Summary/Objective
The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise including but not limited to: deferments, modifications, and settlements. Key tasks include: completing account operations as well as investigating and resolving issues as outlined in ACA’s Policy, Procedures, and associated Exhibits.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Has a thorough understanding of some of the Account Operations processes and at least a basic understanding of all Account Operations processes.
- Advocates for a positive customer experience while handling or reviewing requests in an urgent and positive manner.
- Resolves to request correctly and timely within the appropriate SLA.
- Completes and pass all company required training courses by assigned due date(s).
- Provide process improvement recommendations, as applicable.
- Communication (written and verbal) is professional and courteous.
- Acts as an Account Operations subject matter expert for at least some Account Operations processes.
- Other tasks as assigned.
Qualifications
- Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation
- Communicates clearly and concisely with cross functional team member (verbal and written)
- Ability to prioritize and manage multiple responsibilities
- Ability to work in a fast-paced environment
- Works well with cross functional teams
- Excellent analytical skills, strong sense of organization, detailed oriented
- Experience with Account Operations and basic knowledge of accounting systems
- A thorough understanding of the auto account lifecycle
- Ability to navigate originations system of record, servicing system of record, and documentation system of record
- Familiarity with running basic SQL queries, preferred (not required)
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday 8:00am - 5:00pm with some schedule variations as needed.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-SA1
Summary/Objective
The Process Improvement Engineer is responsible to document and map current state business processes at ACA and help document the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents. The Process Improvement Engineer will work with all functional groups across ACA, ensuring process documentation is built with consistent templates and methodology across ACA and proper documentation controls are put into place. This role will include industrial and process engineering duties to evaluate systems, procedures, and best practices.
Essential Functions
- Ensure existing current state documentation for all servicing related processes is complete.
- Consolidate all process related documents from various functions including Training, Ops, Compliance etc.
- Capture pain points related to efficiencies and errors etc. with current state processes.
- Participate in brainstorming sessions around process improvement on current state processes.
- Evaluate provided benchmark processes or other documentation for fit within ACA
- Make recommendations towards future state processes engaging with various business functions to verify new process will solve current state pain points
- Document future state processes for all servicing related processes.
- Create workflows and worklists in SPECTRUM
- Support Servicing Strategy group on project execution (e.g. reports)
- Capture any business requirements for items (e.g. interfaces, letter templates)
Qualifications
- Bachelor’s Degree – (Industrial Engineering, Process Engineering, Systems Engineering, Business, Math, Economics, Finance, Statistics, Information Technology), GPA of 3.5 or higher preferred
- 2+ years process improvement experience in manufacturing or 1+ years process improvement experience in a non-manufacturing (digital) industry - finance, insurance, health, etc. or Masters (MBA, Industrial Engineering, Information Management)
- Professional experience in Process Mapping and Documentation.
- Experience in Auto-Finance preferred, or Financial Services is desirable
- Ability to map existing processes and identify opportunities for improvement
- Ability to document in detail and accurately business processes
- Experience with creating documentation related to processes, including flow charts, swimlane diagrams, procedural and policy documents.
- Demonstrated excellence in working effectively as an individual and as part of a team
- Ability to multi-task and work in a deadline driven environment
- Excellent interpersonal, written, and verbal communication skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-KL1
American Credit Acceptance (ACA) has an exciting opportunity for an Operations Auditor to join our dynamic Internal Audit team. The candidate shall perform assignments from annual internal audit plan for operational, field, third party vendor, compliance, regulatory and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance. This responsibility includes performing audit procedures and preparing internal audit reports reflecting the results of the work performed. The candidate will be expected to execute and clearly articulate findings to member of senior management.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Primary function will be to help perform risk based operational audits to evaluate the key processes, procedures, and systems of ACA’s business units. Effectively executes test procedures and concludes on the operating effectiveness of relevant controls through the development of formal reports.
- Performs work under direct supervision.
- Perform third party vendor audits to evaluate compliance with executed contracts.
- Perform regulatory or compliance audits as required.
- Interact with external audit firms and provide support for audit engagements.
- Effectively executes test procedures and conclude on the operating effectiveness of relevant controls through the development of formal reports.
- Performs an appropriate level of testing based on the scope and risk, without over- or under-auditing.
- Produces work paper documentation that is clear and concise, provides adequate detail of work performed and conclusions reached, meets department and professional standards, and is sufficient to receive a satisfactory rating from reviewers.
- Communicates obstacles or problems as they are encountered throughout the audit.
- Identifies control issues and findings timely, and ensures findings are based on relevant facts and are accurately characterized (based on risk).
- Clearly communicates control findings to Internal Audit Management as they are identified.
- Challenges the ‘status-quo’ and brings original ideas to the team.
- Fosters a team environment, is inclusive and works well with others.
- Other tasks as assigned.
Qualifications
- Bachelor’s degree in related field (e.g., Computer Science, Management Information Systems, Accounting, Finance) or 3+ years of relevant work experience.
- CIA, CPA, CFSA, or plans to pursue other relevant certification preferred.
- 0-2 years of relevant experience preferred.
- Business risk awareness and appropriate judgment to use a risk-based approach while executing the audits.
- High level of tact and ability to communicate complex and potentially sensitive issues to various levels of management – both within ACA’s operational functions and outside to key non-technical business personnel.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Must possess excellent communications skills (written and oral).
- Must possess computer skills (MS Word, Excel, Access, SQL, and Power Point).
- Must be able to think analytically, independently, and objectively.
- Knowledge of SOX 302/404, SSAE 16/SOC1/2/3, PCI and/or GLBA is a plus.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
Up to 10% travel is possible for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-MR1
As a Corporate Recruiter/Talent Sourcer at American Credit Acceptance, you will leverage your networking, sourcing expertise and market insight to partner with Risk leaders and HR to build a national pipeline of qualified candidates for present and future hiring needs. You will use your keen eye for fishing out potential talent, engaging candidates who are inspired by our mission to empower the emerging credit consumer to purchase reliable, affordable transportation.
This role provides strategic talent acquisition support to proactively search, identify, assess and engage qualified talent, ultimately converting to active candidates to meet the needs of our rapidly growing business.
What You’ll Do
- Develop creative sourcing plans using local, national, traditional and emerging networks and resources.
- Identify relevant candidates through various research methods, data mining techniques and data analysis.
- Partner with hiring managers and leaders across ACA to understand their hiring needs and find the right talent for their roles.
- Reach out to candidates through personalized messages, emails and social media to introduce job opportunities and assess interests.
- Build and maintain relationships with potential candidates, even those not activley seeking new jobs to create and nurture an active pipeline of candidates.
- Champion ACA’s employment brand message, our vision, Guiding Principles, and all we offer to convert passive candidates into active applicants.
- Provide consultative and strategic sourcing strategies, including market research, competitive intelligence, and candidate assessments.
- Recommend qualified candidates to hiring leaders to drive the recruitment process and ensure an exceptional experience for all.
- Share candidates with others on the TA team when skillsets cross roles/departments. Serve as a resource to team members, sharing best practices and insight.
- Represent ACA at networking events, career fairs, and other relevant talent events.
- Independently establishes and continues to build relationships with hiring managers, keeping them consistently updated on the status of active searches, strategies for future needs, and managing hiring plans created by both.
- Source for multiple positions within the company within designated department(s) or teams, including high level leadership roles.
- Keep an eye towards process improvement and makes recommendations on how to improve the experience of candidates and hiring leaders alike.
What You Bring
- 3+ years of recruiting experience to include passive recruiting, preferably in a corporate environment.
- Experience identifying talent for high level leadership roles.
- An experience hunter with demonstrated experience sourcing candidates for analytical, technical, executive or niche roles.
- Has previously developed and executed on recruiting strategies to fill roles.
- Excellent communication and storytelling skills.
- Applicant Tracking System experience.
- Experience effectively utilizing social media resources, various web platforms, databases, job boards, boolean logic, keyword optimization and advanced search techniques to narrow down and target relevant candidates.
- Ability to creatively problem solve, suggest, and implement solutions.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
100% onsite role. Must be able to commute to office or willing to relocate.
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-JJ1
Summary/Objective
The Sr. Manager, Financial Planning and Analysis will contribute to P&L, liquidity, and capital forecasts, the annual budgeting process, operating expense variance analysis, and a variety of other financial analysis.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist in the development and maintenance of monthly Management Reporting Packages
- Work with all levels of the organization to report, monitor, and manage key financial and non-financial performance indicators and analyze variances amongst them
- Analyze current and past trends in key performance indicators including all areas of revenue, expenses, operations, and portfolio balances/originations
- Manage the continued development of budgeting & financial forecasting for a variety of inputs & scenarios
- Prepare analysis and interpret complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
- Provide timely explanations of variances between actual results and forecasts/budgets
- Ad hoc projects, including financial analysis and key assumption development for business cases / key initiatives
- Contribute to quarterly competitor & strategic partner earnings call updates as well as ad hoc competitor analysis reporting
- Contribute to bi-monthly industry reporting to ownership team and key executives
- Work on special projects to support various business units with their financial analysis
- Perform other tasks as assigned
Qualifications
- 5 - 15 years of experience (Financial Services experience preferred but not required)
- CPA, CFA, or MBA preferred but not required
- Experience in a financial planning, financial analysis with a proven track record of success
- Superior strategic thinking and financial analysis skills, well-developed problem solving skills
- Solid financial and analytical skills, ability to communicate effectively across the organization and manage multiple projects/priorities
- Strong experience analyzing trends, variances, and other performance measures
- Must have the ability to prioritize workload and perform multiple tasks under tight deadlines. Superior attention to detail a must. Must bring a process improvement/work simplification mindset
- Ability to work independently and within a team environment, and able to make well-reasoned and timely decisions.
- Possess a strong work ethic, hands-on, and be enthused about working in a collaborative team environment
- Must be comfortable interacting and working with the executive leadership team
- Have the initiative to get results
Supervisory Responsibility
This position have supervisory responsibilities of 1 - 6 staff.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel
This position will require limited to no travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-MR1
The Administrative Assistant, working to support the Digital Product and Project teams within IT, will provide administrative support and daily project task management for a software innovation team. In this role, you will help draft presentations, reports and emails about the team progress toward its stated goals. Working with a project manager, the Admin will set meeting agendas, provide project milestone tracking, and summarize reports and data for distribution.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.
- Provides primary administrative support for a software innovation team, ensuring efficient project management
- Manages calendars and meetings for key project participants
- Arranges and coordinates meetings in conference rooms, including maintaining the meeting calendars and ensuring that all materials necessary for the meeting are available
- Prepares meeting agendas, takes meeting notes, and prepares summaries of meetings
- Responds to project-related emails and other queries about project statuses
- Maintains project files, data, and spreadsheets as needed
- Uses word processing and presentation software to create documents and presentations
- Conducts research as requested, compiles, and summarizes information for reports and presentations
- Works closely with project and product staff to support day-to-day operations and ensure that team deadlines are met
- Contributes positively and professionally to the organization's image and participates in company programs and initiatives
- Performs other tasks as assigned
Qualifications
- 0 – 3 years of professional experience as an Administrative Assistant or Project Coordinator
- Associate degree preferred
- Experience with MS Outlook, Word, PowerPoint Presentations
- Demonstrated ability to manage calendars and meetings for multiple people
- Shows good judgment to navigate project management tasks
- Ability to work within a team environment
Supervisory Responsibility
This position has no supervisory reponsibilities
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-BP1
About American Credit Acceptance
A national leader in the auto finance industry, American Credit Acceptance (ACA) partners with car dealerships across the country to empower the emerging credit consumer to purchase reliable, affordable transportation. We are a fast-paced, entrepreneurial company that has delivered profitable growth while maintaining a strong culture of compliance and risk management since our inception in 2007.
About the Team
Our Legal Department provides guidance and support to the organization on a broad range of issues, including federal and state consumer protection laws, litigation, employment law, and transactional matters. The Assistant General Counsel will be responsible for building a new group within the Legal Department to provide legal services in the areas of consumer bankruptcy, replevin, impound, collections, and related matters.
Your Role
Reporting directly to ACA’s General Counsel, the successful candidate in this role will:
- Hire and develop a new team of professionals within the Legal Department who will provide legal services to support ACA’s consumer bankruptcy, replevin, impound, collections, and related work, partnering with outside counsel as needed.
- Oversee, manage and guide the day-to-day activity of this new group within the Legal Department.
- Provide guidance to internal business partners on matters with significant impact on business initiatives, strategy, and performance, collaborating with and managing outside counsel as needed.
- Provide direction on top priorities and allocate resources as needed across internal and external legal teams, understanding when and how to utilize outside counsel and other external resources.
- Keep abreast of relevant changes in laws and regulations that may impact the company, proactively identifying potential legal risks, advising on mitigation plans, and providing oversight.
What You Bring
- A strong background in consumer bankruptcy, replevin, impound, collections, and related matters. Experience with related consumer litigation is a plus.
- The ability to build trusted relationships with business partners and understand the business, in order to provide guidance that is fact-based, data-driven, and analytically sound.
- Excellent written and verbal communication skills.
- Experience leading a team of direct reports along with a coaching mentality to identify team strengths and to drive business results.
- An eye for anticipating reactions and potential concerns, crafting presentation of information accordingly, and addressing through effective communication.
Qualifications
- Juris Doctor degree from an accredited law school.
- Admitted to practice law in South Carolina or any other jurisdiction.
- Minimum 10 years of consumer bankruptcy, replevin, and collection law experience, either law firm or in-house corporate.
- At least 5 years of experience managing a team of lawyers and paraprofessionals.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
Position Type/Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday during normal business hours. Hours may vary or exceed 40 in any given week depending on the needs of the business.
This position is resident in ACA’s Spartanburg, SC office. Must be able and willing to commute to office 5 days/week.
LI-JJ1
#LI-JJ1
The Desktop Support Technician III is primarily responsible for driving high levels of customer satisfaction in delivering Tier1 IT services by providing one to one support via ticketing system, phone, and deskside direct support. This position will be required to analyze, research, resolve and document Tier1 IT supportable issues on desktop computers and mobile devices while providing quality customer service. The person filling a PC Technician III position will be expected to display a high level of independent problem solving skills and should be able to deep dive to resolve complex issues in addition to being broadly experienced. The person in this role must be able to time manage and deliver projects on a deadline while keeping up with the daily workflow.
***This role does not provide visa sponsorship***
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Providing professional grade customer service experience to our customers.
- Demonstrating ownership when working tickets and escalations and leading the team by example in closing tickets correctly and within SLA.
- Gaining feedback from and following-up with customers to ensure issues have been resolved.
- Working with the HelpDesk manager to deliver on larger projects while meeting SLA on daily tickets.
- Asking probing questions to determine the nature of an issue and walking customers through problem-solving activities with an eye to resolving as many issues as possible at Tier1 level.
- Self-Driven to produce solid documentation around the procedures you use to resolve issues.
- Demonstrating hustle and guiding your peers by example.
- Taking the initiative in supporting your fellow techs and capitalizing on opportunities to share your knowledge with the team.
Qualifications
- 5+ years’ experience with 2+ years either leading a group or being a top tech.
- Ability to demonstrate deeper working knowledge of Active Directory, Microsoft Windows and basic networking appropriate to resolving Tier1 issues quickly and efficiently.
- Knowledge of when to escalate and proactively working with Tier2 to get issues resolved.
- Proven experience completing projects on deadline while maintaining your day to day.
- Must possess a strong ability to multi-task and work in a deadline driven environment.
- Must possess the skills to synthesize information, distill relevant facts and reach logical conclusions.
- Must possess excellent interpersonal, written, and verbal communication skills.
- Must have a positive attitude and the drive to seek constant improvement.
- Must have strong organizational skills.
- Excel skills as they relate to comparing and displaying data preferred.
- ITIL experience as it relates to the desktop is preferred.
Supervisory Responsibility
This position does not have supervisory responsibility.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is required to lift at least 50 pounds and have the mobility to keep the storage areas orderly and floors cleaned of IT clutter.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects.
Travel
This position will require up to 5% local travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-BP1
Summary/Objective
The Sales Support Specialist will help maintain lending relationships with auto dealerships by assisting the assigned market rep. This will require the candidate to have a thorough knowledge of our products and dealerships located in the applicable market, as well as the ability to meet strict sales and market growth goals.
Responsibilities
- Participate in daily DOT call with assigned Sales Reps
- Assist assigned outside market managers with funding follow ups
- Assist contacting stores with returning deals
- Manage existing company relationships
- Identify areas of growth opportunities within a defined market
- Define and manage the process for receiving/collecting auto loan application information from dealer customers
- Maintain and present a professional image via telephone or in person
- Identify trends or potential problems within markets
- Stay abreast of competitor’s programs (including strengths/weaknesses, product effectiveness” and how to sell against
- Perform other tasks as assigned
Qualifications
- Must have the ability to handle multiple tasks at once and possess strong customer interaction skills
- Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
- Highly proficient computer skills; specifically in Microsoft applications & preferably in Dynamics CRM
- Excellent written and spoken communication skills as well as presentation skills
- Able to work in fast-paced, self-directed entrepreneurial environment
- Excellent time management skills, highly energetic, and self-motivated
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
#LI-AI1
The Regional Development Specialist I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals and travel demands.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage and maintain a territory of existing client dealer relationships on an as needed basis
- Execute a prospecting plan to grow existing client dealer base within a defined market
- Demonstrate the value and benefits of ACA’s Point of Sale (POS) program
- Properly explain the loan documentation process for the client dealer
- Define and manage the process for receiving/collecting auto loan application information from client dealer
- Maintain and present a professional image both via telephone and in-person
- Quickly identify negative trends or potential issues within the loan application process and know when to escalate
- Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback
- Remain flexible to adapt to changes quickly based on business/territory needs
- Perform other tasks as assigned
Qualifications
Candidates should meet 80% of the listed qualifications to be considered.
- 1+ years of sales and finance experience
- Bachelor’s degree in marketing, sales, or business is preferred
- Proficient computer skills including working knowledge of Microsoft applications
- Dynamics CRM experience preferred but not required
- Must have the ability to handle multiple tasks and prioritize effectively
- Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
- Excellent written and verbal communication skills
- Comfortability presenting information both over the phone and in-person
- Able to work in fast-paced, self-directed entrepreneurial environment
- Excellent time management skills, highly energetic, and self-motivated
- Ability to clearly communicate and sell program features and benefits
- Ability to quickly assess dealer needs, identify issues, and know when to escalate
Salary: $48,000.00 - $52,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment and Physical Demands
In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some weekend work required.
Travel
This position will require regular travel throughout assigned territory. Must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
You are not officially considered an applicant unless you have completed an employment application in ACA's online applicant tracking system, iCIMS.
The Regional Development Specialist I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals and travel demands.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage and maintain a territory of existing client dealer relationships on an as needed basis
- Execute a prospecting plan to grow existing client dealer base within a defined market
- Demonstrate the value and benefits of ACA’s Point of Sale (POS) program
- Properly explain the loan documentation process for the client dealer
- Define and manage the process for receiving/collecting auto loan application information from client dealer
- Maintain and present a professional image both via telephone and in-person
- Quickly identify negative trends or potential issues within the loan application process and know when to escalate
- Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback
- Remain flexible to adapt to changes quickly based on business/territory needs
- Perform other tasks as assigned
Qualifications
Candidates should meet 80% of the listed qualifications to be considered.
- 1+ years of sales and finance experience
- Bachelor’s degree in marketing, sales, or business is preferred
- Proficient computer skills including working knowledge of Microsoft applications
- Dynamics CRM experience preferred but not required
- Must have the ability to handle multiple tasks and prioritize effectively
- Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
- Excellent written and verbal communication skills
- Comfortability presenting information both over the phone and in-person
- Able to work in fast-paced, self-directed entrepreneurial environment
- Excellent time management skills, highly energetic, and self-motivated
- Ability to clearly communicate and sell program features and benefits
- Ability to quickly assess dealer needs, identify issues, and know when to escalate
Salary: $48,000.00 - $52,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment and Physical Demands
In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some weekend work required.
Travel
This position will require regular travel throughout assigned territory. Must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
You are not officially considered an applicant unless you have completed an employment application in ACA's online applicant tracking system, iCIMS.
#LI-AI1
About Us
At ACA, we're dedicated to leveraging technology to drive our mission forward. We're looking for a DevOps Engineer with a specialization in CI/CD Automation to enhance our software delivery processes. This role is crucial for implementing, maintaining, and optimizing our CI/CD pipelines across various platforms, with a primary focus on tools such as Bitbucket, Bamboo, GitHub, SonarQube, and AWS CloudFormation for Infrastructure as Code (IaC). The ideal candidate will bring a strong blend of technical skills, problem-solving capabilities, and a collaborative spirit to our fast-paced environment.
Essential Functions
- Lead the development and maintenance of CI/CD pipelines for application and database deployment across multiple environments, both cloud and on-premise.
- Work closely with development and operations teams to automate and streamline our operations and processes.
- Implement and maintain code quality tools and practices, ensuring high standards of security and performance.
- Plan and execute monitoring, maintenance, patching, and upgrades of CI/CD tools and infrastructure.
- Collaborate with the Information Security team to define and implement security standards and controls, adhering to IT audit requirements.
- Engage in problem-solving and troubleshooting for CI/CD pipeline issues, working with a multidisciplinary team to resolve them efficiently.
- Document CI/CD processes, standards, and best practices, contributing to a knowledge-sharing culture.
- Interact with vendors and service partners to ensure the best tools and technologies are employed effectively.
Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or a related field, with 3-5 years of relevant experience in a DevOps role.
- Proven expertise in CI/CD automation with tools like Bitbucket, Bamboo, GitHub, and SonarQube.
- Strong experience with AWS CloudFormation for IaC, and familiarity with cloud services from AWS and Azure.
- Solid scripting skills (e.g., PowerShell, Python) to automate tasks and workflows.
- Deep understanding of Git, including branching strategies and code merge/deployment practices.
- Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes) is desirable.
- Excellent problem-solving abilities and strong communication and collaboration skills.
- Relevant certifications in AWS, Azure, or DevOps methodologies are a plus.
Work Environment and Physical Demands
This position is based in a professional office environment and requires regular onsite presence during business hours. You should expect to work extra hours as needed to meet the demands of the business.
EEO Statement
ACA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.
How to Apply
Please apply for this job online, refer a friend, or share this opportunity within your network. We're excited to welcome a new member to our team who is passionate about driving efficiency and excellence in our software development lifecycle.
#LI-EP1
What We’re Looking For
We are seeking dedicated Servicing Specialists (or Collections Specialists) to join our team in a role that offers three different levels of expertise: Level I, II, and III. As a Servicing Specialist, you will be a key connection between our company and our valued customers, focusing on resolving outstanding balances and managing delinquent accounts. Your responsibilities include initiating customer contact, negotiating payment arrangements, and using collections techniques to cure outstanding past due balances and avoid further delinquency. Whether you are interested in starting a corporate career or are an experienced collections professional, we have a role tailored to your skill level.
Duties may vary based on level, but your day-to-day will include a variation of:
What You’ll Do
- Managing a portfolio of assigned delinquent customers, ranging from early to high-risk and 31+ days past due.
- Initiating customer contact through our auto-dial system, making up to 300 calls a day.
- Using various collection techniques to negotiate payment arrangements and terms in order to resolve delinquent accounts.
- Working closely with customers to facilitate timely car payments.
- Utilizing skip-tracing techniques to locate customer information and evaluate financial situations varying in complexity.
- Handling call escalations when necessary.
- Accurately documenting information within our computer systems.
- Assisting with special projects, written document composition, and reports as needed.
- Performing other duties as assigned.
What You Bring
Required
- 1-3+ years of Collections, Customer Service, or Sales experience.
- High School Diploma or GED.
- Strong attention to detail and excellent problem-solving skills.
- Ability to navigate various computer applications.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment.
- Stable work history.
- Coachable and receptive to feedback with a desire to learn and grow your skillset.
Preferred:
- Experience with an auto-dialer system a plus.
- Proven track record of successful collections or relevant experience a plus.
- Advanced knowledge of company products, services, policies, procedures, and collections systems.
- 4 years of college or equivalent.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday-Friday 8:00 AM to 5:00 PM, and 1-2 days per week working 10:00 AM to 7:00 PM.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About the Role
The LMS Administrator provides technical leadership and support for our company wide Learning Management System (LMS), Cornerstone OnDemand. This role is responsible for technical and operational support and will act as a first line of support for end-users. In addition, this position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional and performance functions. They will run reports, troubleshoot, and resolve technical issues, etc. The installation of all system updates, upgrades, integrated tools, and other software associated with the LMS fall within the responsibility of the LMS Administrator.
What You'll Do
- Provide day-to-day administration of the (LMS) including release management, feature evaluations, and end-user support.
- Maintain data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
- Provide internal employee and external customer user support; creates user groups, assigns user permissions, manual course assignments and adjustments.
- Create, and manage performance review tasks.
- Train users on the software.
- Monitor LMS for errors and audit system functions regularly.
- Regularly compile and/or review data inputs, reporting, user participation, and customization of course content etc.
- Configure an LMS to support online, hybrid, and blended instruction.
- Create and design custom welcome pages and custom pages for associates using HTML and design.
- Create Dashboards for various groups showing data.
- Develop partnerships with IT, HR, L&D, LMS Cornerstone OnDemand Consultant.
What You Bring
- Associates degree or higher in an IT or Education related field or equivalent eLearning work experience.
- 3-5 years of experience working with Learning Management Systems; Common knowledge of LMS software.
- Understanding of data analytics and reporting.
- Understanding of MS Excel (e.g.: v-lookups, pivot tables, etc.).
- Strong attention to detail, accountability and ownership.
- Ability to manage multiple deadlines and projects simultaneously.
- Demonstrated skill in identifying customer needs and delivering customer service.
- Excellent written and verbal communication skills with the ability to communicate comfortably across all levels of the organization.
- Demonstrated ability to explain complex processes and procedures to a novice in a way that is easy to understand.
- Demonstrated ability to quickly learn new processes and procedures.
- Self-starter who can take the initiative and implement concepts.
Preferred Qualifications:
- Experience with Cornerstone administration preferred. Including, but not limited to, Performance, Learning, Engagement and other Modules
- Experience in Web design / development using HTML and CSS.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. This position requires that you are able to work in office 100% of the time. Must be able to commute to office or willing to relocate.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-JJ1
American Credit Acceptance (ACA) is one of the nation’s leading indirect auto finance companies; we partner
with dealerships across the 50 states to empower the emerging credit consumer to purchase reliable and
affordable transportation. The foundation of ACA is our Guiding Principles (integrity, partnership, humility,
principled entrepreneurship, initiative and fulfillment), which provide the framework for how we make
decisions and execute strategies. We create value for our team members, partners, customers, and communities
by acting in accordance with our Guiding Principles, which ultimately leads to a stronger company culture and
better business performance.
As the number of consumers we serve continues to grow, so does the Company’s need for diversified and cost
efficient financing sources. The Finance Operations team is responsible for managing the Company’s funding
platforms in order to secure and maintain the necessary financial resources to support the Company’s
operations. Our funding platform consists of ~$5+BN in financing instruments comprised of securitizations (i.e.
bonds sold to institutional investors), bank credit facilities and shareholder capital.
The Finance Operations Analyst will create, prepare, and report monthly collection and portfolio characteristics
as part of the organization’s funding platforms credit facilities with lending partners.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
- Create and prepare monthly investor reports for ACA’s financing programs and credit
facilities to monitor compliance, performance, and cash flow
- Compilation and completion of daily borrowing activity and related operational data reporting/processes
through ACA’s credit facilities with lending partners
- Partner with ACA document management group to coordinate the completion and delivery of all
collateral
documents for financing arrangements to outside collateral trustees
- Partner with IT, funding, and servicing groups to develop automated and highly efficient processes
around data and reporting requirements
- Create ad-hoc data requests and analysis, as requested by Management in an accurate and timely manner
Qualifications
- Bachelor’s degree in accounting or other related field preferred; or at least one (1) year of financial
institutional experience within accounting or auditing
- Proficient in Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.).
- Experience working in a team-oriented, collaborative environment
- Excellent mathematical and creative problem-solving skills
- Self-motivated and directed
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such
as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday through Friday with some schedule variations as
needed.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race,
color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic
information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state
and local laws. ACA complies with applicable state and local laws governing non-discrimination in
employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that
are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-MR1
Summary/Objective
The Dealer Relations Manager I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and occasional (optional) in-person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage and maintain a portfolio of existing client dealer relationships on an as needed basis
- Execute a prospecting plan to grow existing client dealer base within a defined market
- Demonstrate the value and benefits of ACA’s Point of Sale (POS) program
- Properly explain the loan documentation process for the client dealer
- Define and manage the process for receiving/collecting auto loan application information from client dealer
- Maintain and present a professional image via telephone
- Quickly identify negative trends or potential issues within the loan application process and know when to escalate
- Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback.
- Remain flexible to adapt to changes quickly based on business needs
- Perform other tasks as assigned
Qualifications
Candidates should meet 80% of the listed qualifications to be considered.
- 1+ years of sales and finance experience
- Bachelor’s degree in marketing, sales, or business is preferred
- Proficient computer skills including working knowledge of Microsoft applications
- Dynamics CRM experience preferred but not required
- Must have the ability to handle multiple tasks and prioritize effectively
- Must have the ability to solve problems, digest and apply information, learn new skills, and think critically
- Excellent written and verbal communication skills
- Comfortability presenting information over the phone
- Able to work in fast-paced, self-directed entrepreneurial environment
- Excellent time management skills, highly energetic, and self-motivated
- Ability to clearly communicate and sell program features and benefits
- Ability to quickly assess dealer needs, identify issues, and know when to escalate
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment and Physical Demands
In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some weekend work required.
Travel
You may be requested to travel on occasion, but it is not required for this position. Applicants should be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-AI1
Summary
A Supervisor, Learning & Performance will lead a team of associates who support several functions related to associate performance improvement and development activities. Learning & Performance team members observe and evaluate customer contacts, facilitate feedback sessions, and deliver training to associates. This position is responsible for driving adherence to established ACA call models as well as call handling to achieve business outcomes. A Supervisor, Learning & Performance will be expected to establish strong cross-functional relationships quickly. They are expected to demonstrate a continuous improvement mindset, as well as strong commitment to providing positive customer and associate experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for meeting department goals
- Responsible for performing resource planning and allocation to ensure the department/program goals are met
- Responsible for performing ongoing monitoring and training of their associates
- Perform transaction monitoring based on ACA’s Call Model and quality guidelines to ensure optimal customer experience while maintaining business objectives
- Perform ongoing audits to ensure accuracy of the work being performed by the team
- Track and report on department results and trends
- Ensure timely and accurate remediation of call opportunities
- Support onboarding activities for new hires.
- Be a change agent in recommending solutions to improve quality, procedures, training, and coaching initiatives
- Maintain and host calibration sessions with assigned agents based on identified opportunities for all scorecards
- Manage day to day team administrative and personnel matters
- Other tasks as assigned
Qualifications
- Bachelor’s degree or equivalent work experience required
- 3+ years of experience in direct customer contact or servicing environment
- 2+ years of experience with call monitoring, compliance, or audit programs
- 3+ years of experience providing feedback or coaching
- 2+ years of leadership experience
- Extensive experience as a high-performing call center agent
- Proven track record of working across multiple departments
- Experience training agents on customer service, sales, negotiations, or retention
- Excellent written and verbal communication skills with a high level of professionalism and integrity
- Interested in the growth and development of people
- Ability to adapt to change and make necessary recommendations for change
- Excellent decision making and prioritization skills
- Experience with Microsoft suite, especially Excel, Outlook, PowerPoint, and Word
Preferred Qualifications
- Experience in Collections and or Auto Finance
- Experience in speech analytics or other quality management software
- Experience directly managing a team of associates
Supervisory Responsibility
This position will supervise a team of people with various work duties.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position may require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-SA1
Are you passionate about technology and business and ready to learn what it takes to help a private, fast-growing company innovate and execute in a solid financial organization? Come join our team as a Sr. Software Engineer to design and implement functional software solutions solving business problems and make an impact on the success of this growing organization.
We are looking for aspirational creative technologists that love to learn and have developed a self-curiosity that drives their passion for technology and creating high quality / highly valuable systems. You will contribute to a strong culture that values working together, tackling challenges, giving and receiving feedback and demonstrates the organizations Guiding Principles on a daily basis.
Your primary objective will be to deliver impactful value by developing high-quality software solutions that meet user needs and align with the organization’s business goals. This will involve analyzing requirements, designing robust solutions, writing efficient code, and conducting thorough testing. As a Sr Software Engineer, you will have the responsibility to be an active team member, drive projects forward, mentor junior team members and contribute to continuous improvement initiatives.
This is a full-time position based in our Boise, ID office. The candidate will be expected to be onsite during normal business hours.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deliver impactful and timely business value incrementally through designing, building and testing solutions by applying technical expertise to challenging design, implementation and delivery problems
- Contribute across the full-stack of systems, front-end, back-end
- Implementation of secure solutions through designing and implementing with a security first focus and utilizing data protection patterns
- Work directly with business leaders and subject matter experts to understand the business of American Credit Acceptance to ensure successful delivery of value
- Design and build for scalability, performance and maintainability
- Make recommendations for improvements to the technology from the assigned information technology platform
- Work cross-functionally with other team members: other engineers, testers, product owners, designers, technical and business operations, customer support
- Mentor junior engineers, new team members
Minimum Qualifications
- Prefer a bachelor’s degree or higher, in Software Engineering or Computer Science strongly preferred or a related discipline
- 7+ years of Software Engineering experience
- Strong written and verbal communications and teamwork skills
Preferred Qualifications
- Strong object-oriented skills (preferably in .net/C#)
- Strong database modeling and design skills, both SQL and non-SQL databases
- Strong skills in developing for cloud native solutions (preferably AWS experience and AWS certifications a plus)
- Strong trouble-shooting skills
- Proficient in API design and development and implementing RESTful APIs
- Demonstrated understanding of designing and implementing secure solutions with accessibility and security first focus (prefer a strong understand of OWASP security principles)
- Demonstrated ability of keeping current with trends in information technology best practices and standards and how to apply this understanding to work projects and processes
- Demonstrated knowledge of common architectural and design patterns
- Demonstrated focus on quality deliverables with strong emphasis on peer review, implementing automated testing platforms for unit tests, integration tests and acceptance tests
- Strong appetite for continuous improvement throughout the SDLC with a habit of asking "why"
Travel
This position may require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The mission of the Infrastructure Engineering Team is to drive innovation change in a fast-paced Agile Product Team organizational structure to support the organization and departmental goals.
The Manager, Infrastructure will own the responsibility over the Infrastructure Engineering (Server, Storage, Cloud and Network Infrastructure) Teams within the IT department. The selected candidate will manage an Innovation team of approximately six to ten cloud, system and network administrators in a fast-paced growing environment. This position requires sharp AWS Cloud, virtualization, Windows, networking, and general infrastructure skills as well as keen customer support, communication and interpersonal skills.
ACA is a highly innovative financial services firm and the success of Infrastructure Engineering is critical to the success of our business. This role is also responsible for ACA engineering personnel, including participation in staffing decisions, performance reviews, and career development. This is a Manager level position with substantial technical and managerial scope.
Essential Functions
- Provide leadership to ensure outstanding technical service to all external and internal customers
- Provide leadership and direction for Infrastructure and Cloud Roadmaps
- Manages and coordinates urgent and complicated support issues which may involve other IT functional areas.
- Act as escalation point for all requests and incidents.
- Ability to help diagnosis, document and resolve true Root Cause of production issues to eliminate reoccurance
- Develop and mature phone/ticket escalation process to ensure free flowing escalation and information within the organization.
- Takes initiative and action to respond, resolve and follow-up regarding other innovation team issues in a timely manner.
- Maintain a high level of focus within the Infrastructure Engineering Team by prioritizing issues and communicating appropriately.
- Ensure that the Teams maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge.
- Develop clear and objective metrics to measure individual team members productivity
- Ensure team partnership and business knowledge across the organization through job shadowing
- Ensures customer service is embedded in the team’s values and culture.
- Manage, monitor, and report on new systems implementations are meeting service levels required to support and deliver an exceptional IT support environment.
- Works closely with the Information Security during all new systems design and deployments to ensure company security policy, procedures and best practices are being followed to meet regulatory requirements.
- Work closely with other Innovation Product Teams to ensure effective design, implementation and steady-state support of projects, solutions, and initiatives.
- Provide appropriate documentation for all newly deployed solutions for easy transition to Enterprise Operational Support (E-OPS)
- Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on weekdays, weekends, and holidays on a scheduled/rotating basis.
- Ability to follow a structured change management / deployment methodology
Qualifications
- Minimum of 6 years of progressive career advancement in IT Systems, new system deployments, cloud and Server Operations in relevant industry sectors managing multiple and complex IT Data Centers, Systems, and Cloud as well as on-premise IT Infrastructures
- Minimum 4+ years of hands on technical knowledge Leading / Managing Teams large or small and experience with the following:
- Cloud solutions implementation in an Agile Environment
- Multi-domain Windows enterprise environment
- Virtual servers in a VMWare environment
- JIRA, Confluence, or similar ticket tracking and documentation system
- Solarwinds, NetFlow or similar network monitoring tools
- IT audit and compliance
- Core Microsoft technologies including but not limited to Windows Servers, Active Directory, Office 365, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's
- Minimum of 3 years comprehensive knowledge & technical experience of cloud systems (preferably AWS), deployment business systems, server technology, storage systems, information security and/or related data center technologies
- Advanced network routing & switching a plus
- Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
- Assist in formulating and implementing procedures to improve IT service levels
- ITIL standard practices and procedures a plus
- Must be a team player
- Detail oriented and strongly effective analytical skills
- Ability to multi-task and work in a deadline driven environment without sacrificing customer service
- The ability to quickly assess problems and find workable solutions
- The skills to synthesize information, distill relevant facts and reach logical conclusions
- Excellent interpersonal, written, and verbal communication skills
Supervisory Responsibility
This position has supervisory responsibility to manage a staff of Infrastructure Engineering (Server, Storage, Cloud and Network Infrastructure) personnel . The selected candidate is expected to oversee staff activities, administration and train, coach & mentor accordingly.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time in office position with a work schedule of typically Monday-Friday with some schedule variations as needed on nights and weekends.
Travel
This position may require up to 10% travel.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-EP1
Summary/Objective
The Trainer dedicated to Servicing will be responsible for administering, organizing and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training. This role requires close interaction with the Human Resources Department & Operations.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides orientation support by facilitating training of new employees in the Servicing and Loss Mitigation organization
- Perform ongoing and uptraining to existing associates
- Partner with business leaders and stakeholders such to determine ongoing departmental training needs and create/deliver content to address.
- Organize and help maintain up-to-date training procedure manuals, records and course materials such as handouts and visual aids.
- Stay abreast of policy and procedural updates.
- Utilize adult learning techniques and training methods to achieve learning objectives.
- Utilize a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures.
- Conduct coaching with associates by leveraging coaching best practices to assist with performance improvement.
- Perform call evaluations and provide coaching
- Support trainers by cofacilitating classes
- Perform instructor evaluation upon the request of Manager
- Other tasks as assigned
Qualifications
- Bachelor's degree in Education or Organizational Development preferred; one to two years’ experience in content creation and delivery; or equivalent combination of education and experience.
- 2+ years of experience delivering training materials in an adult educational environment preferred.
- 2+ years of experience supervisory experience preferred.
- 1+ year of experience in quality (transaction monitoring) preferred.
- Experience in the Customer Service industry; background in Collections or Finance is preferred.
- Advanced experience with Excel, Word, and PowerPoint.
Supervisory Responsibility
This position does have supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Travel
This position will require up to 10% travel depending on seasonality and business needs.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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