American Credit Acceptance

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Job Locations US-SC-Spartanburg
Posted Date 2 days ago(8/3/2021 12:06 PM)
Want to work with an energetic and motivated Talent Acquisition team?  Be a part of selling a growing company while selling Spartanburg's growth as well?  Check out our Corporate Recruiter role and continue to build upon great relationships between Operations and TA!   This Corporate Recruiter leads the recruitment process and strategy for Operations positions (within our Servicing teams). This position carries out the full recruiting life cycle, while managing vendor relationships and hiring manager relationships.  This person will partner with local services to help create a pipeline of interested applicants, as well as think of creative ideas to attract candidates to ACA.  We are seeking someone with experience recruiting in volume for operations/production roles.      Responsibilities - Create the recruitment strategy for each open assigned position in partnership with the Hiring Manager - Perform full life cycle recruiting functions; from pre-screen interviews to organizing debrief meetings to offer coordination with necessary paperwork.   - Meet all hiring goals; including time to fill, retention, etc. - Create and maintain a pipeline of qualified candidates - Find and utilize multiple recruiting sources to proactively search for passive candidates - Develop and maintain an effective partnership with Hiring Managers - Track all stages of the recruitment and hiring process in the Applicant Tracking System - Produce reports showing the total number of applications, pre-screens, office interviews, offers, declines, and hires Qualifications - 1-3+ years of recruitment experience is required. - 1+ years of experience with a fast paced Human Resources team preferred as this is a corporate environment and teamwork is essential - Ability to take initiative and creatively solve problems - Experience effectively utilizing social media resources in recruitment - College Degree in Human Resources, Marketing or other relevant area of study preferred Supervisory Responsibility This position has no supervisory responsibilities.    Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3124
Job Locations US-Spartanburg
Posted Date 2 days ago(8/3/2021 1:14 PM)
Are you passionate about technology and business, and ready to learn what it takes to help a private, fast-growing company innovate and execute in the fintech space?  Join our team as an Experienced .NET Developer.  Will also need Front-end experience with Anuglar or React.   We are looking for an API Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.   Responsibilities - Integration of user-facing elements developed by a front-end developers with server side logic - Building reusable code and libraries for future use - Optimization of the application for maximum speed and scalability - Implementation of security and data protection - Design and implementation of data storage solutions - Work on a scrum team to deliver software solutions by providing the essential benefit to the customers by delivering the simplest solution to the functional requirement. - Work cross-functionally with other team members: other engineers, testers, product owners, designers, Ops, customer support - Mentor junior engineers, new team members, and apply technical expertise to challenging programming and design problems - Use disparate pieces of information to drive investigation and problem solving - Demonstrate an understanding of current trends in information technology best practices and standards and how to apply this understanding to work projects and processes. - Make recommendations for improvements to the technology from the assigned information technology platform - Join agile Product Teams practicing rapid software development and delivery - Work directly with business leaders and subject matter experts on the most important things that drive value to the business Qualifications - Proficient knowledge of C# (3-5 years) - Proficient understanding of code versioning tools, such as Git - Proficient with SQL - Front-end experience with UI/UX, Angular preferred - Experience in a Cloud environment, preferably AWS/serverless including AWS certifications - Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3 - Understanding accessibility and security compliance - User authentication and authorization between multiple systems, servers, and environments - Integration of multiple data sources and databases into one system - Management of hosting environment, including database administration and scaling an application to support load changes - Data migration, transformation, and scripting - Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform - Creating database schemas that represent and support business processes - Implementing automated testing platforms and unit tests - Proficient understanding of OWASP security principles - Understanding of “session management” in a distributed server environment - Familiarity with XML markup as well as JSON data formats - Basic understanding of the HTTP/S protocol - Prefer a Bachelor’s Degree or higher, in Computer Science strongly preferred or a related discipline with at least 3 years of experience. - Preferred skills to include Python and AWS. American Credit Acceptance is an equal opportunity employer.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3123
Job Locations US-Spartanburg
Posted Date 6 days ago(7/30/2021 9:52 AM)
Are you passionate about technology and business, and ready to learn what it takes to help a private, fast-growing company innovate and execute in the fintech space?  Join our team as an Experienced .NET Developer.  Will also need Front-end experience with Anuglar or React.   We are looking for an API Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.   Responsibilities - Integration of user-facing elements developed by a front-end developers with server side logic - Building reusable code and libraries for future use - Optimization of the application for maximum speed and scalability - Implementation of security and data protection - Design and implementation of data storage solutions - Work on a scrum team to deliver software solutions by providing the essential benefit to the customers by delivering the simplest solution to the functional requirement. - Work cross-functionally with other team members: other engineers, testers, product owners, designers, Ops, customer support - Mentor junior engineers, new team members, and apply technical expertise to challenging programming and design problems - Use disparate pieces of information to drive investigation and problem solving - Demonstrate an understanding of current trends in information technology best practices and standards and how to apply this understanding to work projects and processes. - Make recommendations for improvements to the technology from the assigned information technology platform - Join agile Product Teams practicing rapid software development and delivery - Work directly with business leaders and subject matter experts on the most important things that drive value to the business Qualifications - Proficient knowledge of C# (3-5 years) - Proficient understanding of code versioning tools, such as Git - Proficient with SQL - Front-end experience with UI/UX, Angular preferred - Experience in a Cloud environment, preferably AWS/serverless including AWS certifications - Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3 - Understanding accessibility and security compliance - User authentication and authorization between multiple systems, servers, and environments - Integration of multiple data sources and databases into one system - Management of hosting environment, including database administration and scaling an application to support load changes - Data migration, transformation, and scripting - Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform - Creating database schemas that represent and support business processes - Implementing automated testing platforms and unit tests - Proficient understanding of OWASP security principles - Understanding of “session management” in a distributed server environment - Familiarity with XML markup as well as JSON data formats - Basic understanding of the HTTP/S protocol - Prefer a Bachelor’s Degree or higher, in Computer Science strongly preferred or a related discipline with at least 3 years of experience. - Preferred skills to include Python and AWS. American Credit Acceptance is an equal opportunity employer.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3121
Job Locations US-Spartanburg
Posted Date 6 days ago(7/30/2021 9:46 AM)
The Portfolio Reporting Specialist will the monitor, track, and report on all account’s activities in their portfolio. As an established and growing company, we seek an entrepreneurial individual with a keen attention to detail and a knack for solving problems and creating efficiencies. This position will also participate in portfolio management processes and in managing client relationships.   Responsibilities   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Prepare multiple monthly reconciliation reports within required deadlines - Coordinate data from multiple sources in various formats to complete reconciliations - Review and balancing of each client’s collection account and borrowing base - Finalize weekly and or monthly reports and obtain client approval - Attend Audit discussions and follow up on findings with clients - Maintain relationship with client (goodwill, problem solving…) - Make sure that all reporting/information from clients are in compliance - Work with other team members to advise and assist - Other tasks as assigned Qualifications - Experience working in a team orientated/collaborative environment - Undergraduate degree preferred - Highly proficient in Excel - Experience in gathering and manipulating data in order to drive results - Ability to communicate ideas in both a technical and user-friendly way with individuals from various backgrounds - Excellent written and oral communication skills - Strong relationship management skills as well as interpersonal skills - Ability to maintain composure and multitask in a fast paced environment - Excellent organizational and problem solving skills - Highly self-motivated and directed -   Supervisory Responsibility This position has no supervisory responsibilities.                                                Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position may require some travel in the future.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3120
Job Locations US-ID-Boise
Posted Date 1 week ago(7/27/2021 10:22 AM)
As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect car vehicle payment, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 to 300 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis.     Who We Are… American Credit Acceptance (ACA) is a $4 billion rapidly growing auto finance company with year after year growth between 20-50%. As a privately-owned organization, headquartered in Spartanburg, SC, ACA can adapt quickly and fluidly to market changes while also providing opportunity for the right candidate to drive innovation, change, and growth.   We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development.   ACA offers a competitive benefits package that includes: - Medical/Dental/Vision - Paid Time Off (PTO) - 401(K) - Career growth and advancement opportunities - Tuition reimbursement - Quarterly paid time to volunteer within the community Benefits offered as a Servicing Specialist - Competitive Wage - Monthly Customer Service bonus potential - No weekends Experience and Abilities: - 1+ year of collections, customer service, or sales experience - Ability to speak clearly and professionally on the telephone and document conversation - Excellent problem solver with an ability to prioritize - Strong attention to detail - Adept at navigating various computer applications simultaneously   Work Schedule and Travel This is a full-time position. Days and hours of work are Monday and Friday- 10:00 a.m. - - 7:00 p.m., Tuesday through Thursday 9:00 a.m. - 6:00 p.m.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3118
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(7/26/2021 4:23 PM)
The Customer Contact Monitoring (CCM) Specialist is responsible for activities involving quality assurance and compliance with all applicable company and Servicing policies, procedures and regulatory requirements.   Responsibilities   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Document quality scores against established guidelines and provide feedback to Servicing associates about monitored calls - Accurately respond to questions from associates regarding subject matter and call handling issues - Investigate policy and procedure exceptions - Ensure departmental production goals are met - Proactively making suggestions on ways to maximize the effectiveness of the CCM process - Other tasks as assigned Qualifications - 1+ years of experience in the auto finance or equivalent consumer finance industry - Strong understanding of customer service/collections calls - A thorough understanding of the auto loan lifecycle - Excellent written and verbal communication skills - Excellent computer skills including Microsoft Office, Windows, SQL, Power Point and the Internet - Detail oriented - Demonstrates good judgment - Strong interpersonal skills and ability to work well with a wide range of people - Dependable and adheres to time lines and schedules. - Ability to maintain composure and multitask in a fast paced environment - Must be a self-motivator while actively participating in a team environment - Must be able to sit at a desk, type, and talk on a phone for extended periods of time   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel No travel is expected for this position.   EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3117
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(7/27/2021 8:55 AM)
Summary/Objective This role will primarily be responsible for owning and managing the preparation of technical accounting research to ensure compliance and consistency with U.S. GAAP and relevant U.S. consumer finance institution guidance as promulgated by the FDIC, FRB, OCC, and SEC.  In addition, this role will help prepare necessary information for external users of the financial statements including external auditors.    Essential Functions - Actively participate and help drive the solutions for ASC 326 – CECL implementation. - Lead the Company in implementation of new accounting standards, main point of contact regarding any technical accounting assessment and compliance, and serve as a company-wide technical accounting resource for ad-hoc questions and initiatives - Delivers guidance and advisory services to stakeholders in connection with the application of U.S. generally accepted accounting principles (GAAP) to new, significant and/or non-routine transactions including. - Prepares technical accounting analyses that must be on a consistently proactive basis, well documented, soundly reasoned and demonstrate a clear understanding of covered business activities. - Monitors standard setting developments in GAAP that could impact the Company's accounting policies, practices and disclosures. Ability to research and interpret technical accounting guidance, document conclusions in an organized logical manner, and ability to discuss conclusions with management. - Participates in the presentation of interpretative views to management that pertain to new or non-standard transactions or standard setting developments in GAAP. - Prepare and review disclosures to be made in the Company's financial statements and collaborates with financial reporting resources to ensure accuracy and completeness of such information. - Own/Assist certain sections of the GAAP financial statements and actively participate in driving the positive financial audit outcome. - Prepare other ad-hoc analyses necessary to help with the complex accounting implications. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Qualifications - Bachelors in Accounting. - Certified Public Accountant - Public accounting experience. Big 4 experience is preferred. - Excellent knowledge and understanding of US GAAP and US RAP for financial institutions. - Extensive technical accounting project/research experience    Other Knowledge, Skills And Abilities - Strong project management, leadership, relationship development and people management skills. Ability to establish and maintain effective working relationships. - Excellent interpersonal skills with ability to communicate in a consistently professional, effective, and concise manner. - Demonstrates initiative and is self-motivated. - Strong analytical and problem-solving skills and ability to make sound decisions. - Ability to multi-task and consistently meet deadlines. - Results orientation with an ability to manage the overall project, collaborate with different individuals across the organization, and “roll-up the sleeves” in order to accomplish all necessary tasks. - Must possess excellent written, presentation and organizational sills - Can do attitude, and a willingness to roll your sleeves up and get the job done - Ability to work independently, with general direction and guidance.   Supervisory Responsibility NA   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel Minimum travel requirements   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ID
2021-3116
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(7/23/2021 10:13 AM)
Hear what our employees have to say… “ACA has shown me more appreciation in the last 90 plus days than my old job did in the 5 years I worked for them.”                                                                                                                                                                                      - Servicing team member   “ACA offers a real team environment where they expect and respect employees to give their feedback, to help the company run better, to help make our jobs more accessible to better serve our customers.”                                                                                                                                                 - Servicing Team Lead   As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect car vehicle payment, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 to 300 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis. ACA offers a competitive benefits package that includes: - Medical/Dental/Vision - Paid Time Off (PTO) - 401(K) - Tuition reimbursement - Quarterly paid time to volunteer within the community What you can expect from American Credit Acceptance - Training on your first day and beyond! - Career growth and advancement opportunities - Opportunities to grow as a Collections Specialist - Opportunities to grow within leadership - Opportunities to grow within other areas of the company Benefits offered as a Servicing Specialist - Competitive Hourly Wage - Monthly Customer Service bonus potential - No weekends   Experience and Abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 1+ year of collections, customer service, or sales experience - Ability to speak clearly and professionally on the telephone and document conversation - Excellent problem solver with an ability to prioritize - Strong attention to detail - Adept at navigating various computer applications simultaneously Work Schedule This is a full-time position. Days and hours of work are Monday through Friday, working a combination of 8:00 am to 5:00 pm and 10:00 am to 7:00 pm. Must be available to work one to two 10:00am – 7:00pm shifts per week.   Who We Are… American Credit Acceptance (ACA) is a $4 billion rapidly growing auto finance company with year after year growth between 20-50%. As a privately-owned organization, headquartered in Spartanburg, SC, ACA can adapt quickly and fluidly to market changes while also providing opportunity for the right candidate to drive innovation, change, and growth.   We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3114
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(7/23/2021 8:29 AM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for the day-to-day operations of the funding and underwriting functions within the originations team and for maximizing loan performance and contract processing through effective execution/management of the credit function and team -  This role will identify needs and opportunities within the department and manage implementation processes. - We expect our leaders to develop our associates and overall department skillset progression. - We are relentless in our pursuit to get better every day and look for people that can help us do that.    Ideal candidate qualifications: - 5+ years of supervisor experience with proven success in driving results and exceeding goals - 1+ years of experience in the finance industry preferred - Bachelor’s degree in finance, business administration or a related field is preferred - Proven ability to lead and successfully manage a team - Must be able to develop the skills of subordinates through goal-setting, delegation, training, and performance management - Must be able to professionally communicate with all internal and external customers - Outstanding analytical, problem solving, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Excellent written and verbal communication skills - Must have computer skills, including but not limited to MS Windows, MS Office, MS Outlook; must possess the ability to navigate internet browsers and common desktop applications such as email and word processing programs - Demonstrated ability to effectively lead and motivate a team - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.    
ID
2021-3113
Job Locations US-ID-Boise
Posted Date 2 weeks ago(7/22/2021 5:32 PM)
Summary/Objective The Manager, Servicing with American Credit Acceptance will have a minimum of 5 years of successful collections experience in the finance industry. Auto finance industry experience is a major plus. This position will be responsible for management of collections efforts within a department or business unit; providing information and consultation to senior management and executives; resolving complex problems and inquiries; training and coaching staff.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Managing members of the team, to include Team Leads and Supervisors - Developing and monitoring processes and goals - Critical thinking and project management - Planning, evaluating, implementing and continuously improving all aspects of the collection functions and processes - Ensuring professional relationships are established and maintained with customers - Direct interaction with other departments to make system and process enhancements - Effectively communicates corporate and department objectives on a regular basis - Motivates and creates a positive working environment to achieve productivity and performance standards - Prepares performance appraisals and provide feedback and recommendations to the Director of Servicing - Assess supervisor development needs, draft development plans, and monitor performance - Provides recommendations for hire, advancement, promotion or termination of employment - Trains and coaches’ agents and supervisors to support the business objectives of the department - Other duties as assigned   Qualifications - 5+ years of experience in a direct customer contact, service, or sales environment - 3+ years of collections experience - 2+ years of experience in a supervisory role - Motorcycle collections experience is a plus - The ideal applicant will have a minimum of Bachelor’s degree in finance, business administration or a related field - Applicants must possess strong systems skills; solid collection, analytical and negotiating skills; effective oral and written communication skills; and a solid knowledge of collection laws - Ideal applicant must enjoy working in a fast-paced environment and be able to thrive under pressure - Strong team player with a high level of professionalism and initiative - Background in subprime auto loan servicing - Detail oriented - Exceptional listening skills - Timely and accurate follow through - Demonstrated ability to effectively lead and motivate a team - Bilingual Spanish/English is preferred   Supervisory Responsibility This position will have supervisory responsibilities   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday – Friday with some schedule variations as needed.   Travel Some travel will be expected for this position   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3112
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(7/20/2021 10:25 AM)
Summary/Objective The Supervisor, Account Operations is responsible for ensuring accuracy and efficiency of the Account Operations team. Key tasks include: managing controls, including investigating control failures, analyzing root cause and ensuring compliance with ACA Policy, Procedures, and associated Exhibits.    Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ensuring accuracy of Account Operation transactions through internal control activities. - Perform direct investigations to determine root cause of control failures and accurate disposition. - Work with other cross functional teams to identify and implement solutions for external or internal requests such as new reports, data quality improvements, and processes improvements. - Represent the Account Operations team at cross-functional working groups (internal and external) and function as a liaison as required. - Complete weekly, monthly, and quarterly reporting and communicate next steps as required. - Run ad hoc reporting, as required. - Completes, passes, and maintains an up to date status for all positional and company required training by assigned due date(s). - Provide process improvement recommendations, as applicable. - Provides customers (internal and external) a positive customer experience. - Participates as an Account Operations subject matter expert in special projects and assignments. - All other duties as assigned. Qualifications: - Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation - Familiarity with running basic SQL queries - Communicates clearly and concisely with cross functional team member at all levels (verbal and written) - Ability to prioritize and manage multiple responsibilities - Ability to work in a fast-paced environment - Works well with cross functional teams - Desire to learn and grow skills set - Excellent analytical skills, strong sense of organization, detailed oriented - Experience with Account Operations and basic knowledge of accounting systems - A thorough understanding of the auto account lifecycle - Ability to navigate originations system of record, servicing system of record, and documentation system of record - Self-motivated, self-starter - Previous Sub Prime market experience preferred, not required - Document management system experience preferred, not required   Supervisory Responsibility This position will supervise a team of Customer Advocates on the Account Operations team.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will not require travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ID
2021-3111
Job Locations US-Spartanburg
Posted Date 3 weeks ago(7/14/2021 4:25 PM)
    Summary/Objective The Data Analyst will provide critical data processing, reporting, and analytics capabilities. This role would analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. Supports leadership team with data consultation, data gathering, and data analysis.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Quantitative and qualitative analysis; communicate with business customers to establish data requirements  - Data preparation tasks, including acquisition, cleaning, storage, and quality assurance - Create tools or queries to obtain data from central data repository for the purposes of reporting, analysis, and process improvement - Present final analysis to customers - Participate on project teams - Other tasks as assigned   Qualifications - Bachelor’s degree - Experience with SQL or similar data querying language - Experience with programming language Preferred Qualifications - Degree from an analytical field - 1+ years experience with SQL - 2+ years experience in programming   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  
ID
2021-3108
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(7/14/2021 4:13 PM)
American Credit Acceptance is seeking a full-time Marketing Coordinator to support digital marketing initiatives and activities within our collaborative marketing team. The ideal candidate will have an analytical mind and excellent artistic ability. This exciting position will handle the execution of external business development campaigns digital marketing campaigns including, SEO/SEM, social media, display and website. They will create engaging content to grow our social media presence and measure and report on the performance of all campaigns.    What Will This Person Do? - Monitor the company’s online digital presence, including online reviews and social media (Twitter, Facebook, Instagram, etc.) and execute the response strategy.   - Support sales initiatives through the use of digital channels for new business development. - Create text, image and video content that engages audiences - Launch optimized online campaigns through Google AdWords, Facebook, etc. - Provide creative ideas for content marketing through our website channel   - Measure performance of digital marketing efforts using Web analytics tools (Google Analytics) - Implement Google, Facebook, & Instagram ad-buying strategy - Research audience preferences and stay updated on current trends - Other tasks as assigned What Are We Looking For? - 3+ years of digital marketing experience required. - Bachelor’s Degree in Communications, Marketing, or similar degree. - Working knowledge of Adobe Creative Suite (In Design, Illustrator, Premier Pro, Photoshop, etc.). - Experience with social media, Google AdWords, email campaigns and SEO. - Skills and experience in creative content including writing, video development and photography. - Excellent communication and interpersonal skills. - Extremely organized, detail-oriented, and adaptable to changing demands.     EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3107
Job Locations US-Spartanburg
Posted Date 3 days ago(8/2/2021 10:22 AM)
  Summary/Objective The core role of the Solutions Analyst is to provide the link between the product owner / customer and the technical “development” team.  This includes gathering requirements and analyzing data in support of the product backlog.  This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of a product lifecycle. This position should have a goal of being a solid practitioner of the role.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Grooming the product backlog based on the prioritization provided by the product owner - Analyzing the business needs and finding solutions - Creating requirements in the form of user stories with appropriate acceptance criteria with a strong grasp of facilitating meetings. - If in case the user stories have been already created by the product owner (with acceptance criteria), then reviewing them to make sure business rules are covered and the acceptance criteria meet the user story functionality - Working with the product owner and the stakeholders to understand the scope, business value and suggest improvements to the requirements, etc - Preparing documents like wireframes, design flow, UI etc., when required - Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems - Conduct research on software and hardware products to justify recommendations and to support purchasing efforts - Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support - Provide orientation and training to end users for all modified and new systems - Other duties as assigned Qualifications - Associates degree preferred - 0-4 years of experience as a Business Analyst or Solutions Analyst - Demonstrated project management skills - Experience with SDLC, Agile Frameworks (Scrum / Kanban) preferred - Excellent analytical, mathematical, and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient. - Detail oriented, analytical and inquisitive - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Experience working in a team-oriented, collaborative environment. - Certifications preferred: IQBBA Certified Foundation Level Business Analyst (CFLBA) or - IIBA Entry Certificate in Business Analysis (ECBA); IIBA Agile Analysis Certification (AAC) – or similar training / certifications.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ID
2021-3106
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(7/12/2021 10:50 AM)
  Summary/Objective The Data Analyst will provide critical data processing, reporting, and analytics capabilities. This role would analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. Supports leadership team with data consultation, data gathering, and data analysis.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Quantitative and qualitative analysis; communicate with business customers to establish data requirements  - Data preparation tasks, including acquisition, cleaning, storage, and quality assurance - Create tools or queries to obtain data from central data repository for the purposes of reporting, analysis, and process improvement - Present final analysis to customers - Participate on project teams - Other tasks as assigned   Qualifications - Bachelor’s degree - Experience with SQL or similar data querying language - Experience with programming language Preferred Qualifications - Degree from an analytical field - 1+ years experience with SQL - 2+ years experience in programming   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.      
ID
2021-3103
Job Locations US-SC-Spartanburg
Posted Date 4 weeks ago(7/8/2021 3:21 PM)
Summary/Objective The Facilities Associate directly supports the role and functions assigned to the Supervisor, Facilities and may assume responsibility for certain delegated tasks. Additionally, the Facilities Associate is responsible for completion/providing for the completion of the Essential Functions below.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below • Respond to JIRA tickets and facilities requests in a timely manner • Facilitate workstation/office moves process • Monitor and provide support related to cameras in the facilities • Maintain inventory of vendor provided and other supplies onsite • Update and manage/audit inventory of non-IT equipment, furniture, etc. • Monitor outside contractors who are working in and around ACA facilities • Audit facility services. Use performance management techniques to monitor and demonstrate achievement of agreed-upon service levels • Perform routine cleaning tasks daily to ensure the upkeep of the facility • Assist in carrying out organization-wide projects using continuous improvement methods • Participate in planning and execution of projects (e.g. office reconfigurations, etc.) • Perform and/or provide general/routine maintenance and preventive maintenance activities (e.g. replacing filters, lights, etc.) • Monitor systems and identify when additional support (e.g. HVAC, plumbing, etc.) is required • Maintain keys/master keys for all buildings • Evaluate and make recommendations related to facilities/physical security • Other duties as assigned   Qualifications • 2+ years of hands-on facilities management experience with emphasis on general facilities functions (including routine maintenance, mail room operations, vendor/contractor management, and related systems • Demonstrates strong communication and problem-solving skills961 East Main Street I Spartanburg, SC 29302 I P 866.441.0251 I www.americancreditacceptance.com • High level of customer service • Ability to maintain composure and shift priorities in a fast paced environment • Ability to set goals and work with minimal supervision • Natural curiosity and willingness to learn and apply new things   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require regular travel between the buildings in Spartanburg, SC and require up to 10% travel outside of Spartanburg, SC.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3101
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(7/7/2021 9:48 AM)
  The Information Technology Coordinator is a professional that has a passion for supporting the IT management team to ensure that the team’s day to day and administrative tasks are managed in an efficient and effective manner. This individual will play an important role in a variety of departmental initiatives including: scheduling, reporting, presentations, meeting agendas/notes, onboarding, technical writing and related activities.      #LI-MB1  
ID
2021-3098
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(7/1/2021 8:37 AM)
Summary/Objective The Continuous Improvement Specialist is responsible for monitoring quality, determining the root cause of failures, reporting failures to leadership, updating procedures/training documents, and providing training to the team or cross-functionally to business partners. This role will support the Default Department.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Performs quality assurance for the processes in the Line of Business. departments by ensuring accuracy of transactions through internal control activities. Performs direct investigations to determine root cause of failures and accurate disposition and provide findings to leadership - Reports results of quality reviews to leadership and CMACA (Compliance Monitoring and Corrective Action team) - Monitors velocity of work completed for Default - Creates/updates procedures/training materials for various departments - Reviews current procedures/training materials at least annually to ensure accuracy - Provides training to teams and business partners as appropriate - Ensure understanding of training by actively engaging associates - Enables a team culture of partnership, accountability, and positive customer experience (for internal and external customers) - Partners with internal and external stakeholders - Completes, passes, and maintains an up to date status for all positional and company required training by assigned due date(s) - All other duties as assigned Qualifications: - Self-motivated, self-starter - Advanced proficiency in MS office (Outlook, Word, Excel, Power Point) as well as internet navigation - Communicates clearly and concisely with cross functional team member at all levels (verbal and written) - Ability to explain complex concepts in an easy to understand format - Able to prioritize and manage multiple responsibilities - Thrive in a fast-paced environment - Excellent analytical skills, strong sense of organization, detailed oriented - An understanding of the auto account lifecycle - Ability to navigate servicing system of record and documentation system of record - Detail-oriented and data-driven. - Able to successfully organize, lead and direct project teams of people. - Proven problem solver who can make clear-headed decisions while under pressure. - Ability to analyze and compile large sets of data and present effective reports. - Works well with cross functional teams - Desire to learn and grow skills set - Financial / accounting background a plus   Preferred Qualifications - Bachelor’s degree in Business Management or related field; MBA preferred - Basic SQL knowledge - Previous experience in quality assurance, procedural writing, and/or training - Sub Prime indirect automotive lending experience   Supervisory Responsibility: This position has no supervisory responsibilities.   Work Environment and Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit at a desk and work on a computer or phone for extended periods of time as required.   Position Type/Expected Hours of Work: This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel: This position may require up to 5% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3095
Job Locations US-Spartanburg
Posted Date 1 month ago(6/30/2021 10:39 AM)
Strategy Analyst for Risk Department   American Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, that we have experienced double digit growth for the last 10 years and currently have over $4,500,000,000 in assets. Our team members and corporate culture create a positive workplace that drives us to succeed, making American Credit Acceptance one of the top auto finance companies in the US for the emerging credit consumer. We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.   Summary/Objective The Strategy Analyst  is responsible for database management, report development, report generation, portfolio analysis, loss analysis, and op cost analysis.   Essential Functions - Perform various complex activities related to business analysis and/or modeling - Develop and manage databases for reporting and analysis - Prepare daily, weekly, and monthly reports for management and investors - Analyze operational or management reports or records - Model portfolio performance - Analyze origination and collections strategy results, recommend operational changes to enhance the business - Identify financial risks (and opportunities) to company - Compile data for financial reports - Analyze financial data - Perform other tasks as assigned. Qualifications - Bachelor’s Degree in a quantitative field such as Mathematics, Finance, Computer Science, etc. required, Advance degree preferred - 5+ years of experience preferred - Must be a creative problem solver.  - Must enjoy working in a fast paced, dynamic environment where every day presents unique challenges and opportunities. - Must be a highly motivated team player with a winning attitude, passion for making all things measurable, focused on developing solutions and executable strategies, and possess a strong drive to succeed. - Must have the willingness and desire to work extra hours when required to complete the job. - Must appreciate and thrive in an environment where defined priorities, self-direction, and autonomy are required. - Must have superior computer skills including in-depth experience with advanced data management tools (including development and maintenance) for example Access, SAS, SPSS, SQL, and Excel.  - Must have superior verbal and written communication, presentation, time management, negotiation, typing, and data entry skills. - Excellent project management skills with high attention to detail. - Ability to clearly explain technical and analytical information (verbally, written and presentation form) and summarize for key stakeholders. - Ability to effectively handle concurrent, aggressive assignments / multi-task in a fast paced environment. - Proven presentation skills, business acumen, and ability to effectively communicate across functions. - Prefer knowledge of new account origination policies, procedures, and processes. - Prefer knowledge of collection policies, procedures, and processes.   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday.  The daily schedule may vary from 8 am to 5 pm or 9 am to 6 pm.  Hours may vary or exceed 40 in any given week depending on the needs of the business.   Travel Up to 10% travel may be required for this position.     American Credit Acceptance is an equal opportunity employer.     EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3094
Job Locations US-SC-Spartanburg | US-GA-Forest Park
Posted Date 1 month ago(6/29/2021 12:13 PM)
Summary/Objective The Supervisor, Training dedicated to Servicing will be responsible for managing the administration, organization and delivering of training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training.  This role requires close interaction with the Human Resources Department and leaders of the Servicing Department.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Manages the training of new and existing employees in the Servicing and Loss Mitigation organization - Ensures training materials are updated and consistently reviewed for effectiveness - Leverage emerging training techniques to ensure learners and engaged and successful - Conducts instructor-led training for Servicing using a variety of instructional techniques and formats - Consistently collaborate with internal customers to optimize learning - Complete new hire onboarding tickets to ensure appropriate access is granted to each user - Perform classroom evaluations as needed based on Manager’s assignment - Support vendor partner training groups in the execution of ACA’s training requirements - Maintains a team-focused mentality and the ability to identify the training needs of individuals and departments - Track and report performance against metrics for department - Perform call evaluations and perform feedback - Other tasks as assigned Qualifications - Bachelor's degree from four-year college or university; one to two years related experiences and/or training; or equivalent combination of education and experience - preferred - 3 + years of experience in delivery of training materials in an adult educational environment required - 2+ years of people management experience required - 2+ years in a contact center environment required - 2+ years in Collections or Finance preferred - Advanced proficiency with Microsoft suite of products especially PowerPoint and Excel - Proficiency with Instructional Design tools  Supervisory Responsibility This position will supervise or support a team of Trainers.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3093