Summary/Objective The Sr. Manager, Financial Planning and Analysis will contribute to P&L, liquidity, and capital forecasts, the annual budgeting process, operating expense variance analysis, and a variety of other financial analysis.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Assist in the development and maintenance of monthly Management Reporting Packages - Work with all levels of the organization to report, monitor, and manage key financial and non-financial performance indicators and analyze variances amongst them - Analyze current and past trends in key performance indicators including all areas of revenue, expenses, operations, and portfolio balances/originations - Manage the continued development of budgeting & financial forecasting for a variety of inputs & scenarios - Prepare analysis and interpret complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes - Provide timely explanations of variances between actual results and forecasts/budgets - Ad hoc projects, including financial analysis and key assumption development for business cases / key initiatives - Contribute to quarterly competitor & strategic partner earnings call updates as well as ad hoc competitor analysis reporting - Contribute to bi-monthly industry reporting to ownership team and key executives - Work on special projects to support various business units with their financial analysis - Perform other tasks as assigned Qualifications - 5 - 15 years of experience (Financial Services experience preferred but not required) - CPA, CFA, or MBA preferred but not required - Experience in a financial planning, financial analysis with a proven track record of success - Superior strategic thinking and financial analysis skills, well-developed problem solving skills - Solid financial and analytical skills, ability to communicate effectively across the organization and manage multiple projects/priorities - Strong experience analyzing trends, variances, and other performance measures - Must have the ability to prioritize workload and perform multiple tasks under tight deadlines. Superior attention to detail a must. Must bring a process improvement/work simplification mindset - Ability to work independently and within a team environment, and able to make well-reasoned and timely decisions. - Possess a strong work ethic, hands-on, and be enthused about working in a collaborative team environment - Must be comfortable interacting and working with the executive leadership team - Have the initiative to get results   Supervisory Responsibility This position have supervisory responsibilities of 1 - 6 staff.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Travel This position will require limited to no travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-MR1  

About American Credit Acceptance A national leader in the auto finance industry, American Credit Acceptance (ACA) partners with car dealerships across the country to empower the emerging credit consumer to purchase reliable, affordable transportation. We are a fast-paced, entrepreneurial company that has delivered profitable growth while maintaining a strong culture of compliance and risk management since our inception in 2007.   About the Team Our Legal Department provides guidance and support to the organization on a broad range of issues, including federal and state consumer protection laws, litigation, employment law, and transactional matters. The Assistant General Counsel will be responsible for building a new group within the Legal Department to provide legal services in the areas of consumer bankruptcy, replevin, impound, collections, and related matters.   Your Role   Reporting directly to ACA’s General Counsel, the successful candidate in this role will: - Hire and develop a new team of professionals within the Legal Department who will provide legal services to support ACA’s consumer bankruptcy, replevin, impound, collections, and related work, partnering with outside counsel as needed. - Oversee, manage and guide the day-to-day activity of this new group within the Legal Department. - Provide guidance to internal business partners on matters with significant impact on business initiatives, strategy, and performance, collaborating with and managing outside counsel as needed. - Provide direction on top priorities and allocate resources as needed across internal and external legal teams, understanding when and how to utilize outside counsel and other external resources. - Keep abreast of relevant changes in laws and regulations that may impact the company, proactively identifying potential legal risks, advising on mitigation plans, and providing oversight.   What You Bring -  A strong background in consumer bankruptcy, replevin, impound, collections, and related matters. Experience with related consumer litigation is a plus. - The ability to build trusted relationships with business partners and understand the business, in order to provide guidance that is fact-based, data-driven, and analytically sound. - Excellent written and verbal communication skills. - Experience leading a team of direct reports along with a coaching mentality to identify team strengths and to drive business results. - An eye for anticipating reactions and potential concerns, crafting presentation of information accordingly, and addressing through effective communication. Qualifications - Juris Doctor degree from an accredited law school. - Admitted to practice law in South Carolina or any other jurisdiction. - Minimum 10 years of consumer bankruptcy, replevin, and collection law experience, either law firm or in-house corporate. - At least 5 years of experience managing a team of lawyers and paraprofessionals.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.    Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday during normal business hours. Hours may vary or exceed 40 in any given week depending on the needs of the business.   This position is resident in ACA’s Spartanburg, SC office. Must be able and willing to commute to office 5 days/week.        #LI-JJ1

The Desktop Support Technician III is primarily responsible for driving high levels of customer satisfaction in delivering Tier1 IT services by providing one to one support via ticketing system, phone, and deskside direct support. This position will be required to analyze, research, resolve and document Tier1 IT supportable issues on desktop computers and mobile devices while providing quality customer service. The person filling a PC Technician III position will be expected to display a high level of independent problem solving skills and should be able to deep dive to resolve complex issues in addition to being broadly experienced. The person in this role must be able to time manage and deliver projects on a deadline while keeping up with the daily workflow.     ***This role does not provide visa sponsorship***   Essential Functions  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Providing professional grade customer service experience to our customers.  - Demonstrating ownership when working tickets and escalations and leading the team by example in closing tickets correctly and within SLA.  - Gaining feedback from and following-up with customers to ensure issues have been resolved.  - Working with the HelpDesk manager to deliver on larger projects while meeting SLA on daily tickets.  - Asking probing questions to determine the nature of an issue and walking customers through problem-solving activities with an eye to resolving as many issues as possible at Tier1 level.  - Self-Driven to produce solid documentation around the procedures you use to resolve issues.  - Demonstrating hustle and guiding your peers by example.  - Taking the initiative in supporting your fellow techs and capitalizing on opportunities to share your knowledge with the team.     Qualifications  - 5+ years’ experience with 2+ years either leading a group or being a top tech.  - Ability to demonstrate deeper working knowledge of Active Directory, Microsoft Windows and basic networking appropriate to resolving Tier1 issues quickly and efficiently.  - Knowledge of when to escalate and proactively working with Tier2 to get issues resolved.  - Proven experience completing projects on deadline while maintaining your day to day.  - Must possess a strong ability to multi-task and work in a deadline driven environment.  - Must possess the skills to synthesize information, distill relevant facts and reach logical conclusions.  - Must possess excellent interpersonal, written, and verbal communication skills.  - Must have a positive attitude and the drive to seek constant improvement.  - Must have strong organizational skills.  - Excel skills as they relate to comparing and displaying data preferred.  - ITIL experience as it relates to the desktop is preferred.     Supervisory Responsibility  This position does not have supervisory responsibility.     Work Environment and Physical Demands  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is required to lift at least 50 pounds and have the mobility to keep the storage areas orderly and floors cleaned of IT clutter.     Position Type/Expected Hours of Work  This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects.     Travel  This position will require up to 5% local travel.     EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.     Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    #LI-BP1

About Us At ACA, we're dedicated to leveraging technology to drive our mission forward. We're looking for a DevOps Engineer with a specialization in CI/CD Automation to enhance our software delivery processes. This role is crucial for implementing, maintaining, and optimizing our CI/CD pipelines across various platforms, with a primary focus on tools such as Bitbucket, Bamboo, GitHub, SonarQube, and AWS CloudFormation for Infrastructure as Code (IaC). The ideal candidate will bring a strong blend of technical skills, problem-solving capabilities, and a collaborative spirit to our fast-paced environment.   Please note: this role is not eligible for sponsorship.    Essential Functions - Lead the development and maintenance of CI/CD pipelines for application and database deployment across multiple environments, both cloud and on-premise. - Work closely with development and operations teams to automate and streamline our operations and processes. - Implement and maintain code quality tools and practices, ensuring high standards of security and performance. - Plan and execute monitoring, maintenance, patching, and upgrades of CI/CD tools and infrastructure. - Collaborate with the Information Security team to define and implement security standards and controls, adhering to IT audit requirements. - Engage in problem-solving and troubleshooting for CI/CD pipeline issues, working with a multidisciplinary team to resolve them efficiently. - Document CI/CD processes, standards, and best practices, contributing to a knowledge-sharing culture. - Interact with vendors and service partners to ensure the best tools and technologies are employed effectively.   Qualifications - Bachelor’s Degree in Computer Science, Information Technology, or a related field, with 3-5 years of relevant experience in a DevOps role. - Proven expertise in CI/CD automation with tools like Bitbucket, Bamboo, GitHub, and SonarQube. - Strong experience with AWS CloudFormation for IaC, and familiarity with cloud services from AWS and Azure. - Solid scripting skills (e.g., PowerShell, Python) to automate tasks and workflows. - Deep understanding of Git, including branching strategies and code merge/deployment practices. - Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes) is desirable. - Excellent problem-solving abilities and strong communication and collaboration skills. - Relevant certifications in AWS, Azure, or DevOps methodologies are a plus.   Work Environment and Physical Demands This position is based in a professional office environment and requires regular onsite presence during business hours. You should expect to work extra hours as needed to meet the demands of the business.   EEO Statement ACA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status.   How to Apply Please apply for this job online, refer a friend, or share this opportunity within your network. We're excited to welcome a new member to our team who is passionate about driving efficiency and excellence in our software development lifecycle.          #LI-EP1

About the Role The LMS Administrator provides technical leadership and support for our company wide Learning Management System (LMS), Cornerstone OnDemand.  This role is responsible for technical and operational support and will act as a first line of support for end-users. In addition, this position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional and performance functions.  They will run reports, troubleshoot, and resolve technical issues, etc. The installation of all system updates, upgrades, integrated tools, and other software associated with the LMS fall within the responsibility of the LMS Administrator.   What You'll Do - Provide day-to-day administration of the (LMS) including release management, feature evaluations, and end-user support. - Maintain data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc. - Provide internal employee and external customer user support; creates user groups, assigns user permissions, manual course assignments and adjustments. - Create, and manage performance review tasks. - Train users on the software. - Monitor LMS for errors and audit system functions regularly. - Regularly compile and/or review data inputs, reporting, user participation, and customization of course content etc. - Configure an LMS to support online, hybrid, and blended instruction. - Create and design custom welcome pages and custom pages for associates using HTML and design. - Create Dashboards for various groups showing data. - Develop partnerships with IT, HR, L&D, LMS Cornerstone OnDemand Consultant. What You Bring - Associates degree or higher in an IT or Education related field or equivalent eLearning work experience. - 3-5 years of experience working with Learning Management Systems; Common knowledge of LMS software. - Understanding of data analytics and reporting. - Understanding of MS Excel (e.g.: v-lookups, pivot tables, etc.). - Strong attention to detail, accountability and ownership. - Ability to manage multiple deadlines and projects simultaneously. - Demonstrated skill in identifying customer needs and delivering customer service. - Excellent written and verbal communication skills with the ability to communicate comfortably across all levels of the organization. - Demonstrated ability to explain complex processes and procedures to a novice in a way that is easy to understand. - Demonstrated ability to quickly learn new processes and procedures. - Self-starter who can take the initiative and implement concepts.  Preferred Qualifications: - Experience with Cornerstone administration preferred. Including, but not limited to, Performance, Learning, Engagement and other Modules - Experience in Web design / development using HTML and CSS.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. This position requires that you are able to work in office 100% of the time. Must be able to commute to office or willing to relocate.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.     #LI-JJ1      

Summary/Objective  The Dealer Relations Manager I will prospect, develop, and maintain profitable, quality lending relationships with dealer partners by phone and occasional (optional) in-person visits. This position will grow the business by demonstrating value to all Dealer Management, which requires thorough knowledge of program capabilities and ability to learn industry specifics quickly while meeting sales goals.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   - Manage and maintain a portfolio of existing client dealer relationships on an as needed basis - Execute a prospecting plan to grow existing client dealer base within a defined market - Demonstrate the value and benefits of ACA’s Point of Sale (POS) program - Properly explain the loan documentation process for the client dealer - Define and manage the process for receiving/collecting auto loan application information from client dealer - Maintain and present a professional image via telephone - Quickly identify negative trends or potential issues within the loan application process and know when to escalate  - Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback. - Remain flexible to adapt to changes quickly based on business needs - Perform other tasks as assigned   Qualifications Candidates should meet 80% of the listed qualifications to be considered. - 1+ years of sales and finance experience - Bachelor’s degree in marketing, sales, or business is preferred - Proficient computer skills including working knowledge of Microsoft applications  - Dynamics CRM experience preferred but not required  - Must have the ability to handle multiple tasks and prioritize effectively  - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically - Excellent written and verbal communication skills  - Comfortability presenting information over the phone - Able to work in fast-paced, self-directed entrepreneurial environment - Excellent time management skills, highly energetic, and self-motivated - Ability to clearly communicate and sell program features and benefits - Ability to quickly assess dealer needs, identify issues, and know when to escalate   Supervisory Responsibility This position has no supervisory responsibilities   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel You may be requested to travel on occasion, but it is not required for this position. Applicants should be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.    EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.   ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-AI1

Summary/Objective A Supervisor, Learning & Performance will lead a team of associates who support several functions related to associate performance improvement and development activities.  Learning & Performance team members observe and evaluate customer contacts, facilitate feedback sessions, and deliver training to associates.  This position is responsible for driving adherence to established ACA call models as well as call handling to achieve business outcomes. A Supervisor, Learning & Performance will be expected to establish strong cross-functional relationships quickly. They are expected to demonstrate a continuous improvement mindset, as well as strong commitment to providing positive customer and associate experience. This role operates fully onsite in our Spartanburg, SC office.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Responsible for meeting department goals - Responsible for performing resource planning and allocation to ensure the department/program goals are met - Responsible for performing ongoing monitoring and training of their associates - Perform transaction monitoring based on ACA’s Call Model and quality guidelines to ensure optimal customer experience while maintaining business objectives - Perform ongoing audits to ensure accuracy of the work being performed by the team - Track and report on department results and trends - Ensure timely and accurate remediation of call opportunities - Support onboarding activities for new hires. - Be a change agent in recommending solutions to improve quality, procedures, training, and coaching initiatives - Maintain and host calibration sessions with assigned agents based on identified opportunities for all scorecards - Manage day to day team administrative and personnel matters - Other tasks as assigned Qualifications - Bachelor’s degree or equivalent work experience required   - 3+ years of experience in direct customer contact or servicing environment - 2+ years of experience with call monitoring, compliance, or audit programs - 3+ years of experience providing feedback or coaching   - 2+ years of leadership experience - Extensive experience as a high-performing call center agent   - Proven track record of working across multiple departments - Experience training agents on customer service, sales, negotiations, or retention - Excellent written and verbal communication skills with a high level of professionalism and integrity - Interested in the growth and development of people - Ability to adapt to change and make necessary recommendations for change - Excellent decision making and prioritization skills - Experience with Microsoft suite, especially Excel, Outlook, PowerPoint, and Word Preferred Qualifications - Experience in Collections and or Auto Finance - Experience in speech analytics or other quality management software - Experience directly managing a team of associates Supervisory Responsibility This position will supervise a team of people with various work duties.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position may require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1

Are you passionate about technology and business and ready to learn what it takes to help a private, fast-growing company innovate and execute in a solid financial organization?  Come join our team as a Sr. Software Engineer to design and implement functional software solutions solving business problems and make an impact on the success of this growing organization.   We are looking for aspirational creative technologists that love to learn and have developed a self-curiosity that drives their passion for technology and creating high quality / highly valuable systems.   You will contribute to a strong culture that values working together, tackling challenges, giving and receiving feedback and demonstrates the organizations Guiding Principles on a daily basis.   Your primary objective will be to deliver impactful value by developing high-quality software solutions that meet user needs and align with the organization’s business goals. This will involve analyzing requirements, designing robust solutions, writing efficient code, and conducting thorough testing.  As a Sr Software Engineer, you will have the responsibility to be an active team member, drive projects forward, mentor junior team members and contribute to continuous improvement initiatives.   This is a full-time position based in our Boise, ID office. The candidate will be expected to be onsite during normal business hours.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Deliver impactful and timely business value incrementally through designing, building and testing solutions by applying technical expertise to challenging design, implementation and delivery problems - Contribute across the full-stack of systems, front-end, back-end - Implementation of secure solutions through designing and implementing with a security first focus and utilizing data protection patterns - Work directly with business leaders and subject matter experts to understand the business of American Credit Acceptance to ensure successful delivery of value - Design and build for scalability, performance and maintainability - Make recommendations for improvements to the technology from the assigned information technology platform - Work cross-functionally with other team members: other engineers, testers, product owners, designers, technical and business operations, customer support - Mentor junior engineers, new team members   Minimum Qualifications - Prefer a bachelor’s degree or higher, in Software Engineering or Computer Science strongly preferred or a related discipline - 7+ years of Software Engineering experience - Strong written and verbal communications and teamwork skills   Preferred Qualifications - Strong object-oriented skills (preferably in .net/C#) - Strong database modeling and design skills, both SQL and non-SQL databases - Strong skills in developing for cloud native solutions (preferably AWS experience and AWS certifications a plus) - Strong trouble-shooting skills - Proficient in API design and development and implementing RESTful APIs - Demonstrated understanding of designing and implementing secure solutions with accessibility and security first focus (prefer a strong understand of OWASP security principles) - Demonstrated ability of keeping current with trends in information technology best practices and standards and how to apply this understanding to work projects and processes - Demonstrated knowledge of common architectural and design patterns - Demonstrated focus on quality deliverables with strong emphasis on peer review, implementing automated testing platforms for unit tests, integration tests and acceptance tests - Strong appetite for continuous improvement throughout the SDLC with a habit of asking "why"   Travel This position may require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

The mission of the Infrastructure Engineering Team is to drive innovation change in a fast-paced Agile Product Team organizational structure to support the organization and departmental goals.      The Manager, Infrastructure will own the responsibility over the Infrastructure Engineering (Server, Storage, Cloud and Network Infrastructure) Teams within the IT department. The selected candidate will manage an Innovation team of approximately six to ten cloud, system and network administrators in a fast-paced growing environment. This position requires sharp AWS Cloud, virtualization, Windows, networking, and general infrastructure skills as well as keen customer support, communication and interpersonal skills.    ACA is a highly innovative financial services firm and the success of Infrastructure Engineering is critical to the success of our business. This role is also responsible for ACA engineering personnel, including participation in staffing decisions, performance reviews, and career development. This is a Manager level position with substantial technical and managerial scope.                                                      Essential Functions - Provide leadership to ensure outstanding technical service to all external and internal customers - Provide leadership and direction for Infrastructure and Cloud Roadmaps - Manages and coordinates urgent and complicated support issues which may involve other IT functional areas. - Act as escalation point for all requests and incidents. - Ability to help diagnosis, document and resolve true Root Cause of production issues to eliminate reoccurance - Develop and mature phone/ticket escalation process to ensure free flowing escalation and information within the organization. - Takes initiative and action to respond, resolve and follow-up regarding other innovation team issues in a timely manner. - Maintain a high level of focus within the Infrastructure Engineering Team by prioritizing issues and communicating appropriately. - Ensure that the Teams maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge. - Develop clear and objective metrics to measure individual team members productivity - Ensure team partnership and business knowledge across the organization through job shadowing - Ensures customer service is embedded in the team’s values and culture. - Manage, monitor, and report on new systems implementations are meeting service levels required to support and deliver an exceptional IT support environment. - Works closely with the Information Security during all new systems design and deployments to ensure company security policy, procedures and best practices are being followed to meet regulatory requirements. - Work closely with other Innovation Product Teams to ensure effective design, implementation and steady-state support of projects, solutions, and initiatives. - Provide appropriate documentation for all newly deployed solutions for easy transition to Enterprise Operational Support (E-OPS) - Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on weekdays, weekends, and holidays on a scheduled/rotating basis. - Ability to follow a structured change management / deployment methodology   Qualifications - Minimum of 6 years of progressive career advancement in IT Systems, new system deployments, cloud and Server Operations in relevant industry sectors managing multiple and complex IT Data Centers, Systems, and Cloud as well as on-premise IT Infrastructures - Minimum 4+ years of hands on technical knowledge Leading / Managing Teams large or small and experience with the following: - Cloud solutions implementation in an Agile Environment - Multi-domain Windows enterprise environment - Virtual servers in a VMWare environment - JIRA, Confluence, or similar ticket tracking and documentation system - Solarwinds, NetFlow or similar network monitoring tools - IT audit and compliance - Core Microsoft technologies including but not limited to Windows Servers, Active Directory, Office 365, MS SQL and core Network/Cisco technologies like LAN/WAN, subnets, firewalls, VLAN's, and VPN using Cisco switches, routers and ASA's - Minimum of 3 years comprehensive knowledge & technical experience of cloud systems (preferably AWS), deployment business systems, server technology, storage systems, information security and/or related data center technologies - Advanced network routing & switching a plus - Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy - Assist in formulating and implementing procedures to improve IT service levels - ITIL standard practices and procedures a plus - Must be a team player - Detail oriented and strongly effective analytical skills - Ability to multi-task and work in a deadline driven environment without sacrificing customer service - The ability to quickly assess problems and find workable solutions - The skills to synthesize information, distill relevant facts and reach logical conclusions - Excellent interpersonal, written, and verbal communication skills   Supervisory Responsibility This position has supervisory responsibility to manage a staff of Infrastructure Engineering (Server, Storage, Cloud and Network Infrastructure) personnel . The selected candidate is expected to oversee staff activities, administration and train, coach & mentor accordingly.    Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time in office position with a work schedule of typically Monday-Friday with some schedule variations as needed on nights and weekends.   Travel This position may require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-EP1

Summary/Objective The Trainer dedicated to Servicing will be responsible for administering, organizing and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training.  This role requires close interaction with the Human Resources Department & Operations.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provides orientation support by facilitating training of new employees in the Servicing and Loss Mitigation organization - Perform ongoing and uptraining to existing associates - Partner with business leaders and stakeholders such to determine ongoing departmental training needs and create/deliver content to address. - Organize and help maintain up-to-date training procedure manuals, records and course materials such as handouts and visual aids. - Stay abreast of policy and procedural updates. - Utilize adult learning techniques and training methods to achieve learning objectives. - Utilize a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures. - Conduct coaching with associates by leveraging coaching best practices to assist with performance improvement. - Perform call evaluations and provide coaching - Support trainers by cofacilitating classes - Perform instructor evaluation upon the request of Manager - Other tasks as assigned Qualifications - Bachelor's degree in Education or Organizational Development preferred; one to two years’ experience in content creation and delivery; or equivalent combination of education and experience. - 2+ years of experience delivering training materials in an adult educational environment preferred. - 2+ years of experience supervisory experience preferred. - 1+ year of experience in quality (transaction monitoring) preferred. - Experience in the Customer Service industry; background in Collections or Finance is preferred. - Advanced experience with Excel, Word, and PowerPoint. Supervisory Responsibility This position does have supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel depending on seasonality and business needs.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-SA1

American Credit Acceptance (ACA) has an exciting opportunity for a Manager of IT Audit to join our dynamic Internal Audit team. The IT Audit Manager shall oversee, perform and execute the annual internal audit plan of IT, operational, field, compliance, regulatory and investigative audits to ensure the reliability and integrity of information, compliance with policies and regulations, the safeguarding of assets, the economical and efficient use of resources and established operational objectives of American Credit Acceptance. This responsibility includes assessing IT risk, developing audit scopes, performing IT audit procedures, and preparing internal audit reports reflecting the results of the work performed and reviewing the work of audit staff. The IT Audit Manager will interact heavily with the IT Leadership and must be able to clearly articulate technical related risks to technical and non-technical members of executive management. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Assist in developing and maintaining the Internal Audit IT Risk Assessment. •Primary function will be to plan and perform risk based/security audits in areas including, but not limited to, applications (internal & external facing), databases, operating systems, network, sensitive data, patch management, change management, BCP/DR, third party, cloud, etc. •Oversee the development of IT Audit staff and ensure the execution of the annual audit plan. •Perform regulatory or compliance audits as required. •Interact with external audit firms and provide guidance and support for audit engagements. •Effectively analyzes and assesses risk to develop audit procedures, execute test procedures, and conclude on the operating effectiveness of relevant controls through the development of formal reports. •Leverages appropriate resources for planning the audit engagement, and effectively leads interviews/meetings to ensure relevant information is obtained for analysis. •Performs an appropriate level of testing based on the scope and risk, without over- or under-auditing. •Produces work paper documentation that is clear and concise, provides adequate detail of work performed and conclusions reached, meets department and professional standards, and is sufficient to receive a satisfactory rating from reviewers. •Communicates obstacles or problems as they are encountered throughout the audit. •Step up to plan and lead audits when and as required. •Identifies control issues and findings timely, and ensures findings are based on relevant facts and are accurately characterized (based on risk). •Clearly communicates control findings to Internal Audit Management as they are identified. •Shares IA process and business area knowledge with team members. •Maintaining appropriate industry associations to keep up to date with emerging technologies/IT risks and identify/leverage audit best practices. Ensure Internal Audit team is advised of key developments in all areas of responsibility. •Working with ACA’s external auditors to coordinate IT coverage across areas of responsibility and ensure that audit work is comprehensive and sufficient to allow the external auditors to rely on the work. •Challenges the ‘status-quo’ and brings original ideas to the team. •Fosters a team environment, is inclusive and works well with others. •Other tasks as assigned. Qualifications •Bachelor’s degree in related field required (e.g., Computer Science, Management Information Systems, Accounting) •CISA, CISSP, CISM, or other relevant certification is required. •4+ years of internal and/or external IT audit experience required. •Mix of operational and IT audit experience desired. •Experience as project lead including: - Risk Assessment - Planning - Audit execution - Issue/report writing •Business risk awareness and appropriate judgment to use a risk-based approach while executing the audits. •High level of tact and ability to communicate complex and potentially sensitive issues to various levels of management – both within ACA’s IT functions and outside to key non-technical business personnel. •Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. •Must possess excellent communications skills (written and oral). •Excellent presentation, relationship building and interaction skills. •Must possess strong computer skills (MS Word, Excel, Access, and Power Point). •Must be able to think analytically, independently and objectively. •Ability to work with all levels of staff and management (including C-level executives). •Must have working knowledge of tools & technical processes including: identity & access management, database management; software development and quality assurance methodologies, change management, vulnerability management, penetration testing, data loss prevention, batch processing, business continuity/disaster recovery planning; enterprise architecture, telecommunications, data center operations etc. •Must have working knowledge of and associated risk with Applications (internal & external facing), Storage Systems (SAN, NAS, and Data Warehouse), Database (SQL), OS (Windows/Linux), Client-Server Systems, LAN/WAN, Wireless Networks, Cloud Computing Systems, Microsoft Azure, AWS Active Directory, Microsoft Office 365, Virtualization, etc. •Understanding of IT control frameworks (COBIT, ISO 27002, NIST, ITIL, etc.) is required. •Knowledge of SOX 302/404, SSAE 16/SOC1/2/3, PCI and/or GLBA is a plus. Supervisory Responsibility This position has supervisory responsibilities and will be responsible for day-to-day management of IT Audit staff and their development of subject matter expertise. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. Travel Up to 15% travel is expected for this position. EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Database Administrator II will play a vital role in managing and optimizing our database infrastructure across various platforms. This position will be responsible for the implementation, maintenance, development, and performance of critical databases with primary focus on Microsoft SQL Server, Azure, Amazon Redshift, MySQL, PostgreSQL, and Amazon RDS. The qualified candidate will display excellent problem solving, analytical, communication, coordination and task management skills. Additionally, experience with AWS CloudFormation for infrastructure as code (IaC) will be valuable. The ideal candidate will bring a strong blend of technical expertise, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.   This is a full-time position based in our Spartanburg, SC office. The successful candidate will be expected to work onsite during regular business hours. We will not sponsor applicants for work visas for this position.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Take lead role in maintenance and support of in-house SQL application databases, AWS enterprise data warehouse and BI implementations - Maintenance and management of database environments, Cloud and on-premise’ for multiple line-of-business applications - Assist with support of line-of-business applications and data issues - Planning and executing database monitoring, maintenance, patching and upgrades, and work with infrastructure teams for scheduled maintenance and upgrades - Work with Information Security team to define and implement standards, controls and security; adhere to IT audit requirements - Implement database authorization rules, perform security audit, and perform platform assessment regarding proper support for the selected databases. - Handle multiple projects simultaneously and engage in problem solving on these projects - Collaborate with application architects, product managers, business analysts and technical management team to design, develop and document databases, schemas, tables, functions, triggers, procedures, relationships and other necessary aspects of the database - Contribute to design and develop complex database design from high level business requirements. Must be able to provide database design options, alternatives and recommendations based on experience and best practices for database design - Establish standards for documentation and ensure that all designs are documented. - Work with a team of analysts and Engineers to promote best practices in the organization - Vendor and service partner interactions - Other tasks as assigned   Qualifications - Bachelor’s Degree in Computer Science, Information Technology, or a related field and 3-5 years of experience in a similar role. - Proven experience as a Database Administrator with a focus on SQL Server, MySQL, PostgreSQL, Amazon Redshift, and Amazon RDS. - In depth experience with database installation, configuration and upgrade. - In-depth knowledge of Database backup and recovery of very large databases, typically multi-terabytes. - In-depth knowledge of database performance tuning, optimization, and troubleshooting. - In-depth knowledge of SQL tuning, optimizing complex SQL statements for best possible performance. - Knowledge of data replication & data modeling - Good knowledge with AWS cloud services. - Ability to automate DBA tasks with strong scripting skills (e.g., PowerShell, Python, AWS CloudFormation). - Strong problem solving skills - Experience with database security best practices and compliance standards. - Excellent communication and collaboration skills. - AWS, Azure, or Microsoft SQL Server certifications are a plus.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time in office position. Days of work are typically Monday through Friday. After hours, nights and weekends should be expected from time to time. Hours may vary or exceed 40 in any given week depending on the needs of the business.    Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #LI-BP1

About Us: American Credit Acceptance is a dynamic and rapidly growing indirect auto lender, dedicated to providing affordable financing solutions to our customers. As a market leader, we are committed to leveraging cutting-edge technology to streamline operations and enhance customer experiences. We are currently seeking a seasoned professional to join our team as the Director, Infrastructure.   Position Overview: As the Director, Infrastructure in our Boise office, you will play a pivotal role in shaping and executing our technology strategy. We are seeking a dynamic leader with a deep understanding of IT infrastructure and infrastructure architecture, coupled with strong people leadership abilities. You will be responsible for overseeing the design, implementation, and maintenance of our IT infrastructure to ensure scalability, security, and stability.   Key Responsibilities: - We prioritize servant leadership and excellent customer service. We want you to lead by example - Develop and implement cloud and Infrastructure roadmaps - Lead production issue resolution across all major systems and platforms - Lead an efficient and structured change management/deployment methodology - Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on a rotating schedule. - Provide cloud and infrastructure needs for our multiple product teams - Monitor, manage, and report on new system implementations - Collaborate closely with Information Security for system design and deployment adherence to regulatory requirements. - Collaborate with other cross functional Innovation Product Teams for efficient design, implementation, and steady-state support of projects and initiatives - Establish a culture of DevOps. - Establish and monitor key performance indicators (KPIs) to measure infrastructure performance and identify areas for improvement. - Evaluate, recommend, and implement new technologies to enhance infrastructure efficiency and performance - Provide leadership to ensure the overall IT infrastructure strategy aligned with business objectives. - Provide technical leadership and guidance to the infrastructure team, fostering a culture of collaboration and innovation. Qualifications: - Proven experience (5+ years) in a senior leadership role overseeing IT infrastructure. - Minimum 8+ years of hands-on technical knowledge and experience with the following: - Multi-domain Windows enterprise environment - Virtual servers in a VMWare environment - Virtual desktops in a Citrix environment - JIRA, Confluence, or similar ticket tracking and documentation system - Solarwinds, NetFlow or similar network monitoring tools - IT audit and compliance experience - Bitbucket and Bamboo - Core Microsoft technologies including but not limited to Windows Servers, Azure Active Directory, Office 365, MS SQL - Core Network technologies like LAN/WAN/SDWAN, subnets, Palo Alto firewalls, VLAN’s, and VPN using Cisco switches and routers. - AWS resources including but not limited to EC2, S3 Storage, Lambda, CloudFormation, RDS, in multi-account VPC structure - Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy - Ability to work in a fast paced, deadline driven environment without sacrificing customer service, attention to detail and accuracy If you are a visionary leader with a passion for technology and people, ready to drive innovation in a dynamic organization, we invite you to apply for the position of Director, Infrastructure at American Credit Acceptance.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-JC1

The Deputy Chief Information Security Officer will be responsible for:  - Supporting the CISO in establishing cybersecurity strategy  - Implementing and monitoring the security of information assets with current tools and technologies - Advising in the day to day security operations, incident response, and mentor a team of security professionals - Working closely with business leaders, technology leaders, and privacy professionals to assure the organization meets current standards, complies with regulatory requirements, and addresses the future direction of the business. Detailed Responsibilities   - The Deputy CISO must be able to anticipate emerging threats as they relate to the changing business environment and work with the organization to address and mitigate any risks associated with these threats. Teamwork with the DEPUTY CISO, legal, vendor management, IT operations, and the business are critical. - The Deputy CISO will advise and coach the Information Security Office functions and will be responsible for design, implementation, and maintenance of controls and procedures to ensure the integrity and security for all computer-based systems and networks across all technical platforms. In addition, the Deputy CISO will review the identity management lifecycle and work with the vendor management organization to assure third party vendors and contractors meet company standards. The Deputy CISO will work closely with other business groups and stakeholders, including Legal, Compliance, Audit and Risk, ensuring the protection of information and assets including data, systems, databases, networks, and other resources.  -  The DEPUTY CISO will recommend information security investments which mitigate cyber and insider risks, strengthen defenses, and reduce vulnerabilities for development, internal, and client facing systems and products. In this role, the DEPUTY CISO must be able to not only assist the CISO with the strategic vision but must also be able to help implement and execute against it. The ability to communicate to peers, subordinates, and executive management are critical to the success of the DEPUTY CISO.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  - At the direction of the CISO, help implement, and monitor a strategic, comprehensive enterprise information security and risk management program.  - Leverage information security experts and technology to support a secure infrastructure, secure applications, and overall data security; lead strategic security planning with IT Operations, development teams, and users across the organization.  - Develop, communicate, and ensure compliance with organizational security policies and standards; proactively work with business units to implement practices that meet defined policies and standards for information security.  - Create and manage information security and risk management awareness training programs for employees, contractors, and approved system users.  - Work directly with business units to facilitate IT risk analysis and risk management processes; identify acceptable levels of risk and establish roles and responsibilities regarding information classification and protection.  - Provide subject matter expertise to executive management on a broad range of information security standards, best practices, and compliance requirements.  - Work with developers and architects to ensure security is appropriately built in the development cycle. Coordinate the performance of internal and external network and systems vulnerability assessments and penetration tests. - Facilitate the review and verification of all new third-party vendors with respect to their information security policies and procedures.  - Coordinate organizational efforts in response to security events.  - Develop business-relevant metrics to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of the security program.  - Provide coaching and professional mentorship  of the day-to-day security operations. - Review and advise on all application projects impacting information security.  - Provide coaching and professional mentorship of the day-to-day security operations and/or other administrative areas.  - Assess information security risk as well as conduct functionality and gap analyses to determine the extent to which key business areas and infrastructure comply with statutory and regulatory requirements.     Qualifications - 8+ years of experience in the information security field and 5+ years of leadership in an information security role.  - Experience with financial industry compliance regulations.  - Experience in developing a young organization is a significant advantage.  - Proven experience with current IT security technologies.  - Demonstrated experience with information security frameworks.  - Demonstrated understanding of technological trends and developments in the areas of information security, risk management, web architectures, and cloud computing.  - Demonstrated ability to frame security and risk-related concepts to both technical and nontechnical audiences.  - Bachelor’s degree or equivalent experience in an IT-related discipline.  - 3+ years in business architecture, project management, reengineering, IT consulting or other relevant experience.  - BA/BS required, MBA, MIS or other relevant post-graduate degree a plus.  - Ability to drive execution of aggressive goals through effective planning, prioritization, resource management, and follow through.  - Proven track record of building influential relationships with internal customers; ability to influence across departmental lines without direct authority. - Ability to think strategically and identify and understand business needs and translate into strategic direction, plans and solutions.  - Experience working with business process reengineering and IT solutioning; experience working on project teams bringing together both business & technology. Capable of explaining technical concepts to a non-technical audience.  - Superior verbal and written communication skills, including ability to tailor communications based on audience.  - Experience leading people, with demonstrated ability to attract, develop, motivate and retain talent.  - Proficiency in interpreting financial results and business data to identify opportunities and risks.  - Preferred hands-on technology and process experience includes Privileged Access Management (PAM) vendor implementations, Active Directory hardening, vulnerability management software, SOC operations, Cloud security, Endpoint detection software, SIEM implementations, Governance Risk and Controls (GRC) tools and processes.   Supervisory Responsibility This position may involve supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule from Monday through Friday with some schedule variations as needed. Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel Up to 10% travel may be needed in this role.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Director, Digital Product Management will be responsible for strategy, planning, implementation and full life-cycle management of multiple IT Product teams with 10-20 team members. The Director has responsibility for optimizing the quality and performance of assigned product teams. The successful candidate will work closely with executive management and product team members to uncover key insights and develop objective driven product strategies to enhance the value provided to internal, B2B and end customer relationships.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Develop overall goals and lead/lag indicators for assigned product teams - Develop strategic road-map for assigned product teams - Prioritize new products, projects, and features based on ROI analysis, customer feedback/data and strategic need - Create a high performing team and identify/implement improvements to output and team culture - Work with and influence dependent product teams to ensure time lines and dependencies are satisfied - Instill a culture of agility. Implement Agile and Scrum principles and processes to accomplish the goals of assigned product teams - Leverage AWS to improve team output and automate infrastructure, development, and QA processes - Determine when the team should prioritize production stability and scalability work vs. new development work - Create a DevOps team culture that values frequent deployments, product stability (compliance, security, and production uptime), and increased innovation output - The ideal candidate can quickly learn the business, determine improvement opportunities, perform research to identify the best technology solution, and deploy the solution to production - Can distinguish between opportunities that should be rapidly deployed in a POC model to test hypothesis/assumption vs. determining criteria and approach to deploy an MVP to production   Qualifications - 8+ years experience working with IT products in product management - Preferred experience delivering solutions with: ecommerce, digital customer engagement, data science, custom applications, and/or COTS products - Demonstrated ability to bring POCs/MVPs to market in 2-8 weeks from idea to initial deployment - Demonstrated ability to scale products to an expanded user base and support new business growth - Deep experience managing the performance and professional development of a high-functioning team - Has good judgment to navigate product team decisions - Is relentlessly focused on business value and is a thought leader within a business area or customer experience - Strong understanding of and experience with: wireframes and other user experience tools/methodologies, clickable prototypes, analytics, a/b testing, websites, mobile - Track record of building strong relationships with business and technology partners and uses influence to achieve outcomes - Experience instilling a culture of innovation, execution, collaboration and accountability.    Supervisory Responsibility This position has supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a Full-Time position. Days and hours of work are primarily Monday through Friday 9:00 AM to 6:00 PM.  Occasional weekends may be required.   Travel This position will require up to 20% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   #LI-BP1

Summary/Objective The Manager, Process Improvement is responsible for identifying and prioritizing opportunities to create value through exceptional Business Acumen and Analytical capabilities; then pursue them using a holistic Continuous Improvement approach to ensure their long-term adoption.   Essential Functions Apply exceptional problem-solving skills to identify, analyze, and solve complex business challenges following a Continuous Improvement Methodology:   - Contribute to the creation, implementation and maintenance of policies, processes and procedures to aid and improve operational performance; - Conduct Root Cause Analysis by identifying the problem, collecting data, identifying causal factors and root cause (s) and implementing solutions to move the project forward; - Continuously move high priority initiatives forward by collecting, analyzing and interpreting data and translating the analytical findings to a non-analytical audience; - Develop and manage Key Performance Indicators (KPI’s) for each area of responsibility; - Use Continuous Improvement Methodology such as Value Stream Mapping (VSM) to identify waste, reduce cycle times, and identify opportunities for improvement, optimizing the improvement process; - Analyze each projects’ area of opportunity through understanding risks, budgets, value generation potential and level of effort to drive results; Generate actionable recommendations for key and executive stakeholders; - Lead Kaizen events and provide Subject Matter Expert (SME) advice to a team of Continuous Improvement Engineers. - Lead a multi-disciplinary project team for the implementation of each selected improvement track; - Ensure that the improved process is replicable and that gains are materialized and sustainable; - Lead and develop a team to drive business performance and continuous improvement; and - Champion the development of the Continuous Improvement Culture within ACA   Qualifications - BS in Industrial, Systems, Mechanical or Chemical Engineering or Business-Related field - Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment - Able to jump in and solve complex problems using analytics and strategic thinking. - Strong mathematical and analytical skills. - 3+ years of Project Management Experience - Ability to clearly communicate with stakeholders with different backgrounds and at different levels in the organization - Technical skills: Python, SQL - Lean or Six Sigma Green Belt Certification or higher (this role will require the candidate to lead Kaizen events, perform Root Cause analysis, etc.)   Preferred - 5 GPA or higher - Master’s degree in a related discipline - Technical skills: R, UI Path, or other RPA software     Supervisory Responsibility This position has supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Up to 25% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-KL1

The Data Analyst with Spartan Financial Partners will provide critical data processing, reporting, and analytics capabilities. This role would analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. Supports leadership team with data consultation, data gathering, and data analysis.   We will not sponsor applicants for work visas for this position.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Quantitative and qualitative analysis; communicate with business customers to establish data requirements - Data preparation tasks, including acquisition, cleaning, storage, and quality assurance - Create tools or queries to obtain data from central data repository for the purposes of reporting, analysis, and process improvement - Present final analysis to customers - Participate on project teams Qualifications - Bachelor’s degree - Experience with SQL or similar data querying language - Experience with programming language Preferred Qualifications - Degree from an analytical field - 1+ years experience with SQL - 2+ years experience in programming   To be successful in this role, you will need to demonstrate the characteristics our Guiding Principles: Integrity - Conduct all business in an honest, forthright, and ethical manner. Partnership - Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility - Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship - Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative - Be decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment - Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is required to lift at least 50 pounds and have the mobility to keep the storage areas orderly and floors cleaned of IT clutter. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   You are not officially considered an applicant unless you have completed an employment application in ACA's online applicant tracking system, iCIMS.   #LI-KL1

About Us: American Credit Acceptance is a dynamic and rapidly growing indirect auto lender, dedicated to providing affordable financing solutions to our customers. As a market leader, we are committed to leveraging cutting-edge technology to streamline operations and enhance customer experiences. We are currently seeking a seasoned professional to join our team as the Director, Infrastructure.   Location Highlights: Spartanburg, SC Nestled in the foothills of the picturesque Blue Ridge Mountains, Spartanburg offers a unique blend of Southern charm and modern amenities. With a rich history, vibrant cultural scene, and a thriving economy, Spartanburg is a fantastic place to live and work. Enjoy a cost of living that is below the national average, a diverse culinary scene, and easy access to outdoor activities, making Spartanburg an ideal location for professionals seeking a balanced and fulfilling lifestyle.   Position Overview: As the Director, Infrastructure, you will play a pivotal role in shaping and executing our technology strategy. We are seeking a dynamic leader with a deep understanding of IT infrastructure and infrastructure architecture, coupled with strong people leadership abilities. You will be responsible for overseeing the design, implementation, and maintenance of our IT infrastructure to ensure scalability, security, and stability.   Key Responsibilities: - We prioritize servant leadership and excellent customer service. We want you to lead by example - Develop and implement cloud and Infrastructure roadmaps - Lead production issue resolution across all major systems and platforms - Lead an efficient and structured change management/deployment methodology - Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on a rotating schedule. - Provide cloud and infrastructure needs for our multiple product teams - Monitor, manage, and report on new system implementations - Collaborate closely with Information Security for system design and deployment adherence to regulatory requirements. - Collaborate with other cross functional Innovation Product Teams for efficient design, implementation, and steady-state support of projects and initiatives - Establish a culture of DevOps. - Establish and monitor key performance indicators (KPIs) to measure infrastructure performance and identify areas for improvement. - Evaluate, recommend, and implement new technologies to enhance infrastructure efficiency and performance - Provide leadership to ensure the overall IT infrastructure strategy aligned with business objectives. - Provide technical leadership and guidance to the infrastructure team, fostering a culture of collaboration and innovation. Qualifications: - Proven experience (5+ years) in a senior leadership role overseeing IT infrastructure. - Minimum 8+ years of hands-on technical knowledge and experience with the following: - Multi-domain Windows enterprise environment - Virtual servers in a VMWare environment - Virtual desktops in a Citrix environment - JIRA, Confluence, or similar ticket tracking and documentation system - Solarwinds, NetFlow or similar network monitoring tools - IT audit and compliance experience - Bitbucket and Bamboo - Core Microsoft technologies including but not limited to Windows Servers, Azure Active Directory, Office 365, MS SQL - Core Network technologies like LAN/WAN/SDWAN, subnets, Palo Alto firewalls, VLAN’s, and VPN using Cisco switches and routers. - AWS resources including but not limited to EC2, S3 Storage, Lambda, CloudFormation, RDS, in multi-account VPC structure - Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy - Ability to work in a fast paced, deadline driven environment without sacrificing customer service, attention to detail and accuracy If you are a visionary leader with a passion for technology and people, ready to drive innovation in a dynamic organization, we invite you to apply for the position of Director, Infrastructure at American Credit Acceptance.   EEO Statement  ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   #LI-JC1

About American Credit Acceptance A national leader in the auto finance industry, American Credit Acceptance partners with car dealerships across the country to empower the emerging credit consumer to purchase reliable, affordable transportation. We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007.   About the Team As a core member of our Senior Leadership team, you’ll partner with accomplished professionals across offices in Spartanburg, South Carolina, Boise, Idaho, Atlanta, Georgia, and the Caribbean to grow and lead a robust servicing organization of approximately 100-300 associates.    Your Role - Lead, coach and develop a team of direct reports - Optimize the execution of servicing processes - Evaluate and make recommendations related to organizational structure, talent assessment, staffing levels, process flows and technology needs   - Design and implement processes to improve business performance, compliance, customer experience and associate experience. - Shape a strategic vision for the servicing organization for optimal operational performance, under the framework of innovation and continuous improvement - Develop forward thinking staffing models based on growth projections, domestic and offshore staffing ratios, and an evolving lending climate Qualifications - 10-15+ years leading large teams within rapidly evolving organizations   - P & L responsibility of $5-10MM - Bachelor's Degree in a field related to industry or equivalent experience   - C-level communication and presentation experience   - Previous Audit and Compliance experience   - Excellent analytical abilities with experience interpreting data   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.   #LI-MR1

The Senior Information Security Architect is responsible for developing and maintaining robust security architectures and strategies for safeguarding the organization's cloud-based infrastructure, applications, and data. This role requires a deep understanding of cloud security technologies, compliance standards, and best practices to ensure the confidentiality, integrity, and availability of sensitive information. The Information Security Architect will collaborate with cross-functional teams to design, implement, and manage security solutions in cloud environments.   Essential Functions  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Security Infrastructure Architecture: - Develop and implement a comprehensive security architecture for-on-premisis and cloud technologies  that are  aligned with the CISO’s overall strategy for the information security organization.’. - Stay current with emerging on-premisis and cloud security threats, vulnerabilities, and trends to proactively address potential risks. - Actively participate within  ACA technology  Committees where  solutions are evaluated for the enterprise  - Design and document secure on-premisis and cloud security architectures, taking into account multi-cloud and hybrid cloud environments. - Create and maintain security reference architectures, patterns, and guidelines.. - Understand and participate in the configuration of solutions  and strategies that satisfy NIST Cybersecurity Framework control objectives in collaboration with the department’s GRC team. Identity and Access Management (IAM): - Implement robust IAM solutions to manage user access, roles, and permissions effectively. - Enforce strong authentication and authorization mechanisms  - Assist the IAM team with privileged access management (PAM) solutions and deployment architectures. Data Protection: - Develop strategies for data encryption, PKI, tokenization, and masking in the cloud and on-premisis. - Architectdata leakage prevention (DLP) measures and systems  to protect sensitive information.  - Provide architecture advisory and solutions that satisfy NIST data protection controls. Network Security: - Provide architectural design and implementation guidance to information security teams to secure network configurations in the cloud and on-premisis, including firewall rules, virtual private networks, and network segmentation. - Implement network monitoring and intrusion detection systems. Compliance and Governance: - Ensure cloud and on-premesis environments comply with industry standards and regulations (e.g., HIPAA, PCI DSS, NYDFS, NIST). - Collaborate with GRC teams to ensure proper monitoring and reporting mechanisms. - Maintain an active role within the enterprise GRC teams within Information Security, Compliance, and Internal Audit. Security Operations: - Collaborate with the security operations center (SOC) to define incident response procedures and threat hunting strategies specific to cloud and on-premises environments. - Assist with continuous improvement of ACA SOC operations where security logs and events are monitored and analyzed to detect and respond to security incidents promptly. - Assist the SOC teams to ensure appropriate level of alerting is configured across all  environments Security Testing and Assessment: - Support regular security assessments, vulnerability scanning, and penetration testing of assets. - Advise upon identified vulnerabilities and assist with translating risk ratings to ACA risk rating. Security Awareness and Training: - Assist with training programs for employees and other stakeholders. - Promote a culture of security awareness and compliance within the organization. Vendor and Third-Party Risk Management: - Assess security risks associated with cloud service providers and third-party integrations. - Review and recommend security terms within cloud solution contracts (includes SaaS, IaaP solutions) Strategy Planning: - Evaluate documented architectures and analyze trends for ways to prevent future problems - Research and recommend innovative, and where possible, automated approaches for information security team  tasks. - Identify approaches to solutions that leverage our resources and provide economies of scale - Keep current with the latest security technologies and coach staff regarding leading and best practice strategies and solutions  Personal Attributes: - Ability to conduct research into a wide range of computing issues as required  - Ability to absorb and retain information quickly  - Ability to present ideas in user-friendly language  - Highly self-motivated and directed  - Keen attention to detail  - Ability to effectively prioritize and execute tasks in a high-pressure environment   - Exceptional customer service orientation  - Experience working in a team-oriented, collaborative environment  - Have a strong desire to learn continually and grow professionally  Qualifications  - College diploma or university degree in the field of computer science or management information systems is preferred - A minimum of 10 years IT experience; at least three of those years focused on IT security, infrastructure, cloud or application-level vulnerability testing and remediation - Strong understanding of enterprise, network, system, distributed application and application-level security issues.  - Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)  - Understanding of the system hardening processes, tools, guidelines and benchmarks (including Mitre Att&ck framework).  - Strong experience and detailed technical knowledge in security engineering, system and network security, authentication and security protocols, cryptography, and application security  - Basic knowledge of Linux, Windows, systems  - Coding and/or scripting experience required - Working knowledge of a range of diagnostic utilities  - Exceptional written and oral communication skills  - Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills  - Strong documentation skills  - CISSP Certification preferred  - Cloud Architect Certification preferred - Cloud Security Certificate  preferred - AWS, Azure, or Google Cloud Platform experience is a requirement for the senior position within the organization  - Implementation experience with privileged access management (PAM) solutions.   Supervisory Responsibility This position may have supervisory responsibilities.                    Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations of weekday, weekend, and sometimes monthly on-call duties as needed.   Travel This position will require up to 5% local travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   #LI-KL1