American Credit Acceptance

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Job Locations US-Spartanburg
Posted Date 20 hours ago(10/3/2022 1:12 PM)
Summary/Objective  The Dealer Relations Specialist is responsible for helping our Dealer Partners and internal teams with issues and processes related to the transition of acquired loans.  This position will handle buyback processing, payments, collateral documents; and is the primary liaison between our customers, Spartan and internal teams.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Cleary communicate verbally or in writing with Seller regarding transition, payments, documents, account issues, and other items as encountered. - Build business acumen and product knowledge to support and problem solve with Seller and internal customers. - Support Servicing and other internal teams by researching and responding to account inquiries via queue, email and phone. - Review account statuses, process and communicate buybacks. - Communicate with Seller regarding buybacks; track, receive and process payment for outstanding amounts. - Work with sellers to ensure that ACA receives all trailing collateral documents in a timely manner and that they are secured with our custodian. - Build sustainable relationships of trust through open and interactive communication with internal and external partners. - May work on special projects or be required to compose written documents and perform analysis. - Other tasks as assigned   Qualifications - Excellent and professional written and verbal communication skills; customer service oriented - Relationship management experience preferably in auto financing - Proven ability to prioritize, manage multiple responsibilities, and manage time effectively - Detail and action-oriented personality  - Excellent problem solver with an empathic and friendly attitude - Proven computer literacy skills including but not limited to Microsoft Office, Word, and Excel   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days are Monday-Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm. Travel No travel is expected for this position. EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AB1
ID
2022-3777
Job Locations US-ID-Boise
Posted Date 4 days ago(9/30/2022 4:30 PM)
The FLOATING SALES POSITION will develop and maintain profitable, quality lending relationships with auto dealership owners and management within a temporarily assigned market. This will require the candidate to have a thorough knowledge of our products and the ability to adapt quickly to dealerships located in the temporary market.   Responsibilities - Manage existing company relationships on an as needed basis - Identify areas of growth opportunities within a defined market as needed - Demonstrate the value and benefits of ACA POS product - Explain the documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from dealer customers - Maintain and present a professional image both via telephone and in person - Identify trends or potential problems within a short period of time - Stay abreast of competitive intelligence, understanding competitor program strength/weaknesses, product effectiveness and soliciting dealer customer feedback. - Remain flexible to adapt to changes quickly based on business/territory needs - Perform other tasks as assigned Qualifications - 1+ years of sales and finance experience - 4 year college degree in marketing, sales, or business is preferred - Must have the ability to handle multiple tasks at once and possess strong customer interaction skills - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Highly proficient computer skills; specifically in Microsoft applications & preferably in Dynamics CRM - Excellent written and spoken communication skills as well as presentation skills - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position may require up to 50%  travel throughout assigned territory.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-AI1
ID
2022-3776
Job Locations US-SC-Spartanburg
Posted Date 5 days ago(9/29/2022 2:58 PM)
The Compliance Specialist is responsible for review and analysis of ACA’s policies and procedures in the form of compliance reviews including but not limited to remediation initiatives. Serving the company’s mission of providing customers with reliable and affordable transportation in a fair and transparent manner, the position will proThe Compliance Specialist is responsible for review and analysis of ACA’s policies and procedures in the form of compliance reviews including but not limited to remediation initiatives.  Serving the company’s mission of providing customers with reliable and affordable transportation in a fair and transparent manner, the position will provide transactional and process analysis to support the company’s compliance implementation, administration, and monitoring programsvide transactional and process analysis to support the company’s compliance implementation, administration, and monitoring programs.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Assist in the creation and execution of compliance reviews and/or continuous improvement of current state processes - Evaluate customer records, transactions, and complaints - Evaluate exception reports for high risk processes - Investigate policy and procedure exceptions - Root Cause Analysis of key process improvement opportunities - Participate in meetings to partner with management teams to review and calibrate process review results - Meet goals prescribed for compliance reviews including timeliness, volume, and professional output of findings - Participate in corporate projects and initiatives including design, requirements, and UAT. - Create and execute performance reports including dashboards to show summaries, key trends, comparisons, and exceptions. - Complete special requests that mitigate compliance and customer experience goals, and other tasks as assigned - Other tasks as assigned   Qualifications - 2+ years of experience in financial services company - Bachelor’s degree preferred - Intermediate proficiency in MS office (Outlook, Word, Excel, PowerPoint), internet navigation, and an ability to learn new systems - SharePoint experience preferred - Excellent analytical skills, strong sense of organization, and an ability to communicate clearly with internal stakeholders - Communicating clearly and concisely to individuals from various backgrounds - Familiarity with root cause analysis methods - Ability to work in a fast paced, entrepreneurial environment - Ability to work independently or in a group - Ability to prioritize and manage multiple responsibilities - Flexibility and openness to change - Influencing others in both verbal and written medium - Bilingual, Spanish Speaking Preferred  Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Travel for this position is primarily within the Spartanburg, SC local area. Exceptions could be made based on what is mutually agreeable for the company and associate.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-BS2
ID
2022-3771
Job Locations US-SC-Spartanburg
Posted Date 5 days ago(9/29/2022 2:56 PM)
Job Description The Compliance Analyst will provide tactical and analytical support to the Compliance Department, assist with governance efforts and issue management, liaise with other departments, and develop subject-matter understanding of compliance and operational aspects of ACA policies, procedures, and practices under the supervision of a Compliance Manager. Responsibilities Compliance Governance Support ·        Schedule, facilitate and track periodic meetings, approvals, and follow-ups for various governance bodies within the organization.  Maintain documentation, including meeting minutes and other information, relating to these activities. Compliance Template Document Library Support ·        Review, compile, and assist with development of customer facing template documentation. ·        Schedule, facilitate and track meetings related to the review and approval of templates. ·        Liaise with operating departments to ensure they are utilizing accurate and approved templates. ·        Publish and decommission templates as requested. ·        Assist with recording keeping to document change management of templates. Compliance Change Management ·        Assist with the facilitation of the Risk Acceptance process. ·        Assist with the facilitation of the Compliance Event process from input of event into Governance and Risk Management and Compliance Tool to remediation of event (as applicable). ·        Develop, revise, and maintain Compliance Department policies and procedures. Compliance Project Management ·        Support various compliance-driven projects and initiatives. ·        Liaise with operating departments Compliance Support for Commercial Lending / Portfolio Transactions (“Spartan”) ·        Perform certain due diligence procedures on Spartan clients and portfolios. ·        Produce summary documentation for review by Spartan Compliance Officer and management to enable decision-making. Other Duties ·        Other duties as assigned   Basic Qualifications ·        Bachelor’s degree or Associate’s degree with 1+ year(s) of applicable experience ·        Excellent analytical skills ·        Strong sense of organization ·        Strong attention to detail ·        Proficient in MS Office (specifically Outlook, Word, Excel and PowerPoint), Internet navigation and have the ability to learn new systems ·        Excellent written and verbal communication skills with both internal and external parties Physical Demands and Work Environment ·        Must be able to sit at a desk and work on a computer or on the phone as required, for extended periods of time.   American Credit Acceptance LLC reserves the right to modify, change, or apply this job description in any way the company desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is NOT an employment contract, implied or otherwise.  The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
ID
2022-3770
Job Locations US-SC-Spartanburg
Posted Date 5 days ago(9/29/2022 1:19 PM)
Summary/Objective The Credit Reporting Specialist is responsible for monitoring the accuracy of ACA’s credit bureau reporting and credit bureau dispute processes as outlined in ACA’s Compliance Management System’s Credit Reporting Manual.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Perform account level reviews and root cause analysis - Ensure information ACA furnishes to Credit Reporting Agencies is accurate: - Identifies appropriately the consumer(s) to whom the information relates - Reflects the terms of, and liability for, the consumer’s account(s) - Reflects the consumer’s performance and other conduct with respect to the account(s) - Provides information with integrity that is: - Substantiated by ACA’s records at the time the information is furnished - Furnished in a form and manner designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report - Investigates & responds to Credit Disputes through E-Oscar and other channels in a timely and accurate manor - Other tasks as assigned   Qualifications - 1+ years of experience in the auto finance or equivalent consumer finance industry - Strong understanding of consumer credit report information - Strong understanding of the auto loan lifecycle - The ability to navigate ACA’s Loan Originating, Servicing System and Source documents to research inquiries is preferred - Excellent written and verbal communication skills - Detail oriented - Ability to maintain composure and multitask in a fast paced environment - Excellent computer skills including Microsoft Office, Windows, SQL, Power Point and the Internet - Must be a self-motivator while actively participating in a team environment   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3769
Job Locations US-ID-Boise
Posted Date 6 days ago(9/28/2022 1:35 PM)
ID
2022-3768
Job Locations US-NM-Albuquerque
Posted Date 6 days ago(9/28/2022 12:48 PM)
Summary/Objective  The Regional Development Specialist I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals and travel demands.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Manage and maintain a territory of existing client dealer relationships on an as needed basis - Execute a prospecting plan to grow existing client dealer base within a defined market - Demonstrate the value and benefits of ACA’s Point of Sale (POS) program - Properly explain the loan documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from client dealer - Maintain and present a professional image both via telephone and in-person - Quickly identify negative trends or potential issues within the loan application process and know when to escalate  - Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback - Remain flexible to adapt to changes quickly based on business/territory needs - Perform other tasks as assigned   Qualifications Candidates should meet 80% of the listed qualifications to be considered. - 1+ years of sales and finance experience - Bachelor’s degree in marketing, sales, or business is preferred - Proficient computer skills including working knowledge of Microsoft applications - Dynamics CRM experience preferred but not required  - Must have the ability to handle multiple tasks and prioritize effectively  - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Excellent written and verbal communication skills  - Comfortability presenting information both over the phone and in-person  - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated - Ability to clearly communicate and sell program features and benefits - Ability to quickly assess dealer needs, identify issues, and know when to escalate   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position will require regular travel throughout assigned territory. Must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3767
Job Locations US-GA-Forest Park
Posted Date 6 days ago(9/28/2022 11:34 AM)
Summary/Objective The Executive Response Specialist (ERS) plays a critical role in the quick resolution of complex customer issues including but not limited to escalated customers, accounts referred to or being referred to the legal team, policy exceptions, etc.  These interactions will be received from several communication channels including transfer calls through the escalation line, internal/external email, website inquires, and through agencies such as the Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), or Attorney General’s office. The ERS will resolve/answer customer complaints and concerns directly, indirectly or through escalation to other departments by owning the process from start to finish. This role requires excellent communication skills, the ability to actively listen, understand complex situations and maintain the highest levels of customer service.   Essential Functions - Follows through to ensure cases are resolved and closed appropriately within the scope of compliance. - Maintains appropriate level of process knowledge in order to assist customers and avoid escalation. - Assists in the identification, assessment, and resolution of complex issues/problems. - As appropriate, may directly work with a team of specialists regarding compliance issues. - Implements procedures to ensure consistency and continuous improvement activities. - Constantly share knowledge, techniques, and examples with other specialists to improve departmental performance. - Supports and sustains a positive work environment that fosters team performance by embracing and living by the Guiding Principles. - Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Qualifications - 1+ years of experience in a fast-paced customer service environment - Proven ability to handle and resolve escalated customer issues - Collections experience is preferred - Strong customer service and organizational skills - Ability and willingness to train others - Excellent problem solver, with ability to prioritize - Adept at navigating various computer applications - Excellent written and verbal communication skills - Bilingual Preferred, but not required   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 9:00 a.m. to 6:00 p.m. No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1
ID
2022-3766
Job Locations US-AZ-Tucson
Posted Date 6 days ago(9/28/2022 12:49 PM)
Summary/Objective  The Regional Development Specialist I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals and travel demands.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Manage and maintain a territory of existing client dealer relationships on an as needed basis - Execute a prospecting plan to grow existing client dealer base within a defined market - Demonstrate the value and benefits of ACA’s Point of Sale (POS) program - Properly explain the loan documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from client dealer - Maintain and present a professional image both via telephone and in-person - Quickly identify negative trends or potential issues within the loan application process and know when to escalate  - Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback - Remain flexible to adapt to changes quickly based on business/territory needs - Perform other tasks as assigned   Qualifications Candidates should meet 80% of the listed qualifications to be considered. - 1+ years of sales and finance experience - Bachelor’s degree in marketing, sales, or business is preferred - Proficient computer skills including working knowledge of Microsoft applications - Dynamics CRM experience preferred but not required  - Must have the ability to handle multiple tasks and prioritize effectively  - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Excellent written and verbal communication skills  - Comfortability presenting information both over the phone and in-person  - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated - Ability to clearly communicate and sell program features and benefits - Ability to quickly assess dealer needs, identify issues, and know when to escalate   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position will require regular travel throughout assigned territory. Must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3765
Job Locations US-SC-Spartanburg
Posted Date 6 days ago(9/28/2022 10:33 AM)
General Function: Loss Mitigation Specialist I initiate contact and provides assistance to customers, legal counsel, impound lots and/or insurance companies in order to achieve workout alternatives based upon all pertinent circumstances, while complying with all company and federal guidelines. The agent works to minimize potential losses on delinquent and repossessed loans by working toward resolution of the delinquency in accordance with departmental and legal guidelines.   Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers as well as colleagues and ensures that actions/behaviors drive a positive customer experience. While operating within the company’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.   Listen to a team member talk about ACA and her team     Responsibilities: - Pursues communication with defaulted customers utilizing manual/outbound dialer and inbound calls to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. - Analyze customer's situation and collateral risk to present alternative solutions including assisting in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and company return. - Identify, evaluate and resolve reasons for delinquency. - Ability to explain all workout options within company guidelines and know the requirements of each one. - Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. - Ensures that all requested documentation has been requested and received from the customer. - Record all collection efforts via the collection system. - Reinstatement of Loans, processing releases and placing auction sale holds - Recommend additional actions on accounts. - Escalate calls and/or problem accounts to supervisor as appropriate. - Process extensions for the reinstatement of accounts - Provides feedback to management for ideas on process improvement and suggestions. - Provides administrative support as directed by management - May work directly with attorneys and file claims on individual bankruptcy cases - Working with insurance companies and repair shops to ensure total loss claims are paid and damaged vehicles are repaired - Understanding SCRA laws and educating customers on the benefits of SCRA protection - Filing Replevin paperwork with our legal counsel     Qualifications: - 6 months of relevant work experience - Excellent problem solver, with ability to prioritize - Adept at navigating various computer applications - Proven ability to multi-task - Strong attention to detail - Demonstrates emotional Control - Works effectively on repetitive task - Excellent written and verbal communication skills - Proficiency in Microsoft Word and Excel - Proven track record of successful collections - Experience with an auto-dialer system EEO Statement: ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ID
2022-3764
Job Locations US-FL-Miami
Posted Date 7 days ago(9/27/2022 3:16 PM)
Summary/Objective  The Regional Development Specialist I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and regular in person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals and travel demands.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Manage and maintain a territory of existing client dealer relationships on an as needed basis - Execute a prospecting plan to grow existing client dealer base within a defined market - Demonstrate the value and benefits of ACA’s Point of Sale (POS) program - Properly explain the loan documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from client dealer - Maintain and present a professional image both via telephone and in-person - Quickly identify negative trends or potential issues within the loan application process and know when to escalate  - Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback - Remain flexible to adapt to changes quickly based on business/territory needs - Perform other tasks as assigned   Qualifications Candidates should meet 80% of the listed qualifications to be considered. - 1+ years of sales and finance experience - Bachelor’s degree in marketing, sales, or business is preferred - Proficient computer skills including working knowledge of Microsoft applications - Dynamics CRM experience preferred but not required  - Must have the ability to handle multiple tasks and prioritize effectively  - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Excellent written and verbal communication skills  - Comfortability presenting information both over the phone and in-person  - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated - Ability to clearly communicate and sell program features and benefits - Ability to quickly assess dealer needs, identify issues, and know when to escalate   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position will require regular travel throughout assigned territory. Must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3762
Job Locations US-ID-Boise
Posted Date 7 days ago(9/27/2022 10:25 AM)
Hear what our employees have to say… “ACA has shown me more appreciation in the last 90 plus days than my old job did in the 5 years I worked for them.”                                                                                                               - Servicing team member   “ACA offers a real team environment where they expect and respect employees to give their feedback, to help the company run better, to help make our jobs more accessible to better serve our customers.”                                                                  - Servicing Team Lead   See what our employees have to say... Listen to Alandra   Listen to Bryson     As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect car vehicle payment, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis. ACA offers a competitive benefits package that includes: - Medical/Dental/Vision - Paid Time Off (PTO) - 401(K) - Tuition reimbursement - Quarterly paid time to volunteer within the community What you can expect from American Credit Acceptance - Training on your first day and beyond! - Career growth and advancement opportunities - Opportunities to grow as a Collections Specialist - Opportunities to grow within leadership - Opportunities to grow within other areas of the company Benefits offered as a Servicing Specialist - Competitive Hourly Wage - Monthly Customer Service bonus potential - No weekends   Experience and Abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 1+ year of collections, customer service, or sales experience - Ability to speak clearly and professionally on the telephone and document conversation - Excellent problem solver with an ability to prioritize - Strong attention to detail - Adept at navigating various computer applications simultaneously Work Schedule This is a full-time position. Days and hours of work are Monday and Friday- 10:00 a.m. - 7:00 p.m., Tuesday through Thursday 9:00 a.m. - 6:00 p.m.   Who We Are… American Credit Acceptance (ACA) is a $4 billion rapidly growing auto finance company with year after year growth between 20-50%. As a privately-owned organization, headquartered in Spartanburg, SC, ACA can adapt quickly and fluidly to market changes while also providing opportunity for the right candidate to drive innovation, change, and growth.   We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-MR1
ID
2022-3761
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(9/27/2022 9:23 AM)
Summary/Objective The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise including but not limited to: deferments, over payments, modifications, settlements, and processing of physical checks. Key tasks include: completing account operations as well as investigating and resolving issues as outlined in ACA’s Policy, Procedures, and associated Exhibits.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Has a thorough understanding of some of the Account Operations processes and at least a basic understanding of all Account Operations processes. - Advocates for a positive customer experience while handling or reviewing requests in an urgent and positive manner. - Resolves to request correctly and timely within the appropriate SLA. - Completes and pass all company required training courses by assigned due date(s). - Provide process improvement recommendations, as applicable. - Communication (written and verbal) is professional and courteous. - Acts as an Account Operations subject matter expert for at least some Account Operations processes. - Other tasks as assigned.   Qualifications - Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation - Communicates clearly and concisely with cross functional team member (verbal and written) - Ability to prioritize and manage multiple responsibilities - Ability to work in a fast-paced environment - Works well with cross functional teams - Excellent analytical skills, strong sense of organization, detailed oriented - Experience with Account Operations and basic knowledge of accounting systems - A thorough understanding of the auto account lifecycle - Ability to navigate originations system of record, servicing system of record, and documentation system of record - Familiarity with running basic SQL queries, preferred (not required)   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3760
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(9/26/2022 1:34 PM)
Summary/Objective The Manager of SRO (formerly EPMO) is responsible for acting as: 60% of allocation: Act as the Manager of an assigned area(s) of focus.  The team will span across varying teams and be cross functional is some aspects of deliverables.  Team will consist of all resources assigned into that area, as well as direct hires into the manager.  Teams will be ran with an Agile mindset with high visibility, aggressive schedules and require negotiation skills to balance the needs of the product owners.  This position is responsible for leading the complete team on all day to day work, scrum meetings and all ceremonial meetings as it relates to the success of the group and progress. 40% of allocation: As a Direct Manager of Employees responsibility will be guide, build and support the direct reports into your group. - Development and growth on individual performance - Monitor staff performance - Any and all general management related functions. Include but not limited to time off, performance evaluations and attendance.    Essential Functions - Manage medium to large product team, with direct accountability for results, quality and schedule - Be considered a SME relating to Project Management Lifeclcycle and / or Agile Frameworks - Coach, mentor and motivate the team in order to achieve goals set - Provide strategic guidance by partnering with the direct product owner(s) of each group - Manage and ensure all risks, impediments and task being performed on a daily basis - Deliver appropriate and effective executive level communications - Identify and develop trusted relationships within the team, stakeholders, sponsors and staff - Other tasks as assigned. Qualifications - Mgr of SRO: Bachelor’s degree & 6 -9 years minimum work experience in Project / Product Mgt - Sr Mgr of SRO: Bachelor’s degree & 8 -10+ years min. work experience in Project / Product Mgt - Must have experience in leading Technology projects - 1 Year work experience for a financial company preferred - Experience working within an SRO, EPMO and / or ITPMO required - Proven track record of working with Agile & Waterfall methodologies - PMP Certification preferred - Agile Project Management (Scrum Master) Training and / or experience preferred - Solid understanding of PMI principles and practices and how to put them into practice - Familiarity with Microsoft Project, Excel, Word and PowerPoint required - Ability to work in a fast paced, entrepreneurial environment - Ability to work independently or in a group - Ability to prioritize and manage multiple responsibilities - Self-motivated with execellent leadership skills - Flexibility and openness to change - Communicating clearly and concisely to individuals from various backgrounds - Influencing others in both verbal and written medium - Hunger to learn and grow Supervisory Responsibility This position has supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel There is up to 5% travel for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AB1
ID
2022-3759
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(9/23/2022 2:58 PM)
Summary/Objective The Supervisor, Account Operations is responsible for ensuring accuracy and efficiency of the Account Operations team. Key tasks include: managing controls, including investigating control failures, analyzing root cause and ensuring compliance with ACA Policy, Procedures, and associated Exhibits.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ensuring accuracy of Account Operation transactions through internal control activities. - Perform direct investigations to determine root cause of control failures and accurate disposition. - Work with other cross functional teams to identify and implement solutions for external or internal requests such as new reports, data quality improvements, and processes improvements. - Represent the Account Operations team at cross-functional working groups (internal and external) and function as a liaison as required. - Complete weekly, monthly, and quarterly reporting and communicate next steps as required. - Run ad hoc reporting, as required. - Completes, passes, and maintains an up to date status for all positional and company required training by assigned due date(s). - Provide process improvement recommendations, as applicable. - Provides customers (internal and external) a positive customer experience. - Participates as an Account Operations subject matter expert in special projects and assignments. - All other duties as assigned. Qualifications: - Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation - Familiarity with running basic SQL queries - Communicates clearly and concisely with cross functional team member at all levels (verbal and written) - Ability to prioritize and manage multiple responsibilities - Ability to work in a fast-paced environment - Works well with cross functional teams - Desire to learn and grow skills set - Excellent analytical skills, strong sense of organization, detailed oriented - Experience with Account Operations and basic knowledge of accounting systems - A thorough understanding of the auto account lifecycle - Ability to navigate originations system of record, servicing system of record, and documentation system of record - Self-motivated, self-starter - Previous Sub Prime market experience preferred, not required - Document management system experience preferred, not required   Supervisory Responsibility This position will supervise a team of Customer Advocates on the Account Operations team.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will not require travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3758
Job Locations US-Spartanburg
Posted Date 2 weeks ago(9/22/2022 9:31 AM)
The Supervisor, Inside Sales directs and delegates activity within the Inside Sales Team. This position is responsible for providing support to team members to ensure they meet or exceed their individual and team sales goals.   Responsibilities - Maintain and develop partnerships with dealers, finance companies, & brokers to be strong promoters of Spartan. - Supervise team of Inside Sales Representatives as assigned, including coaching, development, performance management and development assessment - Establish training guidelines - Trains and familiarizes new sales representatives with established policies, practices, products and services - Implements sales plans and special promotions in the achievement of inside sales goals as related to strategic plan - Prepares regular and special reports reflecting activity and results of the inside sales goals - Troubleshoots complex problems, identifying issues and resolving problems - Perform advanced research of issues - Works on escalated problems of a complex nature involving analysis of situations or data requiring a review of a variety of factors - Make recommendations to improve results - Responsible for disciplinary actions when appropriate - Perform staff evaluations and reviews - Accountable for the overall success of their assigned Inside Sales Teams. - Other duties as assigned Qualifications - 5 + years of experience in indirect lending in an underwriting and or sales environment, or 5 + years of experience in Finance and Insurance - Proven leadership capability - Ability to navigate and operate within the Windows System - Strong written and verbal communication skills - Skilled negotiator - Must be able to work at a desk for long durations - Strong customer service and communication skills both written and verbal - Proven ability to multi-task - Strong attention to details Supervisory Responsibility This position has no supervisory responsibilities.     Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. or 12 pm to 9 pm with occasional weekends.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-AI1
ID
2022-3755
Job Locations US-Spartanburg
Posted Date 2 weeks ago(9/19/2022 8:15 AM)
Summary/Objective The Manager, Inside Sales is responsible for the management of three inside sales teams and corresponding processes.  This position will cooperatively work with outside sales and other members of the sales team to grow existing clients, create new clients, and meet or exceed monthly sales quotas while increasing client satisfaction.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Exceed company standards for productivity and quality - Set performance plans to achieve monthly and annual goals - Provide leadership, guidance, and support to the Inside Sales team - Develop the skills of subordinates through goal-setting, delegation, training, counseling, and performance management - Will be assigned a variety of projects that will impact the department and/or may include working across several functional areas - Professionally and pleasantly communicate with all internal and external customers - Timely response to employee questions and inquiries - Additional tasks as assigned   Qualifications - 3+ years of experience in the auto finance or applicable industry, preferably in the sales, underwriting or funding process - 3+ years of management, supervisor or applicable experience with proven success in driving results and exceeding goals - College degree preferred - Strong understanding of auto loan contracts - Outstanding analytical, problem solving, sales, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Clear verbal and written communications, customer service, time management and leadership skills. - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment - Must have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook   Supervisory Responsibility This position will directly manage Inside Sales Supervisors and indirectly Inside Sales Representatives.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days are Monday through Friday with occasional Saturdays.   Travel Limited travel may be required.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1
ID
2022-3752
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(9/19/2022 8:14 AM)
Summary/Objective The Customer Advocate, Customer Experience I is responsible for working and validating complaints. Key tasks include: investigating, analyzing root cause and disposition of complaints as outlined in ACA’s Compliance Management System Policy, Procedures, and associated Exhibits.      Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Advocates for a positive customer experience while handling or reviewing complaints in an urgent and positive manner. - Works Low-Med complexity items with little/no supervision. - Resolves complaints timely within the appropriate SLA. - Perform direct complaint investigation to determine root cause and accurate disposition. - Investigates & responds to complaints through the complaints systems of record, document management system, and other channels in an accurate manner. - To monitor and expedite resolution of complaints (as needed), per the associated operations processes - Regular monitoring of overall open complaints to ensure resolution by the appropriate SLA, as listed in procedures. - Completes and pass all company required training courses by assigned due date(s). - Provide process improvement recommendations, as applicable. - Ensures that customer contact is professional and courteous in a verbal or written manner. - Other tasks as assigned.   Qualifications - 1+ years of experience in the auto finance or equivalent consumer finance industry - Strong understanding of consumer credit report information - Strong understanding of the auto loan lifecycle - The ability to navigate ACA’s Loan Originating, Servicing System and source documents to research inquiries is preferred - Excellent written and verbal communication skills - Detail oriented - Ability to maintain composure and multitask in a fast paced environment - Excellent computer skills including Microsoft Office, Excel, Windows, SQL, Power Point and the Internet - Must be a self-motivator while actively participating in a team environment   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EE1
ID
2022-3751
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(9/16/2022 11:22 AM)
Summary/Objective  The Manager, Financial Systems will manage the implementation and oversight of financial controls for financial systems within the Finance team, as well as day-to-day business ownership of processes and roles in the systems. IT General Controls, model and data governance standards, SOX-compliant standards, and End User Computing principles will be developed and maintained across Finance teams.  We are looking for professionals that will be strong leaders, excellent communicators, with outstanding problem sovling skills. Essential Functions - Business owner for Workday Financials Platform for ACA as a whole - Coordinate Finance platform development workstreams with project management office - Assist process owners in complying with control policies within Finance by evaluating processes and enhancing controls where needed  - Research and identify best practices relating to ACA’s finance processes, and create project plans to implement changes - Create regular status reporting for ACA management on multiple project workflows - Develop and track KPI’s for finance and Controllership processes - Develop automated and highly efficient processes around data and reporting requirements - Partner with ACA teams and external vendors to coordinate the completion and delivery of financial systems projects - Identify process improvement opportunities in Finance and Controllership departments based on workflows and business needs - Manage periodic review and assessment of end user computing and data governance management policies and procedures - Act as Financial Department bridge to IT   Qualifications - Bachelor’s degree from an accredited college/university in a related field of study or comparable experience - Experience with process risk management - Project management certification or equivalent experience - Coding experience (VBA, SQL) a plus - Exceptional interpersonal, verbal and written communication skills - Strong influencing skills to manage resources from other ACA teams and external vendors - Ability to track and maintain deliverables across a variety of simultaneous workstreams - Proven ability to meet deadlines and manage budgets - Demonstrated ability to think creatively and to innovate - Strong conceptual and problem-solving skills - Must possess the ability to utilize Internet browsers and common desktop applications such as Microsoft Office products including Excel, Word and Outlook  Supervisory Responsibility Manage Implementation Specialists and Analysts as organizational demands require. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.   Hours may vary or exceed 40 in any given week depending on the needs of the business. Travel Less than 10%  travel is expected for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. You are not officially considered an applicant unless you have completed an employment application in ACA’s iCIMS online applicant tracking system. #LI-MB1
ID
2022-3750
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(9/14/2022 4:22 PM)
Summary/Objective American Credit Acceptance (ACA) is one of the nation’s leading indirect auto finance companies; we partner with dealerships across the 50 states to empower the emerging credit consumer to purchase reliable and affordable transportation. The foundation of ACA is our Guiding Principles (integrity, partnership, humility, principled entrepreneurship, initiative and fulfillment), which provide the framework for how we make decisions and execute strategies. We create value for our team members, partners, customers, and communities by acting in accordance with our Guiding Principles, which ultimately leads to a stronger company culture and better business performance.   As the number of consumers we serve continues to grow, so does the Company’s need for diversified and cost efficient financing sources. The Finance Operations is responsible for managing the Company’s funding platforms in order to secure the necessary financial resources to support the Company’s operations. Our funding platform consists of ~$7.5+BN in financing instruments comprised of securitizations (i.e. bonds sold to institutional investors), bank credit facilities and shareholder capital.   The Financial Operations Analyst will collaborate internally with other team members and associates throughout the organization, as well as with external partners such as banks to facilitate efficient funding of the business. The position will be required to think critically and analytically to develop and communicate insights and decision-making tools used to improve operational efficiencies, plan capital and cash needs, and optimize business performance.   We are looking for professionals that will be strong leaders, excellent communicators, with outstanding problem sovling skills.   Essential Functions - Create and prepare monthly servicer reports for ACA’s structured financing programs and credit facilities to monitor compliance, performance, and cash flow - Compilation and completion of daily borrowing activity and related operational data reporting/processes through ACA’s credit facilities with lending partners - Partner with ACA trust services group to coordinate the completion and delivery of all collateral documents for financing arrangements to outside collateral trustees - Partner with IT, funding, and servicing groups to develop automated and highly efficient processes around data and reporting requirements - Create ad-hoc data requests and analysis, as requested by Management in an accurate and timely manner   Qualifications - Bachelor’s degree in accounting or other related field preferred; or at least one (1) year of financial institutional experience within accounting or auditing - Proficient in Microsoft Excel (Pivot tables, vLookup, Index, Match, SumIf functions, etc.). - Experience working in a team-oriented, collaborative environment - Excellent mathematical and creative problem-solving skills - Self-motivated and directed Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel No travel is expected for this position.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.            
ID
2022-3749