American Credit Acceptance

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Job Locations US-SC-Spartanburg
Posted Date 2 months ago(8/5/2022 3:26 PM)
Are you passionate about finance, business and technology? Are you ready to learn what it takes to have great career with a private, fast-growing financial service company with $5 Billion in assets?   American Credit Acceptance is looking for talented individuals to join our Internal Audit team, to make a personal impact across a variety of areas and help with innovation in the fintech space.   Our Internal Auditor will execute the annual internal audit plan of financial, internal control, operational, compliance and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance.   This is a fantastic opportunity for a recent graduate or audit professional that seeks work-life balance to learn the business and make big impact.   Essential Functions - Completes financial and operational audits with up to 20 percent travel.  - Assists with the development of audits to include audit objectives, scopes, programs, questionnaires, procedures, work papers and timetables. - Performs audits, investigations and other assigned auditing services in accordance with professional auditing and accounting standards. - Performs audits independently and objectively to add value and improve American Credit Acceptance operations bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, internal controls and governance processes. - Use standard audit techniques to obtain corroborative evidence to support audit findings and recommendations. - Prepares organized, accurate and competent work papers ensuring documentation clearly supports the conclusions regarding each audit objective.  - Assists with the preparation of audit reports based on supporting work papers to communicate audit findings and recommendations to management. - Performs special internal audit services as deem necessary, including working with the external auditors, and other duties as required. - Other tasks as assigned.  Qualifications - Bachelor’s degree in accounting or a related field of study with comparable accounting/auditing expertise - Must possess excellent communications skills (written and oral) - Computer skills (MS Word, Excel, Access, and Power Point) - Must be able to think analytically, independently and objectively - Requires moderate travel. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice   #LI-MB1  
ID
2022-3704
Job Locations US-SC-Spartanburg
Posted Date 2 months ago(8/5/2022 3:28 PM)
Summary/Objective The Sr. Manager, Internal Audit will report to the Vice President of Internal Audit. This position will be responsible for helping to develop the Internal Audit vision by establishing audit methodology and frameworks in alignment with ACA’s risk appetite. This position functions as a primary business advisor regarding enterprise risk for the company while managing a team of professional auditors. This position will oversee the Company’s Ethics Hotline in partnership with Human Resources and lead internal fraud investigations.   The Sr. Manager, Internal Audit continuously challenges the department status quo to enhance internal audit policies, procedures, methodologies, and best practices. Advises senior management on risk and control issues and provides practical recommendations to ensure risks are appropriately managed. This individual must be adept at obtaining multiple sources of useful information to support recommendations, anticipating challenges to Internal Audit priorities, and devising strategies to timely and adequately inform key stakeholders of audit results and risk mitigating strategies.   We are looking for professionals that will be strong leaders, excellent communicators, with outstanding problem sovling skills.   Will consider Manager level candidates.   Essential Functions • Develops the strategy for the department to provide timely and useful information to key stakeholders • Develops and maintains strong relationships and communications with the key stakeholders including Senior Management and the Audit Committee, to ensure concerns are addressed and expectations met • Approves and oversees reports and materials presented to the Audit Committee and the Executive team summarizing audit results and recommendations • Partners with key business leaders to perform the annual Enterprise Risk Assessment and assists with the creation of the Annual Audit Plan presented to the Audit Committee for approval • Partners with key leaders in assessing and effectively managing all of the risks associated with ACA’s business objectives and ensuring alignment with the ACA’s risk appetite • Oversees the execution of the Annual Audit Plan • Manages multiple, simultaneous risk-based and compliance audits, including operational, financial, vendor, technology, integrated Audits, to achieve overall engagement objectives • Collaborates with management to ensure audit plans are aligned with business needs and key risk areas • Monitors progress of engagements and report status • Prepares audit reports that appropriately summarize the most significant control weaknesses and resulting impacts to the organization. Emphasis on actionable audit findings and recommendations that improve the internal control structure of the enterprise and assist management in improving operational effectiveness • Recruit, hire and manage Internal Audit staff • Direct and delegate special internal audit services as necessary, including working with external auditors, and other compliance personnel as required   Qualifications • Bachelor’s degree from an accredited college/university in business related field • At least 8-10 years of auditing experience with 5-7 years of audit management experience required (financial institutional / finance company experience preferred) • Detail oriented personality with strong aptitude towards technology and large data sets • Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity • Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results • Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change • Strong understanding of GAAP & COSO internal control framework • CPA, CIA, CFE, CISA, CFSA or functional equivalent highly preferred • Must possess excellent communications skills (written and oral); strong management skills, solid computer skills (MS Word, Excel, Access, and Power Point); must be able to think analytically, independently and objectively; knowledge of SQL and Archer GRC platform is a plus   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Supervisory Responsibility This position has supervisory responsibilities. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., 9:00 a.m. to 6:00 p.m. Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel Approximately 10% of travel is expected for this position. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MB1
ID
2022-3703
Job Locations US-SC-Spartanburg
Posted Date 2 months ago(8/5/2022 3:28 PM)
Summary/Objective American Credit Acceptance (ACA) has an exciting opportunity for an Operations Auditor I/II to join our dynamic Internal Audit team. The candidate shall perform assignments from the annual internal audit plan for operational, field, third party vendor, compliance, regulatory and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance.  This responsibility includes performing audit procedures and preparing internal audit reports reflecting the results of the work performed. The candidate will be expected to execute and clearly articulate findings to member of senior management. #LI-MB1  
ID
2022-3701
Job Locations US-SC-Spartanburg
Posted Date 2 months ago(8/4/2022 12:52 PM)
Summary/Objective   The Manager, Marketing is responsible for the development and implementation of an integrated branding communication plan for external communication to customers and vendor/partners. Drive existing customer engagement through various platforms. The Manager, Marketing will coordinate with various internal stakeholders/departments to understand and create strategy, content, etc.  This position will also capitalize on market opportunities while ensuring all communication promotes our guiding principles.    Essential Functions  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - Work closely with senior leaders to develop comprehensive external B2B marketing and communication strategies to accomplish sales goals for all divisions within ACA that reach B2B   - Develop audience strategy for existing customers communication using email, text, company website, etc.; work directly with the digital communication team in implementation of strategy and monitoring of results - Develop effective trade show strategies for Spartan Financial; track effectiveness of trade show sponsorship  - Oversee the planning and implementation of multiple internal and external corporate events – specific to the Originations department  - Work with other departments to preserve and protect the brand of ACA through all external communications  - Effectively track, analyze and report on the marketing ROI of all campaigns. Develop marketing KPIs and manage all communication efforts to those KPIs  - Strong ability to develop and manage online strategies and digital marketing   - Conduct digital marketing campaigns for B2B; track effectiveness - Coordinate with other departments in the creation of social media policy and implementation - Manage online reputation ratings such as Google, etc. - Create marketing collateral as needed - Manage a team of marketing professionals and drive results from associates through coaching and development  - Other tasks as assigned     Qualifications   2-5 years of Marketing Management experience in a leadership role   Bachelor’s Degree in Sales, Marketing or Business is preferred   Successful track record in leading and managing marketing and communication campaigns and activities.   Strategic thinker with ability to create a vision that coincides with the goals and values of the organization.   Extensive knowledge of Microsoft Office Suite, Adobe Creative Suite and comparable design software   Demonstrated in-depth marketing techniques and analytics   Effective ability to communicate orally or in written form with co-management, internal and external customers   Demonstrate the ability to anticipate and solve practical problems or resolve issues   Ability to work with all levels of employees in a professional and supportive manner    High level of professionalism     Supervisory Responsibility  This position will supervise a team of Marketing professionals.     Work Environment and Physical Demands  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.      Position Type/Expected Hours of Work  This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.     Travel  This position will require up to 15% travel.     EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    #LI-AI1
ID
2022-3698
Job Locations US-ID-Boise
Posted Date 2 months ago(8/3/2022 12:52 PM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID  - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.  - This role will maximize loan performance through effective execution/management of the credit function, funding process, sales utilization, and associated team(s). - We expect our leaders to develop our associates. - We are relentless in our pursuit to get better every day and look for people that can help us do that.  The Supervisor of Originations is responsible for the supervision of subordinates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes. Associate is responsible for maximizing loan performance through effective execution/management of the credit function, funding process, sales utilization, and associated team(s) in accordance with all state and federal regulations as well as company policies and procedures. This position requires direct communication with other departments within ACA and select dealer partners to ensure that the highest level of service is being provided.   Ideal candidate qualifications: - High school diploma, undergraduate degree preferred - 1+ years of funding, underwriting, or sales experience, preferably in the auto industry - Strong understanding of auto loan contracts and supporting documentation - Strong analytical, problem solving, and decision making skills - Must be able to develop the skills of subordinates through goal-setting, delegation, training and performance management - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Clear verbal and written communications, customer service, time management, and leadership skills - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment - Must have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-MR1
ID
2022-3693
Job Locations US-Spartanburg
Posted Date 2 months ago(8/19/2022 10:49 AM)
Summary/Objective  The  Repo Recovery Specialist I will be responsible for researching accounts, creating manual letters, verifying accuracy of manual letters, work cease and desist accounts, work deceased accounts, assisting with repossession assignments, managing repossession invoices, processing reinstatement extensions and managing Loss Mitigation control reports.  Specialists are also responsible for identifying opportunities for possible recovery through the receipt of notices.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Performs quality assurance for the processes within the Line of Business.  - Ensures the accuracy of transactions through internal control activities.  - Performs investigations to determine root cause of failures and accurate disposition and provide findings to leadership.  - Assign accounts for repossession and/or other outside action based on pre-determined parameters. - Review cease and desist accounts to recommend for repo - Review deceased accounts to recommend for repo - General reporting/daily or weekly reports - On-going review/audit of 100% of manual letters generated by assigned departments at ACA as well as samples of automated letters produced by third party vendors. - Communication with agents/departments when issues are identified to ensure corrections required are completed and that corrective actions defined and maintained. - Documenting activities, findings, resolutions, etc. to ensure a record of issues is maintained. - Work directly with repossession vendors and auctions. - Send and upload appropriate documents and forms. - Review system codes to ensure reporting accuracy.    - May work or represent department on special projects. - Other duties as assigned Qualifications - Excellent problem solver, with ability to prioritize - High School diploma or GED; or at least 1 year of collections experience required - Adept at navigating various computer applications  - Proven ability to multi-task - Strong attention to detail - Excellent written and verbal communication skills - Proven track record of successful collections  - Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge   Supervisory Responsibility There no Supervisor responsibilities with this role.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m.   Hours may change due to business needs. Travel No travel is expected for this position.  EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ID
2022-3690
Job Locations US-Spartanburg
Posted Date 3 months ago(7/19/2022 3:53 PM)
Summary/Objective  The Dealer Relations Manager I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and occasional (optional) in-person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Manage and maintain a portfolio of existing client dealer relationships on an as needed basis - Execute a prospecting plan to grow existing client dealer base within a defined market - Demonstrate the value and benefits of ACA’s Point of Sale (POS) program - Properly explain the loan documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from client dealer - Maintain and present a professional image via telephone - Quickly identify negative trends or potential issues within the loan application process and know when to escalate  - Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback. - Remain flexible to adapt to changes quickly based on business needs - Perform other tasks as assigned   Qualifications Candidates should meet 80% of the listed qualifications to be considered. - 1+ years of sales and finance experience - Bachelor’s degree in marketing, sales, or business is preferred - Proficient computer skills including working knowledge of Microsoft applications  - Dynamics CRM experience preferred but not required  - Must have the ability to handle multiple tasks and prioritize effectively  - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Excellent written and verbal communication skills  - Comfortability presenting information over the phone - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated - Ability to clearly communicate and sell program features and benefits - Ability to quickly assess dealer needs, identify issues, and know when to escalate   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel You may be requested to travel on occasion, but it is not required for this position. Applicants should be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.    EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3652
Job Locations US-Spartanburg
Posted Date 3 months ago(7/19/2022 3:30 PM)
The Relationship Manager (RM) is responsible for managing a portfolio of commercial relationships who require asset-based lending facilities and other services to meet their needs. RMs develop credibility and demonstrate the ability to dialogue with a variety of client contacts including business owners, CFOs, Controllers and other client contacts regarding topics such as the auto finance industry, capital structures, and general business issues. RMs understand their client’s business fully, serve as an advocate for the relationship within Spartan and act as a trusted advisor for their relationships. RMs develop the overall relationship strategy through a thorough analysis of risks, opportunities and impacts to Spartan, and is responsible for leading and coordinating client team members in the execution of loan renewals, increases or modifications.   **Role Onsite at Spartanburg, SC location   Essential Functions - Manage and retain profitable client relationships - Recommend structure, terms and rate changes for loans being underwritten - Complete client collateral performance and financial analysis on a monthly basis to ensure collateral and financial covenant compliance - Participate in due diligence meetings with credit underwriting team and assist with loan file review, management interviews and discussion, compliance analysis and financial performance review - Partner cross-functionally with other teams and departments to ensure client needs are being professionally and efficiently handled - Maintain and present a professional image both via telephone and in person. - Perform other tasks as assigned. - Bilingual (English/Spanish fluent) applicants preferred but not required   Qualifications - 3+ years of relationship management, sales or financial services experience - 4-year college degree - Prior commercial lending or portfolio management a plus - Must have the ability to handle multiple tasks at once and possess strong customer interaction skills - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Highly proficient computer skills; specifically, in Microsoft applications. - Excellent written and spoken communication skills as well as presentation skills - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position requires travel throughout assigned territory.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AB1
ID
2022-3651
Job Locations US-Spartanburg
Posted Date 3 months ago(7/19/2022 12:16 PM)
Summary/Objective  The Business Development Specialist will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly. This candidate must be a self-starter and have the ability to meet sales goals and travel demands.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Prospect and qualify new business opportunities  - Convert leads into active dealership partnerships - Educate and develop new and existing dealerships      - Stay abreast of competitive intelligence, understanding competitor program strength/weaknesses, product effectiveness and soliciting dealer customer feedback - Drive towards prospecting, volume and participation goals  - Work within our internal teams to ensure an efficient process for our partners - Ability to utilize technologies available to gain and capture information related to the business - Remain flexible to adapt to changes quickly based on business/territory needs - Demonstrate ability to identify a resolution in all problematic scenarios   - Perform other tasks as assigned Qualifications - 1+ years of sales and finance experience - 4-year college degree in marketing, sales, or business is preferred - Must have the ability to handle multiple tasks at once and possess strong customer interaction skills - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Highly proficient computer skills; specifically, in Microsoft applications & preferably in Dynamics CRM - Excellent written and spoken communication skills as well as presentation skills - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position will require up to 75% regular travel nationwide. Also, must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.     EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3650
Job Locations US-GA-Forest Park
Posted Date 6 days ago(9/28/2022 1:25 PM)
JOB DESCRIPTION   Summary/Objective   A TQC Supervisor will lead a team of associates who support several functions related to associate performance improvement and development activities.  TQC team members, observe and evaluate customer contacts, facilitate feedback sessions, and delivers training to associates.  This position is responsible for driving adherence to established ACA call models as well as call handling to achieve business outcomes. A TQC Supervisor will be expected to establish strong cross-functional relationships quickly. They are expected to demonstrate a continuous improvement mindset, as well as strong commitment to providing positive customer and associate experience.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Responsible for meeting department goals - Responsible for performing resource planning and allocation to ensure the department/program goals are met - Responsible for performing ongoing monitoring and training of their associates - Perform transaction monitoring based on ACA’s Call Model and quality guidelines to ensure optimal customer experience while maintaining business objectives - Perform ongoing audits to ensure accuracy of the work being performed by the team - Track and report on department results and trends - Ensure timely and accurate remediation of call opportunities - Support onboarding activities for new hires. - Be a change agent in recommending solutions to improve quality, procedures, training, and coaching initiatives - Maintain and host calibration sessions with assigned agents based on identified opportunities for all scorecards - Manage day to day team administrative and personnel matters - Other tasks as assigned Qualifications - Bachelor’s degree or equivalent work experience required   - 3+ years of experience in direct customer contact or servicing environment - 2+ years of experience with call monitoring, compliance, or audit programs - 3+ years of experience providing feedback or coaching   - 2+ years of leadership experience - Extensive experience as a high-performing call center agent   - Experience as a mentor or coach - Proven track record of working across multiple departments - Experience training agents on customer service, sales, negotiations, or retention - Displays a high level of professionalism and integrity - Excellent written and verbal communication skills - Interested in the growth and development of people - Ability to adapt to change and make necessary recommendations for change - Excellent decision making and prioritization skills - Experience with Microsoft suite, especially Excel, Outlook, PowerPoint, and Word   Preferred Qualifications - Experience in Collections and or Auto Finance - Experience in speech analytics or other quality management software - Experience directly managing a team of associates   Supervisory Responsibility This position will supervise a team of people with various work duties.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position may require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1
ID
2022-3647
Job Locations US-GA-Forest Park
Posted Date 5 days ago(9/29/2022 10:24 AM)
JOB DESCRIPTION   Summary/Objective The Manager, Servicing Training will be responsible for managing the administration, organization and delivering of training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training.  This role requires close interaction with the Human Resources and leaders of the Servicing Department.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Manages the training of new employees in the Servicing and Loss Mitigation organization - Ensures up-to-date training procedure manuals and course materials are used such as handouts and visual materials while developing alternative training methods if expected improvements are not seen - Provides clear and concise communication to various levels of the organization - Conducts instructor-led training for Servicing using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures - Partners with Servicing and Loss Mitigation leadership within the area and vendor markets to implement training programs and ensure current programs meet the needs of the department - Maintains a team-focused mentality and the ability to identify the training needs of individuals and departments - Oversees and leads the work of their associates - Other tasks as assigned   Qualifications & Skills - Bachelor's degree from four-year college or university; one to two years related experiences and/or training; or equivalent combination of education and experience - 5 + years of experience in delivery of training materials in an adult educational environment - 5 + years of people management experience preferred - Demonstrates strong leadership skills - Experience with instructional/organizational content development - Experience with virtual, self-guided and in-person training delivery - Advanced experience with Excel, Word, and PowerPoint - Experience using eLearning software such as Captivate, Articulate Storyline, or comparable programs - High level of professionalism   Supervisory Responsibility This position will supervise a team of Trainers, Coaches and Quality Associates.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 40% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1
ID
2022-3641
Job Locations US-SC-Spartanburg
Posted Date 5 days ago(9/29/2022 10:23 AM)
JOB DESCRIPTION   Summary/Objective The Manager, Servicing Training will be responsible for managing the administration, organization and delivering of training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training.  This role requires close interaction with the Human Resources and leaders of the Servicing Department.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Manages the training of new employees in the Servicing and Loss Mitigation organization - Ensures up-to-date training procedure manuals and course materials are used such as handouts and visual materials while developing alternative training methods if expected improvements are not seen - Provides clear and concise communication to various levels of the organization - Conducts instructor-led training for Servicing using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures - Partners with Servicing and Loss Mitigation leadership within the area and vendor markets to implement training programs and ensure current programs meet the needs of the department - Maintains a team-focused mentality and the ability to identify the training needs of individuals and departments - Oversees and leads the work of their associates - Other tasks as assigned   Qualifications & Skills - Bachelor's degree from four-year college or university; one to two years related experiences and/or training; or equivalent combination of education and experience - 5 + years of experience in delivery of training materials in an adult educational environment - 5 + years of people management experience preferred - Demonstrates strong leadership skills - Experience with instructional/organizational content development - Experience with virtual, self-guided and in-person training delivery - Advanced experience with Excel, Word, and PowerPoint - Experience using eLearning software such as Captivate, Articulate Storyline, or comparable programs - High level of professionalism   Supervisory Responsibility This position will supervise a team of Trainers, Coaches and Quality Associates.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 40% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1
ID
2022-3639
Job Locations US-SC-Spartanburg
Posted Date 3 months ago(7/15/2022 11:46 AM)
The Quality Assurance Engineer III ensures that every phase and feature of the software solution is dynamicly tested, fully analyzed and diagnosed so that any potential issue is identified and resolved before the product goes live via our automated testing solution. As a Quality Assurance Engineer III, you will be involved throughout the development lifecycle of the American Credit Acceptance Qualtiy Assurance team with particular responsibility in the quality assurance of software development and deployment with emphasis on development and implementation of test automation. You'll be involved in the creation of business requirements inputting the test scripts and test scenarios to ensure developers understand the business requirements so that they can be effectively tested. You will be working closely with developers as they develop code to ensure requirements are being met and to the correct quality, and you will conduct automated (and manual tests where necessary) to ensure the software created is fit for purpose. During testing you will be thinking “outside of the box” to understand the various scenarios and configurations that customers use to ensure customer quality is maintained and through doing so drive regression testing across the products. You will be responsible for defining and driving innovative automated testing strategies and toolsets into our overall Quality Assurance processes that support and enhance the current Quality Assurance processes within American Credit Acceptance. If this description excites you, we encourge you to apply and take the first step towards being part of a learning and execution culture, where teamwork and collaboration are encouraged, excellence is rewarded and valued. Professional Skills   - Highly self-motivated and directed to work independently with minimal supervision, but also comfortable working in a team-oriented, collaborative environment - Ability to focus on deadlines and deliverables - Ability to dissiminate and convey information and ideas clearly and effectively - Effective Communication (written and verbal) – to ensure ability to provide written analysis, write test plans and test cases. And the ability to communicate defects to developers and other stakeholders - Excellent analytical and creative problem-solving skills and ability to follow through on requests and proactively communicate status - Ability to effectively prioritize and execute tasks in a high-pressure environment - Excellent interpersonal and listening skills - Highly analytical and efficient with keen attention to detail and accuracy - Able to decompose documentation for application requirements and technical specifications. - Creative solving of technical problems – to ensure the ability translate technical requirements test plans   Qualifications/ Requirements:   - Advanced Knowledge and Implementation of a Contious intergration systems, ideally Bamboo in writing test cases for other team members in Gherkin via Feature Files to execute and/or conducting automated test campaigns. - Advanced Knowledge and Implementation of Automated testing with TestNG, Selenium, Cucumber, Gherkin, JAVA Platforms,.net Platforms. VB scritpting ,Blazemeter, ZAPI, JIRA, BrowserStack, SoapUI, Fiddler, PostMan, JMeter platforms. - Advanced Knowledge and Implementation of services (example: REST), JSON and XML data formats - BS degree in Computer Science, Information Systems - 5 Year Overal Quality Assurance Experince - 3 Years Automation Experience - Advanced knowledge of Behaviroal or Test Driven automation strategies and tools - Implemented Behaviroal or Test Driven automation strategies and tools - Advanced knowledge of application, data and infrastructure architecture disciplines - Experience in Automation within Azure, AWS, JAVA, SQL 2008 and above and .net - Experience in Agile Scrum environments and with virtual teams - Test planning and executing experience in systems (e.g. Zephyr, Quality Center, JIRA).   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel None.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-KM1
ID
2022-3637
Job Locations US-SC-Spartanburg
Posted Date 3 months ago(7/11/2022 5:21 PM)
Software Quality Assurance Engineer - Critical Thinker to Help Us Build Tomorrow’s Future   We are in search of an Big Data Testing Professional to ensure that testing is well executed. The Quality Assurance Engineer II/III, does this by ensuring that every phase and feature of the software solution is dynamicly tested, fully analyzed and diagnosed so that any potential issue is identified and resolved before the product goes live via our automated testing solution. As a Quality Assurance Engineer II/III, you will be involved throughout the development lifecycle of the American Credit Acceptance Qualtiy Assurance team with particular responsibility in Enterprise Data warehouse (ETL) testing of ETL development with emphasis on development and implementation of ETL manual testing and automation. You'll be involved in the creation of business requirements inputting the test scripts and test scenarios to ensure developers understand the business requirements so that they can be effectively tested. You will be working closely with developers as they develop code to ensure requirements are being met and to the correct quality, and you will conduct automated (and manual tests where necessary) to ensure the software created is fit for purpose. During testing you will be thinking “outside of the box” to understand the various scenarios and configurations that customers use to ensure customer quality is maintained and through doing so drive regression testing across the products. You will be responsible for defining and driving innovative manual and automated testing strategies and toolsets into our overall Quality Assurance processes that support and enhance the current Quality Assurance processes within American Credit Acceptance. If this description excites you, we encourge you to apply and take the first step towards being part of a learning and execution culture, where teamwork and collaboration are encouraged, excellence is rewarded and valued. Professional Skills - Highly self-motivated and directed to work independently with minimal supervision, but also comfortable working in a team-oriented, collaborative environment - Ability to focus on deadlines and deliverables - Ability to dissiminate and convey information and ideas clearly and effectively - Effective Communication (written and verbal) – to ensure ability to provide written analysis, write test plans and test cases. And the ability to communicate defects to developers and other stakeholders - Excellent analytical and creative problem-solving skills and ability to follow through on requests and proactively communicate status - Ability to effectively prioritize and execute tasks in a high-pressure environment - Excellent interpersonal and listening skills - Highly analytical and efficient with keen attention to detail and accuracy - Able to decompose documentation for application requirements and technical specifications. - Creative solving of technical problems – to ensure the ability translate technical requirements test plan Qualifications/ Requirements: - Knowledge and Implementation of a Contious intergration systems, ideally Bamboo in writing test cases for other team members in Gherkin via Feature Files to execute and/or conducting automated test campaigns. - Knowledge and Implementation of a ETL automation via Python and JAVA coding languages. - Advanced Knowledge in Big Data Testing within AWS, Redgate Redshift, AWS Glue, S3 buckets, Microsoft SQL Server Management Studio - Knowledge and Implementation of Automated testing with TestNG, Selenium, Cucumber, Gherkin, JAVA Platforms,.net Platforms. VB scritpting ,Blazemeter, ZAPI, JIRA, , SoapUI, Fiddler, PostMan, JMeter platforms. - Testing Knowledge and Implementation of services (example: REST), JSON and XML data formats - BS or BA degree preferred in Computer Science, Information Systems, Business Adminstration - 5 Year Overal Quality Assurance Experince - 2 Years ETL/Big Data Testing Experience - Knowledge of Behaviroal or Test Driven automation strategies and tools - Implemented Behaviroal or Test Driven automation strategies and tools - Advanced knowledge of application, data and infrastructure architecture disciplines - Experience in Automation within Azure, AWS, JAVA, SQL 2012 and above and .net - Experience in Agile Scrum environments and with virtual teams - Test planning and executing experience in systems (e.g. Zephyr, Quality Center, JIRA).   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel None.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-KM1
ID
2022-3636
Job Locations US-Spartanburg
Posted Date 3 months ago(7/7/2022 4:17 PM)
Does the thought of leading an energetic and motivated culture and communications team excite you? Can you strategize on innovative ways to design and improve internal communications? Are you passionate about developing culture and driving engagement through a positive and powerful employee experience? Would spearheading volunteer opportunities for our associates within the communities where we work and live energize you? Join our growing organization and lead our Culture and Communications team to become subject matter experts on all things related to our associates, their engagement, and our culture.   Click here to learn more about this opportunity from our hiring leader.   JOB DESCRIPTION   Summary/Objective The Manager, Culture and Communications will be responsible for developing and executing strategic internal communications plans to inform and engage associates about the company’s vision, values, business, and culture while maintaining brand guidelines and aligning with company-wide objectives. In addition to being our internal communications champion, this leader will oversee corporate events and associate recognition programs, as well as develop the department as the central information hub pertaining to culture.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Create integrated communication plans aligned with business strategy and overall culture goals and ensure their successful implementation. This can be achieved through newsletters, internal websites, digital signage, emails, flyers, videos, presentations, talking points, and other company-wide messaging. - Continuously seek new and effective ways to communicate and engage with associates. - Oversee execution of all corporate events, including planning, budgeting, promotion, vendor relations, onsite preparations, and development of presentation materials. - Through a partnership with HR and the business, develop the Culture and Communications team to be the internal hub of information regarding associate engagement. This includes gathering information through surveys, focus groups, town halls, and other marketing research tactics. - Increase associate engagement with all corporate charitable and community-related events. - Continue to develop our company-wide rewards and recognition programs to improve associate morale. - Partner with business leaders to provide communication counsel and coaching and manage cross-functional relationships across the business to ensure seamless collaboration.  Qualifications - Bachelor’s degree and five+ years of professional communications experience preferred - Excellent writing and verbal skills with the ability to identify the audience and adjust the voice of the message accordingly. - Strong grammar and editing skills with a keen eye for proofreading - Dynamic leader with experience leading and developing a team, as well as strong attention to detail - Self-starter and positive team player and influencer who can easily flex and pivot when priorities change - Champion of organizational purpose, values, and culture - Proficiency in MS Office, Adobe Creative Suite, and template-based graphics   Preferred - Experience in video creation, editing, and delivery - Experience in gathering and managing data to include survey creation and focus group facilitation   Supervisory Responsibility This position will lead a communications team.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   LI-#EE1
ID
2022-3631
Job Locations US-SC-Spartanburg
Posted Date 3 months ago(6/29/2022 4:24 PM)
JOB DESCRIPTION     Summary/Objective The Staff Attorney will support Legal Department and business needs for a growing automotive finance company with a national footprint. This position will expose the candidate to many aspects of the consumer finance and commercial lending industries, including regulatory compliance, business transactions, and litigation management, with opportunities for advancement in these and other areas. This role is 100% on site.   Essential Functions - Manage and maintain ACA’s Business Licensing Platform - Prepare and review business license filings with Analyst support - Ensure timely processing and receipt of business license renewals - Research and apply for new business licenses, depending on business need - Manage ACA’s State Regulatory Complaint Response Process - Review, analyze, and draft responses to complaints received from state attorneys general and other state agencies - Communicate with executive and upper management as well as state regulators regarding complaints - Incorporate management feedback into draft responses and respond to regulator follow up requests - Support ACA’s Regulatory Examination Process - Provide support for ACA’s regulatory examination process - Review and prepare responses to exam information requests - Interact with regulators and provide guidance to the business relating to examination findings - Participate in Industry Trade Association Meetings, Webinars, and Conferences - Attend and take notes at industry trade association meetings, webinars, and conferences - Research and analyze any developments discussed to determine applicability and impact to ACA’s business operations - Support ACA’s Compliance Management System - Facilitate meetings for ACA’s internal compliance committees - Provide legal review and guidance relating to template forms and communications - Research federal and state laws to ensure regulatory compliance, including: - Truth-in-Lending Act - Equal Credit Opportunity Act - Fair Credit Reporting Act - Fair Debt Collection Practices Act (and state debt collection laws) - Federal and state laws restricting unfair or deceptive acts or practices - Telephone Consumer Protection Act - State retail installment sales acts - State uniform commercial codes - State certificate of title acts - Bankruptcy and creditor’s rights laws - Develop and maintain 50-state legal surveys on various topics with Analyst support - Other tasks as assigned   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Qualifications - Candidate must have excellent attention to detail and analytical skills, a strong sense of organization, and an ability to communicate clearly with internal and external parties - Must be a team player and able to work both independently and as part of a group - Computer skills should include Microsoft Office, Windows, and the internet - Bachelor’s and Juris Doctor degrees required, successful completion of bar examination and active law license in at least one jurisdiction required - 0-1 years of experience as an attorney   Supervisory Responsibility This position may have supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position may require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3624
Job Locations US-Spartanburg
Posted Date 3 months ago(6/29/2022 3:54 PM)
JOB DESCRIPTION     Summary/Objective The Compensation Analyst will oversee the various compensation programs and activities, including base pay, incentive pay, surveys, and analytics. Additional responsibilities include job revisions, market pricing, creating job banding, internal equity analysis, auditing, maintaining salary structures, and job banding. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Designs, evaluates, modifies and manages compensation policies and practices to ensure that programs are current, competitive and in compliance with legal requirements. - Manages recurring compensation projects such as incentive programs, annual merit, midyears. - Evaluates and assesses jobs and their respective duties to determine appropriate salary range. - Acts as reporting expert for human resources, creating and analyzing human resource data and providing information on trends and recommendations. - Responsible for the planning, design, analysis, and administration of compensation plans, programs, guidelines, and processes. - Provides analytical support, modeling, and analysis for base salary and incentive programs. - Analyzes the cost impact, compliance, and organizational implications of recommended compensation changes. - Manage and maintain compensation market data tool. - Partner with Talent Acquisition to ensure competitiveness and equity of offers and provide compensation recommendations for offers and new positions. - Conducts, prepares, analyzes, and maintains compensation surveys, summaries and benchmarks data against organization’s positions. - Conducts audits of ADP Workforce Now and CompXL to ensure information is accurate and up to date. - Creation of job banding structure for the organization. - Owns the set up and management of Analytical dashboard on ADP. - Ensures continuous improvement in work by assessing current processes and recommending improvements.  - Keep abreast with new compensation trends and best practice in the field. - Develops and owns process regarding geo differential and partners with internal leaders. - Evaluates current compensation practices and proposes and recommends adjustments to pay structures and administrative processes. - Recommends revisions, and process enhancements that are cost effective and consistent with market trends, corporate compensation philosophy, best practices, and business strategy and objectives. Qualifications - Minimum 3 years related work experience  - HRIS experience with ADP Workforce Now   - Knowledge of the Human Resources function and processes, system set up, interdependencies and data flow to track down data issues  - Strong Microsoft office with excellent Excel and/or Microsoft Access skills     Required Competencies/Skills  - Analytical and critical thinking skills, as well as problem solving skill to ensure system and data integrity  - Able to work independently and prioritize as needed  - Exceptional interpersonal and communications skills -- both verbal and written  - Highly organized & detail/result oriented  - Ability to multi-task  - Must be flexible and adaptable within a team environment    Education - Bachelor’s degree in Human Resources or related field required. - SHRM-CP preferred.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel No travel expected for this position   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3622
Job Locations US-Spartanburg
Posted Date 3 months ago(6/23/2022 10:14 AM)
American Credit Acceptance seeks an individual contributor to identify business challenges and improvement opportunities. As a growing company, we seek an entrepreneurial individual with a knack for solving problems to leverage analysis to make strategic or tactical recommendations. The role involves problem frame-work, developing hypothesis, test and analysis, solutions development, scoping operational feasibility, leading implementation efforts and developing a monitoring plan.   American Credit Acceptance offers team members: - Extensive growth opportunities as demonstrated by our track record of promoting internally. - An atmosphere that is collaborative, challenging, and filled with forward thinking team members. - Opportunity to have an impact and exposure to senior leadership. - Ongoing business training and career development opportunities. - Strong work-life balance with generous PTO. - Competitive market-based salary. - Excellent benefits package that includes 401(K) match, quarterly paid time-off for community volunteer activities, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work.   Responsibilities: - Analyze business problems - Analyze data to prove hypotheses - Make recommendations for improvement - Implement strategies, leveraging relationship within the organization - Communicate analysis insights through presentations - Regular updates on progress and implementation   Experience: - Communicating clearly and concisely to individuals from various backgrounds - Influencing others in both verbal and written mediums - Entrepreneurial spirit - Hunger to learn and grow Basic Qualifications: - Bachelor’s degree - Outstanding performance in college   Preferred Qualifications: - Bachelor’s degree in any quantitative field (business, math, economics, finance, statistics, science, engineering, information technology) - Will also consider MBA's or Master's in analytical fields - Experience with SQL, SAS, R, Statistical model building, market research, SQL querying   ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics our Guiding Principles: - Integrity- Conduct all business in an honest, forthright, and ethical manner. - Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. - Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. - Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. - Initiative- Be decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. - Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community. American Credit Acceptance is an equal opportunity employer. Work Environment and Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is required to lift at least 50 pounds and have the mobility to keep the storage areas orderly and floors cleaned of IT clutter. Position Type/Expected Hours of Work: This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects.   #LI-MB1
ID
2022-3605
Job Locations US-Spartanburg
Posted Date 4 months ago(6/13/2022 11:25 AM)
Sr. Strategy Analyst for Risk Department   American Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, that we have experienced double digit growth for the last 12 years and currently have over $5,000,000,000 in assets. Our team members and corporate culture create a positive workplace that drives us to succeed, making American Credit Acceptance one of the top auto finance companies in the US for the emerging credit consumer. We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.   American Credit Acceptance seeks an individual contributor to identify business challenges and improvement opportunities. As a growing company, we seek an entrepreneurial individual with a knack for solving problems to leverage analysis to make strategic or tactical recommendations. The role involves problem frame-work, developing hypothesis, test and analysis, solutions development, scoping operational feasibility, leading implementation efforts and developing a monitoring plan.   American Credit Acceptance offers team members: - Extensive growth opportunities as demonstrated by our track record of promoting internally. - An atmosphere that is collaborative, challenging, and filled with forward thinking team members. - Opportunity to have an impact and exposure to senior leadership. - Ongoing business training and career development opportunities. - Strong work-life balance with generous PTO. - Competitive market-based salary. - Excellent benefits package that includes 401(K) match, quarterly paid time-off for community volunteer activities, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work. Responsibilities: - Analyze business problems - Analyze data to prove hypotheses - Make recommendations for improvement - Implement strategies, leveraging relationship within the organization - Communicate analysis insights through presentations - Regular updates on progress and implementation American Credit Acceptance is an equal opportunity employer. Position Type/Expected Hours of Work: This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.American Credit Acceptance is an equal opportunity employer. EEO StatementACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.#LI-MB1
ID
2022-3582
Job Locations US-Spartanburg
Posted Date 4 months ago(6/6/2022 3:44 PM)
BACKGROUND Spartan Financial Partners (SFP) is a division of American Credit Acceptance (ACA). SFP’s business model is based on advancing money through a line of credit arrangement to Buy Here Pay Here (BHPH) used car dealerships located across the United States. SFP secures a BHPH dealership line of credit by holding installment loan contracts and related vehicle titles as collateral.   Summary/Objective The Auditor shall perform and execute audits related to ACA’s internal controls and its Line of Credit customers to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, and efficient use of resources producing a detailed professional report of the audit. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Complete operational and field audits with 50 to 70 percent travel • Assist with the development of audits to include audit objectives, scopes, programs, questionnaires, procedures, work papers, and timetables • Perform audits, investigations, and other assigned auditing services in accordance with professional auditing and accounting standards • Perform audits independently and objectively to add value and improve ACA operations bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, internal controls, and governance processes while presenting recommendations for client improvement in deficient areas through a final audit report • Stays abreast of auditing, compliance issues, finance, and the BHPH industry by constantly searching for available information on the subjects via reputable media sources • Use standard audit techniques to obtain corroborative evidence to support audit findings and recommendations • Prepare organized, accurate, and competent work papers ensuring all documentation clearly supports the conclusions regarding each audit objective • Evaluate the level of client’s adherence to SFP’s Line of Credit program requirements and compliance with certain governmental laws and regulations • Report any control deficiency issues that may lead to increased risk exposure for SFP • Work to form independent relationships with clients to help understand client’s business model • Assist with the preparation of audit reports based on supporting work papers to communicate audit findings and recommendations to management. Perform special internal audit services as deem necessary, including working with the external auditors, and other duties as required • Contribute to team effort through accomplishing other tasks as assigned   Qualifications • Bachelor’s degree from an accredited college/university in accounting or a related field of study with comparable accounting/auditing • At least 2 years of financial institutional/ finance company experience within underwriting, accounting, or auditing experience preferred • Must possess strong written and verbal communication skills to lead meetings and discussions with senior management • Computer skills (MS Word, Excel, , and PowerPoint. SQL preferable) • Must be able to think analytically, independently, and objectively • Must be able to sit at a desk and work on a computer or phone for extended periods of time as required   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday through Friday with some schedule variations as needed. Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel This position will require up to 60% travel. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AB1
ID
2022-3575