel No travel is expected for this position.  EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #LI-SA1

About Us: At American Credit Acceptance (ACA), we're not just a financial services company; we're in the business of empowering dreams and enabling opportunities. Our mission is to provide innovative financing solutions that help people achieve their goals, whether it's buying a car to get to work or building credit for a better future.  Guided by our core principles of integrity, partnership, and fulfillment, we're committed to making a meaningful difference in the lives of our customers and our employees.   Position Overview: As a Manager of Application Development at ACA, you'll play a pivotal role in driving the technological innovation that powers our mission. You'll lead a team of talented and creative software engineers to develop innovative solutions that enhance our customer experience, streamline operations, and propel our business forward. This is an opportunity to not only showcase your technical expertise but also to expand your leadership as well as inspire and mentor a team to achieve greatness.   Leaders should be able to: - Be an innovator/thought leader and pursue knowledge and practical use case application for emerging technologies. - Maximizes productivity while shaping and encouraging a positive culture. - Take the initiative to execute new methods without being afraid of failure.   Key Responsibilities: - Recruit, hire, retain and grow talented and creative software developers. - Lead and mentor a team of software engineers to deliver high-quality, scalable, and innovative solutions in a dynamic environment. - Manage multiple projects and teams and develop companywide relationships with business leaders to provide technological solutions. - Provide stable solutions and support that stand the test of time and accommodate rapid growth and expansion. - Collaborate with cross-functional teams to define project requirements, scope, and timelines. - Drive the development and implementation of best practices in software engineering, including coding standards, code reviews, and testing methodologies. - Foster a culture of continuous learning, growth, and collaboration within the engineering team. - Provide technical leadership and guidance to solve complex problems and drive technical decisions.   Minimum Qualifications: - Bachelor's or Master's degree in Computer Science, Engineering, or a related field. - 7+ years of experience in software development, with at least 2 years in a leadership role. - Excellent communication, interpersonal, and leadership skills. - Proven track record of successfully leading and managing high-performing software engineering teams. - Strong technical background in software development, architecture, and design.   Preferred Qualifications: - Experience with Agile methodologies and DevOps practices. - Experience in design and development of object-oriented systems (preferably in .net/C#). - Experience in database modeling and design skills, both SQL and non-SQL databases. - Strong experience in developing for cloud native solutions (preferably AWS experience and AWS certifications a plus). - Proficient in API design and development and implementing RESTful APIs. - Demonstrated understanding of designing and implementing secure solutions with accessibility and security first focus (prefer a strong understand of OWASP security principles). - Demonstrated ability of keeping current with trends in information technology best practices and standards and how to apply this understanding to work projects and processes. - Demonstrated knowledge of common architectural and design patterns . - Demonstrated focus on quality deliverables with strong emphasis on peer review, implementing automated testing platforms for unit tests, integration tests and acceptance tests. - Strong appetite for continuous improvement throughout the SDLC with a habit of asking "why". EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-BP1

What We’re Looking For   We are seeking dedicated Servicing Specialists (or Collections Specialists) to join our team in a role that offers three different levels of expertise: Level I, II, and III. As a Servicing Specialist, you will be a key connection between our company and our valued customers, focusing on resolving outstanding balances and managing delinquent accounts. Your responsibilities include initiating customer contact, negotiating payment arrangements, and using collections techniques to cure outstanding past due balances and avoid further delinquency. Whether you are interested in starting a corporate career or are an experienced collections professional, we have a role tailored to your skill level. Duties may vary based on level, but your day-to-day will include a variation of: What You’ll Do - Managing a portfolio of assigned delinquent customers, ranging from early to high-risk and 31+ days past due. - Initiating customer contact through our auto-dial system, making up to 300 calls a day. - Using various collection techniques to negotiate payment arrangements and terms in order to resolve delinquent accounts. - Working closely with customers to facilitate timely car payments. - Utilizing skip-tracing techniques to locate customer information and evaluate financial situations varying in complexity. - Handling call escalations when necessary. - Accurately documenting information within our computer systems. - Assisting with special projects, written document composition, and reports as needed. - Performing other duties as assigned. What You Bring Required - 1-3+ years of Collections, Customer Service, or Sales experience. - High School Diploma or GED. - Strong attention to detail and excellent problem-solving skills. - Ability to navigate various computer applications. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment. - Stable work history. - Coachable and receptive to feedback with a desire to learn and grow your skillset. Preferred: - Experience with an auto-dialer system a plus. - Proven track record of successful collections or relevant experience a plus. - Advanced knowledge of company products, services, policies, procedures, and collections systems. - 4 years of college or equivalent. Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday-Friday 10:00 AM to 7:00 PM.   Travel No travel is expected for this position.   Start Pay $17 an hour (or depending on experience )   Start Date Monday, May 20th, 2024     EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply for this job onlineRefer this job to a friend Share on your newsfeed  - Send this job opportunity to a friend, colleague, or family member:

Summary/Objective The Manager, Originations is responsible for the day-to-day operations of the funding and underwriting functions within the originations team. Responsible for maximizing loan performance and contract processing through effective execution/management of the credit function and team in accordance with all state and federal regulations as well as company policies and procedures while maintaining the highest level of service. Responsible for identifying needs and opportunities within the department and managing implementation processes. Responsible for developing associates and managing assigned teams to lead in the development of competencies and overall department skillset progression. This role operates fully onsite in our Spartanburg, SC office.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. - Providing leadership, management oversight, and effective operation of funding and underwriting associates - Creating initiatives/programs to support business goals and objectives - Developing and monitoring originations results and goals - Will execute critical thinking and project management - May assist with scheduling and seating for the department - Responsible for improving performance on a group level - Analyzes queue and process management workflow to ensure ACA’s production and performance goals are met - Handles escalated issues from team members and supervisors - Accountable for credit granting process, including consistent application of a credit policy, periodic reviews of existing loans, and assessment of creditworthiness for potential customers - Accountable for oversight of funding process and identification and implementation of process opportunities - Effectively communicates corporate and team objectives on a regular basis; Motivates and creates a positive working environment to achieve productivity and performance standards - Ensuring professional relationships are established and maintained with dealer partners and consumers - Assess associate development needs, drafts development plans, and monitors performance - Prepares performance appraisals and provides feedback and recommendations.  - Provides recommendations for hire, advancement, promotion or termination of employment - Manages relations with other departments and functions internal to ACA – IT, Risk, Audit, Compliance, Finance, VMO, etc.  - Trains and coaches associates to support the business objectives of the department - Researching/analyzing special projects as assigned - Other duties as assigned  Qualifications - 5+ years of supervisor experience with proven success in driving results and exceeding goals - 1+ years of experience in the finance industry preferred - Bachelor’s degree in finance, business administration or a related field is preferred - Proven ability to lead and successfully manage a team - Must be able to develop the skills of subordinates through goal-setting, delegation, training, and performance management - Must be able to professionally communicate with all internal and external customers - Outstanding analytical, problem solving, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Excellent written and verbal communication skills - Must have computer skills, including but not limited to MS Windows, MS Office, MS Outlook; must possess the ability to navigate internet browsers and common desktop applications - Demonstrated ability to effectively lead and motivate a team - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment   Supervisory Responsibility This position will directly supervise a team of originations supervisors and support functions.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Up to 30% travel will be expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary/Objective The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise including but not limited to: deferments, modifications, and settlements. Key tasks include: completing account operations as well as investigating and resolving issues as outlined in ACA’s Policy, Procedures, and associated Exhibits. This role operates fully onsite in our Spartanburg, SC office.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Has a thorough understanding of some of the Account Operations processes and at least a basic understanding of all Account Operations processes. - Advocates for a positive customer experience while handling or reviewing requests in an urgent and positive manner. - Resolves to request correctly and timely within the appropriate SLA. - Completes and pass all company required training courses by assigned due date(s). - Provide process improvement recommendations, as applicable. - Communication (written and verbal) is professional and courteous. - Acts as an Account Operations subject matter expert for at least some Account Operations processes. - Other tasks as assigned.   Qualifications - Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation - Communicates clearly and concisely with cross functional team member (verbal and written) - Ability to prioritize and manage multiple responsibilities - Ability to work in a fast-paced environment - Works well with cross functional teams - Excellent analytical skills, strong sense of organization, detailed oriented - Experience with Account Operations and basic knowledge of accounting systems - A thorough understanding of the auto account lifecycle - Ability to navigate originations system of record, servicing system of record, and documentation system of record - Familiarity with running basic SQL queries, preferred (not required)   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday 8:00am - 5:00pm with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1

Summary/Objective  The Process Improvement Engineer is responsible to document and map current state business processes at ACA and help document the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents. The Process Improvement Engineer will work with all functional groups across ACA, ensuring process documentation is built with consistent templates and methodology across ACA and proper documentation controls are put into place. This role will include industrial and process engineering duties to evaluate systems, procedures, and best practices.    Essential Functions - Ensure existing current state documentation for all servicing related processes is complete.  - Consolidate all process related documents from various functions including Training, Ops, Compliance etc. - Capture pain points related to efficiencies and errors etc. with current state processes. - Participate in brainstorming sessions around process improvement on current state processes. - Evaluate provided benchmark processes or other documentation for fit within ACA - Make recommendations towards future state processes engaging with various business functions to verify new process will solve current state pain points - Document future state processes for all servicing related processes. - Create workflows and worklists in SPECTRUM - Support Servicing Strategy group on project execution (e.g. reports) - Capture any business requirements for items (e.g. interfaces, letter templates)   Qualifications - Bachelor’s Degree – (Industrial Engineering, Process Engineering, Systems Engineering, Business, Math, Economics, Finance, Statistics, Information Technology), GPA of 3.5 or higher preferred - 2+ years process improvement experience in manufacturing or 1+ years process improvement experience in a non-manufacturing (digital) industry - finance, insurance, health, etc. or Masters (MBA, Industrial Engineering, Information Management) - Professional experience in Process Mapping and Documentation.  - Experience in Auto-Finance preferred, or Financial Services is desirable - Ability to map existing processes and identify opportunities for improvement - Ability to document in detail and accurately business processes - Experience with creating documentation related to processes, including flow charts, swimlane diagrams, procedural and policy documents. - Demonstrated excellence in working effectively as an individual and as part of a team - Ability to multi-task and work in a deadline driven environment - Excellent interpersonal, written, and verbal communication skills  Supervisory Responsibility This position has no supervisory responsibilities. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. Travel This position will require up to 10% travel.  EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-KL1

American Credit Acceptance (ACA) has an exciting opportunity for an Operations Auditor to join our dynamic Internal Audit team. The candidate shall perform assignments from annual internal audit plan for operational, field, third party vendor, compliance, regulatory and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance. This responsibility includes performing audit procedures and preparing internal audit reports reflecting the results of the work performed. The candidate will be expected to execute and clearly articulate findings to member of senior management.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Primary function will be to help perform risk based operational audits to evaluate the key processes, procedures, and systems of ACA’s business units. Effectively executes test procedures and concludes on the operating effectiveness of relevant controls through the development of formal reports. - Performs work under direct supervision. - Perform third party vendor audits to evaluate compliance with executed contracts. - Perform regulatory or compliance audits as required. - Interact with external audit firms and provide support for audit engagements. - Effectively executes test procedures and conclude on the operating effectiveness of relevant controls through the development of formal reports. - Performs an appropriate level of testing based on the scope and risk, without over- or under-auditing. - Produces work paper documentation that is clear and concise, provides adequate detail of work performed and conclusions reached, meets department and professional standards, and is sufficient to receive a satisfactory rating from reviewers. - Communicates obstacles or problems as they are encountered throughout the audit. - Identifies control issues and findings timely, and ensures findings are based on relevant facts and are accurately characterized (based on risk). - Clearly communicates control findings to Internal Audit Management as they are identified. - Challenges the ‘status-quo’ and brings original ideas to the team. - Fosters a team environment, is inclusive and works well with others. - Other tasks as assigned.    Qualifications - Bachelor’s degree in related field (e.g., Computer Science, Management Information Systems, Accounting, Finance) or 3+ years of relevant work experience. - CIA, CPA, CFSA, or plans to pursue other relevant certification preferred. - 0-2 years of relevant experience preferred. - Business risk awareness and appropriate judgment to use a risk-based approach while executing the audits. - High level of tact and ability to communicate complex and potentially sensitive issues to various levels of management – both within ACA’s operational functions and outside to key non-technical business personnel. - Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. - Must possess excellent communications skills (written and oral). - Must possess computer skills (MS Word, Excel, Access, SQL, and Power Point). - Must be able to think analytically, independently, and objectively. - Knowledge of SOX 302/404, SSAE 16/SOC1/2/3, PCI and/or GLBA is a plus.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Up to 10% travel is possible for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MR1