American Credit Acceptance

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Job Locations US-SC-Spartanburg
Posted Date 8 hours ago(6/23/2021 5:50 PM)
Enhances CEO’s effectiveness by providing administrative support including but not limited to managing the CEO’s calendar, correspondence and other written or electronic communication, scheduling travel, and handling personal/family matters, when necessary.   Responsibilities - Serve as the primary administrative support personnel to the CEO - Partner with the CEO to determine ideas that will streamline and organize his work and time - Manage and maintain the CEO’s schedules, appointments and travel arrangements, including when they intersect with family matters; acting as gatekeeper - Book private and commercial flights, organizing and disseminating detailed itineraries - Prepare and edit correspondence, communications, presentations and other documents for dissemination and meetings - Assist in arranging and coordinating meetings, ensuring that all necessary information and refreshments are available, as needed - Welcome guests and clients by greeting them, in person or via telephone; answering or directing inquiries to the appropriate team members - Handle personal assistant responsibilities, such as running errands, making reservations, booking personal travel, etc. - Perform basic bookkeeping tasks - Perform other related functions delegated or assigned in the capacity of an Executive Assistant - Contribute to team effort by accomplishing related results, as needed - Support other members of executive team, as time permits - Other duties, as assigned Qualifications - 5+ years of administrative support experience.  Prior experience supporting a C-level executive or business owner is preferred - Personal Assistant interest and experience a plus - Basic bookkeeping experience is also helpful - Positive attitude; high energy; assertive - Very strong organizational and planning skills - Exceptional verbal and written communication skills - Able to work independently, utilizing good judgment and decision-making skills - Good problem-solving skills - Ability to work under and maintain confidentiality EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3087
Job Locations US-ID-Boise
Posted Date 6 days ago(6/18/2021 9:39 AM)
As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect car vehicle payment, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 to 300 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis.     Who We Are… American Credit Acceptance (ACA) is a $4 billion rapidly growing auto finance company with year after year growth between 20-50%. As a privately-owned organization, headquartered in Spartanburg, SC, ACA can adapt quickly and fluidly to market changes while also providing opportunity for the right candidate to drive innovation, change, and growth.   We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development.   ACA offers a competitive benefits package that includes: - Medical/Dental/Vision - Paid Time Off (PTO) - 401(K) - Career growth and advancement opportunities - Tuition reimbursement - Quarterly paid time to volunteer within the community Benefits offered as a Servicing Specialist - Competitive Wage - Monthly Customer Service bonus potential - No weekends Experience and Abilities: - 1+ year of collections, customer service, or sales experience - Ability to speak clearly and professionally on the telephone and document conversation - Excellent problem solver with an ability to prioritize - Strong attention to detail - Adept at navigating various computer applications simultaneously   Work Schedule and Travel This is a full-time position. Days and hours of work are Monday and Friday- 10:00 a.m. - - 7:00 p.m., Tuesday through Thursday 9:00 a.m. - 6:00 p.m.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3086
Job Locations US-SC-Spartanburg
Posted Date 6 days ago(6/17/2021 2:49 PM)
Summary/Objective   A Performance Improvement Specialist will observe, evaluate, and facilitate coaching sessions leveraging techniques tailored to optimize associate performance.  This position will directly affect the continuous improvement of implementation of all Originations performance guidelines by providing guidance on opportunities, making recommendations on best practices and creating a space to help mentor associates in an effort to strengthen their skillset. A Coach will need to be able to establish strong cross-functional relationships quickly and have a passion for a positive customer and associate experience, as well as lead the coaching efforts of Originations agents.   Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Responsible for working with department leaders to develop scorecards for monitoring - Responsible for participating in side by side and remote monitoring, following up with intentional feedback to positively affect associate behavior - Partner with associates to identify and address behavior-based performance opportunities by leveraging tailored coaching techniques - Perform transaction monitoring based on ACA’s originations performance and quality guidelines to ensure optimal customer experience while maintaining business objectives - Lead feedback efforts of originations agents and spend time developing their skills and talents in a one-on-one environment - Provide guidance and support in continuous improvement and observance of the originations monitoring guidelines - Partner with business team to ensure timely and accurate remediation of all opportunities - Partner with Training team to support developmental activities for new hires. - Be a change agent in recommending solutions to improve quality, procedures, training and coaching initiatives - Host calibration sessions with assigned agents based on identified opportunities - Reporting feedback based performance and trends - Other tasks as assigned Qualifications - Bachelor’s degree or equivalent work experience required   - 2+ years of experience in financial services or loan origination environment - 1+ years of experience with call monitoring, compliance, or audit programs - 1+ years of experience coaching agents   - 1+ years of leadership experience - Extensive experience as a high-performing agent - Experience as a mentor or coach - Proven track record of building influential relationships with internal customers, and able to influence independently across departmental lines - Must have analytical and results-oriented outlook - Ability to lead and teach agents, negotiate and investigate in order to resolve issues, recognize improvement opportunities for agents, and provide appropriate goals and improvement measurements - Displays a high level of professionalism and integrity - Excellent written and verbal communication skills - Interested in the growth and development of people - Ability to adapt to change and make necessary recommendations for change - Proven ability to multi-task with a strong attention to detail - Excellent decision making and prioritization skills - Experience with Microsoft suite, especially Excel, Outlook and Word   Preferred Qualifications - Experience in Loan Originations or Finance - Experience in speech analytics or other quality management software - Experience directly managing and coaching contact center agents   Mentor Responsibility This position requires direct or indirect (through supervisors) mentoring and coaching of up to 200 agents across the year annually.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position may require up to 20% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3084
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(6/16/2021 4:18 PM)
Are you passionate about technology and business, and ready to learn what it takes to help a private, fast-growing company innovate and execute in the fintech space?  American Credit Acceptance (ACA) is looking for talented technologists to join our IT team, and develop digital products.   Summary The Manager, Digital Product Management will be responsible for strategy, planning, implementation, and full lifecycle management of IT Product teams with 5-10 team members. The Manager has responsibility for optimizing the quality and performance of assigned product teams. The successful candidate will uncover key insights and develop objective driven product strategies to enhance the value provided to internal, B2B and end customer relationships.  The person in this role will work closely with executive leadership and product team members to:  - Develop overall goals and lead/lag indicators for assigned product teams  - Develop strategic roadmap for assigned product teams  - Prioritize new products, projects, and features based on ROI analysis, customer feedback/data and strategic need  - Create a high performing team and identify/implement improvements to output and team culture  - Work with and influence dependent product teams to ensure timelines and dependencies are satisfied  - Instill a culture of agility. Implement Agile and Scrum principles and processes to accomplish the goals of assigned product teams  - Leverage AWS to improve team output and automate infrastructure, development, and QA processes  - Determine when the team should prioritize production stability and scalability work vs. new development work  - Create a DevOps team culture that values frequent deployments, product stability (compliance, security, and production uptime), and increased innovation output  - The ideal candidate can quickly learn the business, determine improvement opportunities, perform research to identify the best technology solution, and deploy the solution to production  - Can distinguish between opportunities that should be rapidly deployed in a POC model to test hypothesis/assumption vs. determining criteria and approach to deploy an MVP to production    Qualifications  - 8+ years experience working with IT products in product management  - Preferred experience delivering solutions with: eCommerce, digital customer engagement, data science, custom applications, and/or COTS products  - Demonstrated ability to bring POCs/MVPs to market in 2-8 weeks from idea to initial deployment  - Demonstrated ability to scale products to an expanded user base and support new business growth  - Deep experience managing the performance and professional development of a high-functioning team  - Has good judgment to navigate product team decisions  - Is relentlessly focused on business value and is a thought leader within a business area or customer experience  - Strong understanding of and experience with wireframes and other user experience tools/methodologies, clickable prototypes, analytics, a/b testing, websites, mobile  - Track record of building strong relationships with business and technology partners and uses influence to achieve outcomes  - Experience instilling a culture of innovation, execution, collaboration, and accountability.  This position has supervisory responsibilities.  This is a Full-Time position. Days and hours of work are primarily Monday through Friday 9:00 AM to 6:00 PM. Occasional weekends may be required.  Onsite in Spartanburg, SC This position will require up to 20% travel.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3083
Job Locations US-SC-Spartanburg
Posted Date 1 week ago(6/15/2021 11:27 AM)
Overview The Trainer dedicated to Originations will be responsible for developing, administering, organizing and delivering training programs as they relate to origination processes, techniques and approaches, work procedures, policies and practices.      Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provides support by facilitating the training of employees and partners in the organization through on site, off site and virtual training environments. This may include travel. - Partner with business leaders and stakeholders to determine ongoing departmental training needs and create/deliver content as needed. - Develop and maintain up-to-date training procedure manuals, records and course materials such as handouts and visual aids including teaching manuals and participant guides. Experience with micro-learning and video content development preferred. - Work with the Training Curriculum Committee to ensure all training materials are approved prior to delivery. - Partner with Talent Development & Training to maintain current training records and materials in the LMS. - Utilize a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, and lectures. Experience with the use of professional eLearning/classroom authoring software to assist with creating and updating training curriculum, videos, quizzes, infographics, e-learning modules, supplemental learning materials, etc. preferred. - Development of alternative training methods for learners if expected improvements are not seen including individualized guidance outside of the training environment. - Maintain a team-focused mentality and establish positive working relationships with all departments.   - Understands and incorporates the use of the ADDIE model in the curriculum. - Performs need and task analysis, scope projects, and constantly evaluate the most appropriate training approach - Work independently in a fast-paced environment. - Other tasks as assigned Qualifications   - Bachelor's degree in Education or Organizational Development preferred; one to two years’ experience in content creation and delivery; or equivalent combination of education and experience. - 2+ years of experience delivering training materials in an adult educational environment preferred. - Experience in the Customer Service industry; background in Funding or Finance is preferred. - The ability to effectively communicate complex information and ideas to a variety of audiences. - Ability to travel locally and internationally. - Ability to demonstrate sound decision making and organizational skills. - Ability to demonstrate effective classroom management skills. - Advanced experience with Excel, Word, and PowerPoint. - High level of professionalism.   Supervisory Responsibility This position does have supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 50% travel depending on seasonality and business needs.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3081
Job Locations US-ID-Boise
Posted Date 2 weeks ago(6/11/2021 3:01 PM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for the day-to-day operations of the funding and underwriting functions within the originations team and for maximizing loan performance and contract processing through effective execution/management of the credit function and team -  This role will identify needs and opportunities within the department and manage implementation processes. - We expect our leaders to develop our associates and overall department skillset progression. - We are relentless in our pursuit to get better every day and look for people that can help us do that.    Ideal candidate qualifications: - 5+ years of supervisor experience with proven success in driving results and exceeding goals - 1+ years of experience in the finance industry preferred - Bachelor’s degree in finance, business administration or a related field is preferred - Proven ability to lead and successfully manage a team - Must be able to develop the skills of subordinates through goal-setting, delegation, training, and performance management - Must be able to professionally communicate with all internal and external customers - Outstanding analytical, problem solving, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Excellent written and verbal communication skills - Must have computer skills, including but not limited to MS Windows, MS Office, MS Outlook; must possess the ability to navigate internet browsers and common desktop applications such as email and word processing programs - Demonstrated ability to effectively lead and motivate a team - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.    
ID
2021-3079
Job Locations US-SC-Spartanburg | US-ID-Boise
Posted Date 2 weeks ago(6/11/2021 12:50 PM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role assesses customer credit profiles in accordance with loan structure characteristics and will work alongside dealer partners to educate and put together loan decisions - Partnership and teamwork between our Sales, Underwriting and Funding Teams differentiates the service and experience we are able to provide the car dealership and customer - We are relentless in our pursuit to get better every day and look for people that can help us do that    Ideal candidate qualifications:   - 2+ years of experience in a sales or customer facing role - Exceptional interpersonal, verbal and written communication skills - Be able to maintain composure and multitask in a fast-paced environment - Demonstrate an outgoing personality with the ability to build relationships and establish trust among clients - Must possess the ability to solve problems, digest and apply information, learn new skills, and think critically - Must possess the ability to utilize Internet browsers and common desktop applications such as email and word processing programs ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.     EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3078
Job Locations US-SC-Spartanburg
Posted Date 2 weeks ago(6/11/2021 10:41 AM)
Do you like organizing events and bringing joy to fellow teammates?   ACA is seeking a Marketing Coordinator to work within the HR team, focusing on the planning and execution of associate events and working to foster engagement.   Do you have a desire to be a part of a Marketing or HR team?     What will this person do? - Collaborate with others in the Marketing group to ensure proper planning and execution of the corporate events calendar.   - Develop and execute new and ongoing communications about programs, events, and   - Support associate recognition strategies by leading and contributing to initiatives.   - Strengthen relationships with community organizations and leaders to support ACA’s giving strategy.     What we seek? - Bachelor’s Degree in Communications, Marketing, Journalism, Human Resources or similar degree.   - Demonstrated ability to write and edit clear, engaging, and grammatically correct content.   - Demonstrated oral communication and interpersonal skills sufficient to convey information in a clear, concise way, synthesizing information and presenting it to others.   - Creative thinking and proven systematic organizational skills to work independently without supervision, determine workload priorities to complete work in a timely manner, and identify and resolve problems.      EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3077
Job Locations US-Spartanburg
Posted Date 2 weeks ago(6/7/2021 4:43 PM)
ID
2021-3076
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(6/4/2021 2:04 PM)
Hear what our employees have to say… “ACA has shown me more appreciation in the last 90 plus days than my old job did in the 5 years I worked for them.”                                                                                                                                                                                      - Servicing team member   “ACA offers a real team environment where they expect and respect employees to give their feedback, to help the company run better, to help make our jobs more accessible to better serve our customers.”                                                                                                                                                 - Servicing Team Lead   As a Servicing Specialist you will be initiating customer contact and evaluating customers’ financial situations, work with customers to collect car vehicle payment, professionally negotiating for full payment or creating terms for repayment. In this position you will spend approximately 80% of your time signed on to our dialer to handle a potential of 200 to 300 calls each day to our customers. As a Servicing Specialist you will also skip-trace to find and collect on delinquent accounts. At times you may work on special projects, or be required to compose written documents and perform collateral analysis. ACA offers a competitive benefits package that includes: - Medical/Dental/Vision - Paid Time Off (PTO) - 401(K) - Tuition reimbursement - Quarterly paid time to volunteer within the community What you can expect from American Credit Acceptance - Training on your first day and beyond! - Career growth and advancement opportunities - Opportunities to grow as a Collections Specialist - Opportunities to grow within leadership - Opportunities to grow within other areas of the company Benefits offered as a Servicing Specialist - Competitive Hourly Wage - Monthly Customer Service bonus potential - No weekends   Experience and Abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - 1+ year of collections, customer service, or sales experience - Ability to speak clearly and professionally on the telephone and document conversation - Excellent problem solver with an ability to prioritize - Strong attention to detail - Adept at navigating various computer applications simultaneously Work Schedule This is a full-time position. Days and hours of work are Monday through Friday, working a combination of 8:00 am to 5:00 pm and 10:00 am to 7:00 pm. Must be available to work one to two 10:00am – 7:00pm shifts per week.   Who We Are… American Credit Acceptance (ACA) is a $4 billion rapidly growing auto finance company with year after year growth between 20-50%. As a privately-owned organization, headquartered in Spartanburg, SC, ACA can adapt quickly and fluidly to market changes while also providing opportunity for the right candidate to drive innovation, change, and growth.   We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3074
Job Locations US-TX-Dallas
Posted Date 4 weeks ago(5/28/2021 5:38 PM)
American Credit Acceptance (ACA) is an indirect automotive lending institution that provides financing to emerging credit consumers from coast to coast. ACA manages more than $4 Billion in assets and has successful relationships with nine of the top ten automotive dealer groups and thousands of independent dealerships across the nation. Headquartered in beautiful Spartanburg, South Carolina, ACA employs over 800 associates and has an A+ rating with the BBB. Spartan Financial Partners, a division of ACA, specializes in providing capital solutions including Lines of Credit and Bulk Purchases for Buy Here Pay Here dealers and Independent Auto Finance companies across the country.       Are you an energetic people person?  Are you goal-oriented?  Do you like to travel?  Do you want the stability of a base salary with additional earning potential?  Then this is the career for you!  No experience needed!   NO SALES EXPERIENCE REQUIRED     SALES TRAINING PROVIDED   American Credit Acceptance is an auto finance company seeking a Regional Development Specialist "Account Manager" to manage relationships with auto dealerships in the Dallas, TX market. No experience needed! This position will present and communicate company products and services to all levels of management within dealerships via phone and/or in-person within the territory assigned (Greater Dallas area).    Responsibilities - Prospect and qualify new opportunities - Manage and develop relationships with auto dealerships - Educate new dealers on how to effectively use ACA’s finance programs - Prepare presentations and proposals for all levels of management within the dealership - Develop, maintain and grow current and potential client relationships within the Raleigh, NC market - Train dealers on proper documentation needed for fast-funding of contracts - Perform other tasks as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Qualifications - 4-year Degree and/or 1+ years of sales experience preferred but not required. - Able to work in fast-paced, self-directed, entrepreneurial environment. - Must have competitive mindset. - Multi-tasking and excellent time management skills required. - Must have the ability to solve problems, digest and apply information, learn new skills, and think critically. - Excellent written and spoken communication skills as well as presentation ability. - Proficient computer skills, highly energetic, and self-motivated. - Must effectively use cell phone and laptop daily   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands In most cases an in-home office must be maintained. This role routinely uses appropriate and required office and personal communications technology, which will be provided.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some weekend work required.   Travel This position will require regular travel throughout assigned territory.  Also must be able to make travel arrangements, be comfortable with air travel, be able to drive, and walk around the dealership if needed.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3073
Job Locations US-Spartanburg
Posted Date 4 weeks ago(5/28/2021 2:56 PM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Spartanburg, between (and within an hour of) Charlotte and Greenville - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people   About this role: - We believe a central key to our success is using analytics to evaluate current directions and investigate new directions - We are relentless in our pursuit to get better every day and view this role as being key to that mentality - We have several Director openings, including the following: - Leading a team to helping us optimize our pricing/revenue management decisions on $1B to $3B of annual loan originations, - Leading efforts to help us improve our use of advanced statistical methods to drive tangible business value across our $4.5B portfolio, and - Leading a team to help us use analytics to drive improved outcomes from our 1500-person operation - We also have Manager and non-management roles in the above areas - We have about 50 people dedicated to analytics. Director roles typically lead 5 to 10 person groups, dependent on the exact area and needs at that time. - This role will work closely with our Sales and Underwriting Teams to come up with combined solutions to business problems.     We seek a Director, Data Science who will shape our future and our people. American Credit Acceptance (ACA) is looking for a results-oriented professional to direct business strategy by leveraging their managerial skills, business knowledge, entrepreneurial mindset, and advanced knowledge of statistical and machine learning techniques to uncover insights, build solutions, and deliver recommendations to the business.    - Identify key business drivers and improvement opportunities autonomously  - Lead a team of data scientists (and others) to identify and develop solutions to improve business performance based on meaningful patterns and trends with the data - Develop team members effectively and recruit new individuals - Lead teams to analyze large amounts of structured and unstructured data using scientific methods and machine learning algorithms to uncover knowledge and insights for high impact areas including pricing modeling, financial returns, web analytics, speech analytics, fraud, forecasting, and auction analysis. - Understand the mathematical theory, as well as practical benefits and pitfalls, of various predictive modeling techniques including (but not limited to) boosting, bagging, regression, Support Vector Machine (SVM), survival methods, deep learning, artificial intelligence and experimental design. - Leverage R,Python, SQL, Tableau, and other quantitative analytical platforms to extract and manipulate large datasets, as well as to develop, analyze, validate and deploy predictive models. - Engage across functional areas, including Operations, Legal, Compliance, Informational Technology, Vendor Management, and Finance to develop an understanding of fields to which statistical techniques can be applied effectively. - Leverage statistical models and collaborate closely with technology and business groups to analyze operational feasibility, implementation, and production integration; monitor performance and determine when it is appropriate/necessary to update/refresh - Formulate hypotheses and develop statistically derived tests to grow and measure business knowledge - Remain current with industry trends and technical research  ****Must be able to relocate to Spartanburg, SC****   Ideal candidate qualifications: - Elite ability and passion to use math and logic to solve problems - Strong desire to drive business change and decisions that are implemented fast - Someone who can contribute and create a “think tank” culture where the team openly debates new ideas and embraces experimentation to discover the best direction - Someone who gets fulfillment out of the journey of continuous improvement (inclusive of having the humility to recognize and learn from his or her own mistakes) - Someone who naturally puts the team first and gets true fulfillment from being a part of the team - Someone who has a coach mentality and enjoys the process of providing actionable feedback to teammates (not just to direct reports but also to peers and senior execs) to help individuals and the team maximize its potential   Required qualifications: - Bachelor’s or higher degree (or its equivalent) in Mathematics, Statistics, or a related analytical field with exceptional academic performance (3.4 or higher GPA) - Exceptional written and verbal communication with the specific ability to convey technical results to non-technical audiencesThe ability to quickly assess business problems and find workable data science solutions - The ability to quickly assess business problems and find workable data science solutions - 8+ years of relevant work experience including 4+ years spent leading teams - Demonstrated results orientation and passion for continuous learning   ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.     EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.                  
ID
2021-3072
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(5/26/2021 9:08 AM)
    About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role evaluates consumer and loan contract data to ensure the customer is able to be successful in the loan - Partnership and teamwork between our Sales, Underwriting and Funding Teams differentiates the service and experience we are able to provide the car dealership and customer - We are relentless in our pursuit to get better every day and look for people that can help us do that   Click here to see what a current team member has to share about being a Funding Specialist on the ACA team!     Ideal candidate qualifications: - 2+ years of loan processing experience with an understanding of auto loan contracts and supporting documentation - 1+ years of auto loan processing experience Knowledge of general office practices and professional communication - High School diploma or equivalent is required, some college is preferred - Clear verbal and written communications, customer service, time management and data entry skills - Basic math and verbal skills, including the ability to calculate debt to income ratios and payment to income ratios - Computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook. In addition must have the skills necessary to operate various pieces of office equipment, such as, but not limited to, fax machine, copy machine, etc. - Be able to type at least 25 words per minute and 5000 ten-key strokes per hour ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.     EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3067
Job Locations US-ID-Boise
Posted Date 1 month ago(5/26/2021 9:03 AM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for assisting funders, underwriters and the team supervisor through coaching, instructions, additional training, and complex issues. - We are looking for a subject matter expert, who can drive processes across the team and communicate with associates and dealers while ensuring that all transactions are in accordance with state and federal regulations along with company policy and procedures. - We are relentless in our pursuit to get better every day and look for people that can help us do that.    Ideal candidate qualifications: - High school diploma, undergraduate degree preferred - 1+ years of funding, underwriting, or sales experience, preferably in the auto industry - Strong understanding of auto loan contracts and supporting documentation - Strong analytical, problem solving, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Clear verbal and written communications, customer service, time management, and leadership skills - Strong negotiation skills - Must have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3066
Job Locations US-ID-Boise
Posted Date 1 month ago(5/26/2021 9:01 AM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.  - This role will maximize loan performance through effective execution/management of the credit function, funding process, sales utilization, and associated team(s). - We expect our leaders to develop our associates. - We are relentless in our pursuit to get better every day and look for people that can help us do that.    Ideal candidate qualifications: - High school diploma, undergraduate degree preferred - 1+ years of funding, underwriting, or sales experience, preferably in the auto industry - Strong understanding of auto loan contracts and supporting documentation - Strong analytical, problem solving, and decision making skills - Must be able to develop the skills of subordinates through goal-setting, delegation, training and performance management - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Clear verbal and written communications, customer service, time management, and leadership skills - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment - Must have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3065
Job Locations US-SC-Spartanburg
Posted Date 3 weeks ago(6/2/2021 4:43 PM)
About ACA: - We are a fast-paced, entrepreneurial company that has delivered excellent profitability, regulatory rigor and over 20% annualized growth since our inception in 2007   - Headquartered in Spartanburg, SC with offices in Atlanta, GA and Boise, ID (coming summer 2021) - We believe the key to our continued success and growth is our ability to hire, onboard, and develop highly talented people - We seek to fulfill our mission "to enable the emerging credit consumer to purchase affordable and reliable transportation" through integrity, partnership, humility and initiative. - We provide customers with an opportunity to improve their current credit standing where they no longer need us. - Our work environment is collaborative and challenging, enabling our associates to grow rapidly in their professional and personal development. - We offer a comprehensive benefits package in addition to paid time off to volunteer, reimbursements to participate in 5Ks and a tuition reimbursement program.   About this role: - This role is responsible for driving the strategy of the Originations functions within the originations team, while for maximizing loan performance and contract processing through effective execution/management of the credit function and team. - This role will play a driver in optimizing and improving our Operations and identifying where we can improve while helping us solve business problems. - We are relentless in our pursuit to get better every day and look for people that can help us do that.    Ideal candidate qualifications: - 7+ years of leadership experience with proven success in driving results and exceeding goals - 3+ years of experience in the finance industry preferred - Bachelor’s degree in finance, business administration or a related field is preferred - Proven ability to lead and successfully manage a team - Must be able to develop the skills of subordinates through goal-setting, delegation, training, and performance management - Must be able to professionally communicate with all internal and external customers - Outstanding analytical, problem solving, and decision making skills - Sound business judgment and an ability to learn on the fly - Ability to work under pressure and meet deadlines - Excellent written and verbal communication skills - Must have computer skills, including but not limited to MS Windows, MS Office, MS Outlook; must possess the ability to navigate internet browsers and common desktop applications such as email and word processing programs - Demonstrated ability to effectively lead and motivate a team - Strong negotiation skills - Must be a self-motivator while actively participating in a team environment ACA’s Guiding Principles: To be successful in this role, you will need to demonstrate the characteristics of our Guiding Principles: Integrity- Conduct all business in an honest, forthright, and ethical manner. Partnership- Honor commitments and develop enduring relationships grounded in mutual trust, respect, service, and reliability. This applies to customers, teammates, investors, financial partners, vendors, and our communities. Humility- Recognize what we do not know, actively seek knowledge and guidance in our decision making, and acknowledge, learn and grown from our mistakes. Principled Entrepreneurship- Create long-term value by anticipating opportunities for profitable growth, satisfying the evolving needs of the customer, and embracing change while striving for continuous improvement. Exercise sound judgment and take calculated risks to deliver superior results. Initiative- decisive and passionately pursue opportunities with a sense of urgency while continuously adapting and refining strategies. Fulfillment- Reach our full potential by developing our talents, earning meaningful responsibility, and overcoming challenges as a team, and find purpose in the positive impact we have on our business, family, and community.    EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.  
ID
2021-3064
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(5/25/2021 11:50 AM)
Want to work with an energetic and motivated Talent Acquisition team?  Be a part of selling a growing company while selling Spartanburg's growth as well?  Check out our Corporate Recruiter role and continue to build upon great relationships between our Risk team (Strategy Analytics) and TA!   This Corporate Recruiter leads the recruitment process and strategy for all of our Risk Department needs. This position carries out the full recruiting life cycle, while managing vendor relationships and hiring manager relationships but has assistance from an administrator helping with interview scheduling, etc.  We are seeking someone with technical recruiting experience, who has strong proactive recruiting experience, and one who can work closely with hiring leaders working through a strategy created through partnership.   Responsibilities - Create the recruitment strategy for each open assigned position in partnership with the Hiring Manager - Perform full life cycle recruiting functions; from pre-screen interviews to organizing debrief meetings to offer coordination with necessary paperwork.   - Meet all hiring goals; including time to fill, retention, etc. - Create and maintain a pipeline of qualified candidates - Find and utilize multiple recruiting sources to proactively search for passive candidates - Develop and maintain an effective partnership with Hiring Managers - Track all stages of the recruitment and hiring process in the Applicant Tracking System - Produce reports showing the total number of applications, pre-screens, office interviews, offers, declines, and hires Qualifications - 1-3+ years of recruitment experience is required. - 1+ years of experience with a fast paced Human Resources team preferred as this is a corporate environment and teamwork is essential - Ability to take initiative and creatively solve problems - Experience effectively utilizing social media resources in recruitment - College Degree in Human Resources, Marketing or other relevant area of study preferred Supervisory Responsibility This position has no supervisory responsibilities.    Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement   ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3062
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(5/21/2021 12:04 PM)
Summary/Objective The Reinstatement Specialist plays a critical role in the quick resolution of customer issues.  This role will respond to customer account issues via telephone, resolve/answer customer problems and concerns directly, indirectly or through escalation.  This role will also focus on compliance and will contribute to process improvement initiatives.  Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Follows through to ensure cases are resolved and closed appropriately within the scope of compliance - Maintains appropriate level of process knowledge in order to assist customers and avoid escalation - Prioritizes and oversees activities of other agents ensuring quality standards are upheld - Process extensions for the reinstatement of accounts and forward extensions to payment processing - Assists in the identification, assessment and resolution of complex issues/problems - Supports and sustains a positive work environment that fosters team performance through own work and behavior - As appropriate, may directly work with a team of specialists regarding compliance issues - Implements procedures to ensure consistency and continuous improvement activities - Constantly sharing knowledge, techniques and examples with other specialists - Reinstatement of Loans - Coding of reinstatements, processing releases and placing auction sale holds - Other duties as assigned Qualifications - 2+ years of experience in a fast paced customer service environment - Knowledge of RDN, Auto IMS - Proven ability to handle and resolve escalated customer issues - Collections experience is preferred - Strong customer service and organizational skills - Ability and willingness to train others - Excellent problem solver, with ability to prioritize - Adept at navigating various computer applications - Excellent written and verbal communication skills - Stable work history Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. or 12 pm to 9 pm with occasional weekends.   Travel No travel is expected for this position.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.    
ID
2021-3060
Job Locations US-Spartanburg
Posted Date 1 month ago(5/21/2021 10:27 AM)
  Summary/Objective The Data Analyst will provide critical data processing, reporting, and analytics capabilities. This role would analyze complex data structures to generate useful business insights and develop reporting to monitor business critical results. Supports leadership team with data consultation, data gathering, and data analysis.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Quantitative and qualitative analysis; communicate with business customers to establish data requirements  - Data preparation tasks, including acquisition, cleaning, storage, and quality assurance - Create tools or queries to obtain data from central data repository for the purposes of reporting, analysis, and process improvement - Present final analysis to customers - Participate on project teams - Other tasks as assigned   Qualifications - Bachelor’s degree - Experience with SQL or similar data querying language - Experience with programming language Preferred Qualifications - Degree from an analytical field - 1+ years experience with SQL - 2+ years experience in programming   Supervisory Responsibility This position has no supervisory responsibilities.   Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.   Travel This position will require up to 10% travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.      
ID
2021-3059
Job Locations US-SC-Spartanburg
Posted Date 1 month ago(5/20/2021 11:30 AM)
Summary/Objective As a Remarketing Specialist you will be responsible for maintaining the Remarketing workflow process.  In short, this process begins from the time a vehicle is repossessed until it reaches the auction.  Within this process, the Remarketing Specialist will review vehicle status in RDN and Auto IMS to ensure that the vehicle is transported to the auction in the most expeditious manner and within the timeframes established to prevent and/or minimize storage fees.  The Remarketing Specialist may also be called upon from time to time to reassign vehicle transportation as deemed necessary.  As a part of the transportation process, the Remarketing Specialist would also be responsible for approving key fees, issuing hold harmless and changing the vehicle status as needed.  In addition, the Remarketing Specialist, once the vehicle has been transported to auction, is responsible for clearing each vehicle for sale.  Throughout the Remarketing process, the Remarketing Specialist is required to use specific software that allows them to communicate with vendors and auctions, as well as, email and phones.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job-related functions. - Interacts with other ACA departments throughout the organization. - Manages the transportation of repossessed vehicles to auction - Responsible for clearing all vehicles for sale - Responsible for updating the vehicle status as needed - Reviews and evaluates each vehicle status to determine the best course of action (request key, send hold harmless) - Other duties as assigned   Qualifications - One or more years’ experience in auto finance - Strong computer skills (primarily, Excel, Word and Outlook). Previous experience with Auto IMS and RDN preferred. - Self-motivated, creative and innovative - Ability to multi task - Good communication skills (verbal, as well as, written) - Good organizational and time management skills - Must be able to make decisions based on available information, handle difficult situations   Supervisory Responsibility None   Work Environment and Physical Demands This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopy/fax machines, and filing cabinets.   Position Type/Expected Hours of Work This is a full-time position.  Work schedule is typically 8:00AM to 5:00PM, Monday through Friday.  However, there is some possibility of varying work hours.   Travel This position does not require any work-related travel.   EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.
ID
2021-3058